Some good news for consumers afflicted by the British Airways IT Meltdown over the weekend: BA has pledged to settle up. #1: BA will cover EU261/2004 claims One Mile At A Time reported that some passengers who filed claims under...
British Airways’ CEO Alex Cruz Should Resign
I’ve not been particularly subtle in expressing my skepticism over British Airways CEO Alex Cruz. Since ascending to the helm of British Airways in early 2016, Cruz has treated British Airways like the low-cost Vueling carrier he previously ran. Small problem:...
How to Claim Compensation from British Airways Meltdown
British Airways experienced a huge IT meltdown over the weekend that crippled operations at London Heathrow and Gatwick. If you were impacted, what kind of compensation can you expect? First, let’s start with basic amenities. Under EU law (which the...
Review: British Airways A380 First Class Los Angeles to London
British Airways first class has often been called the “best business class product in the sky”. That was surprisingly not my experience. At least on the A380, I found the product very much a true first class product. Just to note,...
Inhumanity? 87-Year-Old Barred from Using Lavatory, Sits in Wet Clothes for 10 Hours
An 87-year old claims a British Airways FA repeatedly blocked her as she tried to use the lavatory during an extended ground delay at LAX. Although the Daily Mail unnecessarily sensationalizes the incident, they get the emphasis right: the FA action. The...
More British Airways First Class Cuts
More cuts at British Airways, this time in the first class cabin. Amuse-bouches – CUT Fresh flowers in lavatories – CUT Amenity kits – DOWNSIZED Slippers + blankets – ONLY UPON REQUEST Three minor cutbacks, but another sign that British...
Hilarious British Airways Passenger Spoofs
Check out three hilarious sketches featuring celebrities David Walliams, Tom Daley, and Emma Bunton role-playing British Airways agents at London Heathrow. Some of the passenger exchanges are priceless. Next week is Red Nose Day 2017, which I had never head of until...
British Airways Passengers Angry at Lack of Food and Toilet Paper
British Airways continues to struggle with its new buy-on-board scheme, with passengers often encountering food shortages on flights within Europe. Oddly, the problem seems to go hand-in-hand with toilet paper provisioning. First, a comment on British English. Do you...
British Airways Will Have Less Seat Pitch Than Ryanair!
First it was food and drinks, now it is seat pitch. British Airways plans to reduce the seat pitch on its A320 and A321 aircraft from 30″ to 29″. That’s less room than Ryanair! I’ll start with my conclusion:...
Overrated Avios: Why I WON’T Take Advantage of British Airways Promo
On the surface, the deal sounds great — 150 Avios per dollar spent to join a dating website. By maximizing the deal you can earn 82,285 miles for $548.57. No brainer, right? So why have I decided not to...
The Death of the English Breakfast on British Airways’ Domestic Flights
Despite decades of cutbacks on British Airways, one thing remained untouchable: a proper English breakfast on UK domestic flights. If it seems odd that a full breakfast would be served to economy class passengers on a one hour flight between...
British Airways’ Curious Strategy for Growth
You’re shopping for a ticket from London to New York and opt to pay an extra $500 for a Premium Economy seat on British Airways, which promises among other things “delicious meals” (with an “s”). Your flight time is about...
British Airways AARP Discount Just Got Sweeter
If you plan to book a ticket with British Airways but have not joined the AARP, you, amigo, are missing out! British Airways just sweetened an already good deal with higher discounts for economy and premium economy tickets. I...
British Airways Invites You to Capitalize on Brexit
Ask not what you can do for Brexit, ask what can Brexit do for me — that seems to be the rallying cry at British Airways, which has capitalized on the GBP’s lowest level since 1985 to launch a three-day fare...
New British Airways Award Search Interface
British Airways Executive Club has again updated the interface of its award search engine, though functionally the tool remains unchanged. The only advantage to the new search tool is a more prominent display of which travel days are “peak”...
How To Get Arrested on a Plane
Many are tense now with recent terrorist attacks in Paris and Beirut still a vivid memory as is the downing of a Russian jet in Egypt. With that heightened fear, I can only imagine what passengers onboard a British...
British Airways Stabs USA Travelers in the Back in Latest Cutback
British Airways should be ashamed of itself — truly ashamed. Every carrier has sweet spots on its award chart and we all knew that one of the great bright spots of the Executive Club award chart was 4,5000 miles...
Yes, I Took Advantage of the British Airways Sale and You Should Too
When news hit about British Airways’ stellar business class fare deal yesterday, I had no intention of taking advantage – I already have a healthy supply of points to fund years of premium cabin award travel, am loyal to...
New California British Airways Route Has Lots of Award Space
British Airways will commence service between the Silicon Valley and London on May 4, 2016, offering daily non-stop service between San Jose, CA and London Heathrow on its new 787-9 Dreamliner. If you are looking for non-stop business class...
Inspired by British Airways: London to Kuala Lumpur
British Airways has produced amazing short videos in the past. Before I include links of those, this one just came to me in an email yesterday from Heathrow and I think it looks stunning. I wasn’t aware they were...
