Flight attendants at American Airlines are being trained on de-escalation…with each other, with particular emphasis on calming tensions between new hires and senior flight attendants. New American Airlines Flight Attendants De-Escalation Training…With Each Other As noted by PYOK, flight...
Bumpy Flight But Smooth Service On American Airlines
I’m on my way down to Atlanta to pay my respects to President Carter and want to commend the flight crew on my Chicago to Atlanta flight for the great service onboard despite the very bumpy flight. Bumpy Flight....
American Airlines Flight Attendants Warned Not To Leave Passengers Onboard
A recent memo warns American Airlines flight attendants that they must ensure no passengers are left onboard after landing, a “critical” safety breach that is occurring more frequently. Union Warns American Airlines Flight Attendants To Stop Leaving Passengers Onboard,...
American Airlines A321T Business Class: Same Broken Product, But Great Service
I had a lovely crew and delicious dinner on my American Airlines A321T flight in business class from Los Angeles to Boston, but the cabins are simply falling apart on these soon-to-be-retrofited planes and AA is not even trying...
American Airlines Expands In-Flight Espresso
Coffee lovers, rejoice…American Airlines is making it easier to avoid its FreshBrew coffee onboard with the addition of espresso machines to more aircraft and routes, including the entire 777 family. American Airlines Espresso Expands To 777 Business Class Espresso...
Disgusting: Vile Woman Curses Out, Then Attacks Seatmate On American Airlines Miami Flight
A disgusting woman attacked her seatmate verbally and then physically on an American Airlines flight from Miami to Los Angeles before being thrown off the flight. Vile Woman Attacks Boyfriend Seatmate On American Airlines For “Looking At Other Woman”...
“I’m Going To Drop Your Reservation!” American Airlines Gate Agent Had Enough Of Pesky Family
A family thought it was holding an American Airlines gate agent accountable at Los Angeles International Airport, but really just made the situation worse after appearing to arrive late to board their flight to Chicago. Even so, I have...
American Airlines Resumes Operations After Nationwide Ground Stop, But Travelers Face Over 600 Delayed Flights
A “technical issue” with a vendor forced the grounding of all American Airlines flights earlier this morning. While normal operations have resumed, thousands of travelers’ Christmas Eve plans were disrupted. Travelers Face Over 600 Delayed American Airlines Flights On...
American Airlines Improves Million Miler Program
American Airlines is adding two additional lifetime thresholds to its AAdvantage Million Miler program, making what has been an uncompetitive program more competitive, even as it still lags such benefits on United Airlines and Delta Air Lines. American Airlines...
American Airlines Flight Attendants Decry 787 Staffing Reductions
The Association of Professional Flight Attendants (APFA), which represents 28,000 flight attendants at American Airlines, has come out strongly against attempts by American Airlines to certify its 787-9 jet with a minimum staffing of seven flight attendants (instead of...
Update: Doctor Gives Up Business Class Seat For Sick Passenger, Claims American Airlines Won’t Even Acknowledge It
There’s an update. After Dr. Erin Nance went viral for her video complaining that American Airlines failed even to acknowledge that she prevented a transatlantic diversion by treating a sick passenger and then letting that sick passenger sleep in...
American Airlines’ Aggravating Automated Phone System…
I wrote yesterday about American Airlines CEO Robert Isom lamenting that “it has never been harder to operate an airline,” but it also has “never been harder” to get through to an agent with AA’s horrific automated phone system....
American Airlines CEO Laments, “It Has Never Been Harder To Operate An Airline”
American Airlines CEO Robert Isom lamented this morning how difficult it is to run an airline like AA. But to blame AA’s problems on the FAA, supply chains, and Boeing fails to fully account for why American continues to...
American Airlines Restricts Power Of Employees To Remove Passengers From Flights
American Airlines has limited the discretionary ability of employees to remove passengers from flights to all but the most egregious circumstances invovling safety or security. American Airlines Limits Employee Discretion In Removing Passengers From Flights Earlier this year, I...
Vintage American Airlines Ticket Shows How Astronomically Expensive Airfare Used To Be
A vintage American Airlines ticket from New York to St. Louis shows just how expensive airfare used to be…and how great we have it today in an era of cheap airfare. Vintage American Airlines Ticket Shows How Good We...
Unsolved Mystery: American Airlines 777 Diverts Over Inexplicable Banging Noises In Cargo Hold
Halloween, American Airlines style: a 777-300ER diverted to Buenos Aires after both passengers and crew heard “strange” banging sounds coming from the cargo hold while in the air. But after federal police stormed the cargo hold in Buenos Aires,...
False Alarm: American Airlines 777-300ER Makes U-Turn Over Pacific Ocean
UPDATE: The Aviation Herald reports the American Airlines 777-300ER U-turn was related to cabin pressurization: An American Airlines Boeing 777-300, registration N725AN performing flight AA-73 from Los Angeles,CA (USA) to Sydney,NS (Australia), initially climbed to FL280 and was enroute...
American Airlines Fined $50 Million For Mistreatment Of Passengers With Disabilities
The US Department of Transportation announced a $50 million fine against American Airlines this morning, alleging mistreatment of passengers with disabilities that, in some cases, caused physical injury. American Airlines is calling it a mutually-agreed settlement. DOT Fines American...
Entitled American Airlines Executive Platinum Shows Up Late To Board In Miami, Acts Surprised When Denied Boarding
When you show up late to board your flight, you cannot expect a seat on it. An American Airlines Executive Platinum member plus a companion and child lost their seats after showing up late to board a flight in...
American Airlines Awarded $9.4 Million By Jury In Skiplagged Lawsuit
American Airlines won its lawsuit against Skiplagged for copyright infringement and was awarded $9.4 million by a Fort Worth jury, but lost its trademark claim. What does this mean for the future of Skiplagged? American Airlines Wins Copyright Lawsuit...
