A man who complained about receiving a granola bar for breakfast on a $2.2K British Airways ticket was met with a cheeky response from British Airways.
First, let’s start with the “breakfast”. I know that flights from New York and Boston to London are short…often under six hours. I also know that British Airways offers a decent meal after takeoff and many passengers are not hungry before landing. But a granola bar for breakfast in premium economy? That’s just cheap.
Daniel Hayter expressed his disgust over the meager breakfast offering via Twitter:
— Daniel Hayter (@danieljfhayter) June 24, 2018
A dialogue ensued:
I sense they are mocking him, but perhaps am reading too much into it…
But the official statement from British Airways to The Sun over this issue is what I’d call passive-aggressive.
We offer a lighter second meal during our night flights as so many of our customers tell us they would prefer to have the extra time to sleep.
We hope Mr. Hayter enjoyed his three course hot meal served on fine china and linen served earlier in the six hour flight.
Translation: we gave you a beautiful three-course meal you fat pig. Only a glutton would be hungry again on a such a short flight!
British Airways describes its premium economy “World Traveller Plus” dining service in the following way:
Delicious meals and a full bar service
There’s plenty of ‘plus’ in your World Traveller Plus menu, featuring a delicious assortment of fine foods designed to keep your taste buds entertained throughout the flight:
- three-course meals crafted to perfectly match the time and duration of your flight
- a premium dining experience, featuring high-quality ingredients, fine china and linen napkins
- a wide range of special meal alternatives to suit your dietary needs
- complimentary bar service, hot drinks, juices and water (on some very short flights, a full bar service is not always available)
It’s true…no breakfast is promised.
But a granola bar for breakfast? That is pathetic, even in economy class. Passengers should at least have the option of a heartier meal before landing.
image: British Airways