Someone must be sweating tonight, as United Airlines has confirmed (though it was quite obvious) that human error led to a widespread “fare sale” today in which domestic trips ranging from shorthaul flights from Minneapolis to Houston to longhauls...
The Afghanistan Dilemma
It was a brisk winter day, but heat from a black wood-burning stove warmed the room. Sunlight streamed in from outside and the sound of the rushing Panjshir River outside was audible over the din of voices inside. Faded...
United Airlines Undermines Star Alliance
United Airlines’ decision to count spending on partner flights only on tickets issued by United for purposes of earning elite status marks a fundamental blow to the concept of airline alliances, undermining its Star Alliance partners and begging the question, will...
Minimum Spend Requirements for Elite Status Coming to United in 2014
United Airlines has announced minimum spend requirements in order to achieve elite status starting in the 2014 program year. Similar to Delta, there will be a waiver from this requirement for those who place at least $25,000 on a MileagePlus...
Captain Weighs In on My Removal from United Airlines Flight for Taking Seat Photo
James Fallows offers a piece in The Atlantic today following up on the family who was removed from a United flight for complaining about the in-flight movie and also following up on my own expulsion from United flight a...
The 2013 Freddie Awards: Winners and Reflections
Some look forward to the Oscars. Others the Emmies. But I look forward to the Freddies. Named for the late Sir Freddie Laker, the pioneer of low-cost air travel across the Atlantic in the 1970s, the 25th annual Freddie Awards ceremony...
Five Steps to Fix the TSA
You haven’t heard me talk much about the TSA lately and the nationwide fervor over the agency has seemingly died down. One reason is Pre✓, a “trusted traveler” program that allows passengers who submit to background checks to bypass...
Sequester: Travel Disruptions and the Politics of Fear and Intimidation
As the threat of sequester looms large, I must underscore the absurdity of the FAA’s contention that it has no choice but to inconvenience the traveling public if Congress cannot reach an eleventh hour settlement today. Gary argued this...
The Lawyer Behind the AA-US Merger
Never underestimate the capacity of one man to make a difference. The pages of history make that clear and as the dust settles around the almost certain merger of American Airlines and US Airways next week, we are now...
Why United Airlines Will Have Trouble Winning Back Business Travelers
United Airlines announced a new push today to win back business travelers who have been leaving the carrier in droves for the competition. United will have to do more than plead to get these corporate accounts back– Is it...
United Waited Too Long to Cancel the 4-Mile Hong Kong Award Tickets
A few days ago, I wrote about the uneasy tension I was experiencing over United Airlines’ 4-mile round-trip deal to China. After taking advantage of nearly every major “mistake” fare over the last several years, I suddenly found myself...
United Airlines’ 4-Mile First Class Fares: The Spirit Versus the Letter of the Law
A flurry of commentary has poured forth today over the 4-mile United Airlines First Class award redemptions to China available briefly yesterday on united.com. As a frequent traveler who has cashed in on many “mistake” fares in the past...
Analysis: Legality of EU Emissions Trading Scheme (ETS)
Here’s a short paper I wrote recently on the legality of the European Union’s ETS. Enjoy! What happens when an airline suddenly finds itself forced to break a law? It has two possible courses of actions—one action violates law...
Jeff Smisek’s "Passionate Plea" to United Pilots
Jeff Smisek assumes the “good cop” role in a letter to United Airlines pilots concerning ongoing contract negotiations. Still, the United CEO does not dance around the highly contentious, primary issue of dispute: the scope clause. Dear Pilots: I...
An Update on the Burma Business/First Class Fare Sale
The dust has now settled a bit in the latest airfare pricing extravaganza, but the fun has just begun. For those just joining the party, on Tuesday and Wednesday fares originating in Burma to just about anywhere in the...
US Airways Says Merger with American Airlines would Generate $1.2BN per Year
As American Airlines management continues to insist its goal is to emerge from bankruptcy as a stronger, leaner stand-alone airline, US Airways is upping the rhetoric on a potential merger: Speaking on a conference call with reporters and analysts...
As American Airlines Departs, Opportunity for United at Burbank
News that American Airlines will suspend service from Burbank/Bob Hope Airport next month compounds a problem for an airport that continues to lose passengers even as it invests in a pricey infrastructure upgrade that will enhance the parking facilities...
The Legality and Ethics of Terminating a Frequent Flyer Account
Random Segments writes a well-reasoned and provocative piece on the case of Rabbi S. Binyomin Ginsberg, the Minneapolis man who found his elite status revoked and mileage account closed after complaining too much to Northwest Airlines. Ginsberg is suing,...
The Photograph the TSA Doesn’t Want You to See!
As we near the tenth anniversary of the 9/11 attacks, Live and Let’s Fly will feature a series of posts in the coming the days focusing on how travel has changed over the last decade. Today, I want to...
US Airways: We Love Fees, Charlotte, and Mergers (but not Pilots)
Ely Portillo of the Charlotte Observer covered the US Airways monthly employee meeting in Charlotte on Tuesday attended by CEO Doug Parker. Here’s a quick rundown: On Fees: Parker said he understands that fliers hate the new fees, but...
