United Airlines is introducing UNO Pizza to its onboard menu next month. The big question: will it be good and how will United keep it from being soggy? Pizza, like hamburgers, tends to be a crowd-pleaser. It’s simple comfort food that...
The Most Addictive Airline Meal
When you’re loyal to one airline, you tend to the run into the same meal often. Sometimes that is a curse, sometimes that is a blessing. In the case of United Airlines, the cheeseburger continues to be a blessing....
Nine Passengers in Hospital After Severe Turbulence on United Flight
I’ve been on some very rough flights over the years, but never the sort of horror story flights where passengers end up hospitalized. Nine passengers and one crew member were not so fortunate after severe turbulence on a flight to...
Father’s Day Note from United CEO Oscar Munoz
A friend forwarded me a Father’s Day greeting sent from United CEO Oscar Munoz to all employees today– Dear United family, Our parents are our first and most important teachers we ever have in life. The example they set...
Sky High: My Stoned, Stinky Seatmate
Have you ever encountered a seatmate who is high as a kite? I did on a United flight in California (of course) yesterday. I’ll say this, which I hope you can appreciate. First, I am agnostic about pot legalization:...
Livid Over a Stupid Airline Meal
Repeat after me: it’s just an airline meal. It’s just an airline meal. I wish stuff like this did not bother me… I flew from Minneapolis to LA earlier this week on United. The flight was operated by a...
Latest Lawsuit Could Cost United More than Dao Incident
Earlier today I wrote about a horrific incident that happened in Houston where a United agent shoved a 71-year old man, knocking him to the ground unconscious while other employees just stood around and watched. Here’s my legal analysis: the senior...
United Agent Shoves Senior Citizen, Knocking Him Unconscious
Disgusting surveillance video from 2015 has surfaced, showing a United Airlines agent in Houston shoving a 71-year-old man to the ground. I’ll note at the outset that the agent has been fired by United and faced felony charges. Now the...
United’s Upgraded Hawaii Service a Ruse to Scare Away Southwest?
United Airlines is increasing service to Hawaii and making lie-flat seating standard on routes from five domestic hubs. United will offer lie-flat beds on all Hawaiian flights to/from the following U.S. hubs: Newark Washington Dulles Chicago Houston Denver While...
No, We Are Not Revolting! A United FA Rebuttal to Matthew
My recent story entitled Flight Attendant Revolt Over New United Premium Transcontinental Service created a firestorm of controversy. Many United FAs chimed in, condemning me for addressing the topic in the manner in which I did. Several FAs emailed me as well,...
Afternoon Tea: United Airlines vs. British Airways
United Airlines no longer serves afternoon tea onboard its westbound flights from London. Still, I thought I would compare tea service on United and British Airways this week for my Meal of the Week installment. Why? Rumors are swirling that...
Free Lounge Access at LAX for United Star Golds
Earlier today I wrote about the new Air Canada Maple Leaf Lounge in Terminal 6 at LAX. This lounge, along with the Star Alliance Lounge in the Tom Bradley International Terminal, presents two superb free lounge options for United...
United Airlines Agent Attempts to “Wrestle” Violin from Passenger
I know that the Dao dragging incident has emboldened many to come forward with stories of dubious veracity. Yet there is something about a new “United violin incident” that seems so outlandish that I have trouble believing it was made up....
United CEO on London Attack
United Airlines CEO Oscar Munoz has issued a statement to United employees on the weekend attacks in London. United has a flight attendant crew base in London and I count United’s London-based crews as some of the best in the system....
United Airlines Suspends Service to Venezuela
Venezuela is on the verge of economic collapse and United Airlines has decided enough is enough. Effective July 01, 2017 United is suspending service to Caracas (CCS). Although corrupt President Nicolás Maduro has promised to prevent any carrier who halts service...
United Cuts Last Wide-Body Fifth Freedom Route
Hidden in yesterday’s announcement of new non-stop service between Los Angeles and Singapore was news that United Airlines would axe its final wide body Fifth Freedom route between Hong Kong and Singapore. Oh, I think it makes sense to cut it....
Flight Attendant Revolt Over New United Premium Transcontinental Service
Flight attendants are not happy about United’s new premium transcontinental service. In fact, they are up in arms. I’m a blogger, an aviation enthusiast, and a very loyal United flyer. Over the years I have made friends with many FAs...
United Caves: Increases U.S. Military Baggage Allowance
Last week I wrote about a soldier returning from active duty who was charged $200 to check his kevlar armor on a short United domestic flight. I defended United, but anything that remotely smacks of being anti-military is a losing...
United Airlines Will Launch Nonstop Service Between Los Angeles and Singapore
United Airlines is adding daily nonstop flights between Los Angeles and Singapore starting on October 27, 2017. The new routes demonstrate commitment to UA’s LAX hub and again beat out Singapore Airlines, who launched its own nonstop service between San Francisco and...
United Hints at a New Premium Economy Product
Earlier today United Airlines announced new and improved transcontinental premium service. But one statement in the press release caught my attention, signaling what may be even bigger news. Although United has toyed with the possibility of a true premium economy product...
