Inside the British Airways lounge complex in Heathrow Terminal 5 is an Elemis Spa designed for business and first class passengers as well as those holding an Executive Club Gold card. Premium passengers can enjoy a complimentary 15-mintue treatment...
Review: British Airways 747-400 First Class London to New York
British Airways’ 747-400 First Class is a bit of a tight squeeze, but a comfortable product. My midday flight from London to New York flew by. With excellent service and tasty meals, I landed in JFK with a smile on my...
Uncle Willie’s Tall Tale
“War is peace. Freedom is slavery. Ignorance is strength.” –1984 “It was not a failure of IT.” -Willie Walsh Willie Walsh, the chief of IAG (parent of company of British Airways) is blaming the media for exacerbating the fiasco...
Review: British Airways Concorde Room London Heathrow
The British Airways Concorde Room at London Heathrow has to be one of most hellacious lounges in the world. Let me tell you about my visit. First, the lounge looks like grandma’s house. You know, your grandma whose furniture is about two...
British Airways WILL Cover EU261 Claims + Other Flight Bookings
Some good news for consumers afflicted by the British Airways IT Meltdown over the weekend: BA has pledged to settle up. #1: BA will cover EU261/2004 claims One Mile At A Time reported that some passengers who filed claims under...
British Airways’ CEO Alex Cruz Should Resign
I’ve not been particularly subtle in expressing my skepticism over British Airways CEO Alex Cruz. Since ascending to the helm of British Airways in early 2016, Cruz has treated British Airways like the low-cost Vueling carrier he previously ran. Small problem:...
How to Claim Compensation from British Airways Meltdown
British Airways experienced a huge IT meltdown over the weekend that crippled operations at London Heathrow and Gatwick. If you were impacted, what kind of compensation can you expect? First, let’s start with basic amenities. Under EU law (which the...
Review: British Airways A380 First Class Los Angeles to London
British Airways first class has often been called the “best business class product in the sky”. That was surprisingly not my experience. At least on the A380, I found the product very much a true first class product. Just to note,...
Inhumanity? 87-Year-Old Barred from Using Lavatory, Sits in Wet Clothes for 10 Hours
An 87-year old claims a British Airways FA repeatedly blocked her as she tried to use the lavatory during an extended ground delay at LAX. Although the Daily Mail unnecessarily sensationalizes the incident, they get the emphasis right: the FA action. The...
More British Airways First Class Cuts
More cuts at British Airways, this time in the first class cabin. Amuse-bouches – CUT Fresh flowers in lavatories – CUT Amenity kits – DOWNSIZED Slippers + blankets – ONLY UPON REQUEST Three minor cutbacks, but another sign that British...
Hilarious British Airways Passenger Spoofs
Check out three hilarious sketches featuring celebrities David Walliams, Tom Daley, and Emma Bunton role-playing British Airways agents at London Heathrow. Some of the passenger exchanges are priceless. Next week is Red Nose Day 2017, which I had never head of until...
British Airways Passengers Angry at Lack of Food and Toilet Paper
British Airways continues to struggle with its new buy-on-board scheme, with passengers often encountering food shortages on flights within Europe. Oddly, the problem seems to go hand-in-hand with toilet paper provisioning. First, a comment on British English. Do you...
British Airways Will Have Less Seat Pitch Than Ryanair!
First it was food and drinks, now it is seat pitch. British Airways plans to reduce the seat pitch on its A320 and A321 aircraft from 30″ to 29″. That’s less room than Ryanair! I’ll start with my conclusion:...
Overrated Avios: Why I WON’T Take Advantage of British Airways Promo
On the surface, the deal sounds great — 150 Avios per dollar spent to join a dating website. By maximizing the deal you can earn 82,285 miles for $548.57. No brainer, right? So why have I decided not to...
The Death of the English Breakfast on British Airways’ Domestic Flights
Despite decades of cutbacks on British Airways, one thing remained untouchable: a proper English breakfast on UK domestic flights. If it seems odd that a full breakfast would be served to economy class passengers on a one hour flight between...
British Airways’ Curious Strategy for Growth
You’re shopping for a ticket from London to New York and opt to pay an extra $500 for a Premium Economy seat on British Airways, which promises among other things “delicious meals” (with an “s”). Your flight time is about...
British Airways AARP Discount Just Got Sweeter
If you plan to book a ticket with British Airways but have not joined the AARP, you, amigo, are missing out! British Airways just sweetened an already good deal with higher discounts for economy and premium economy tickets. I...
British Airways Invites You to Capitalize on Brexit
Ask not what you can do for Brexit, ask what can Brexit do for me — that seems to be the rallying cry at British Airways, which has capitalized on the GBP’s lowest level since 1985 to launch a three-day fare...
New British Airways Award Search Interface
British Airways Executive Club has again updated the interface of its award search engine, though functionally the tool remains unchanged. The only advantage to the new search tool is a more prominent display of which travel days are “peak”...
How To Get Arrested on a Plane
Many are tense now with recent terrorist attacks in Paris and Beirut still a vivid memory as is the downing of a Russian jet in Egypt. With that heightened fear, I can only imagine what passengers onboard a British...
