United Airlines has taken a beating lately, and rightfully so. From me being thrown off a flight for snapping a picture of my seat to a flight diverting after parents questioned the appropriateness of an in-flight movie for children,...
Loud Crew = No Sleep
First, the good news. I’ve earned over 965,000 lifetime flight miles on United Airlines and what happened on my redeye flight last night has never happened before. For that, I consider myself fortunate. Now onto the story. Last night...
Family Thrown Off United Flight for Complaining About In-Flight Movie
A family claims to have been thrown off a United Airlines flight for complaining about the in-flight movie. The Atlantic prints their letter here, but my executive summary is below– Legacy United crew / A230 / DEN-BWI / 02 Feb 2013 Parents...
Showers at Newark United Club
Earlier in the week I shared that showers are now available for all United Club guests in Chicago and São Paulo including united club pass holders. A couple of you wondered what the showers actually look like in United Clubs...
Shower Access for All United Club Guests at Chicago O’Hare and São Paulo
One notable hole in the United Airlines lounge system is the dearth of showers in the United States. United had showers in Chicago, London, São Paulo, and San Francisco available only to arriving first and business class full-fare passengers (as...
Dog Flies from Newark to Phoenix via Dublin on United
When I took my island-hopper flight last week from Honolulu to Guam on United Airlines, the same intro and safety video was played six times–every time the aircraft took off. Ironically, it was the cargo intro (below) that that...
United Airlines Island Hopping in Coach: Avoid "Direct" Flights
Five days ago I promised a post making the case for why I will continue to remain loyal to United Airlines despite my photo incident and more importantly, despite the dearth of complimentary upgrades, hit-or-miss service, no onboard wi-fi,...
Resolution to the United Airlines Photo Incident
Many of you have asked whether I have resolved my photo incident with United Airlines. The answer is yes. We have been in regular contact for the last couple of weeks and while I will not be walking away...
The Flight Home from Istanbul…
After my ejection from a United Airlines flight to Istanbul, I was admittedly apprehensive as I walked down the jetway to board my return flight to Newark eight days later. What if the same crew was aboard…or one particular...
The United Merger: One Year Later
One year has passed since the day United and Continental officially tied the knot and what a year it has been. I predicted in a blog post late on March 2, 2012 that the transition would be bumpy and...
Seven Words You Can Never Say on an Airplane?
George Carlin famously claimed there were “seven words you can never say on television.” In light of the controversy over my recent ejection from a United Airlines flight, I want to pose the following question today— Are there certain...
Update: United Airlines Responds to Photo Incident
Hi all—I’ve been amazed at the interest my story has produced and hope it can be used as a catalyst to both clarify United Airlines’ photo policy and guarantee that what happened to me will never happen to another...
Thrown Off a United Airlines Flight for Taking Pictures!
Live and Let’s Fly has been silent the last three days as I weighed how I wanted to cover what happened to me on a United Airlines flight from Newark to Istanbul last week. The situation was both traumatizing...
United’s Murky Future at Washington Dulles
UA has a “United Inflight” segment before each safety video and preceding the carrier’s new safety video is a new feature on United’s infrastructure enhancement, particularly at Bush Intercontinental Airport in Houston. But there was one glaring omission from...
United’s New Safety Video Reminds Me Of…
Lufthansa. And that’s not a bad thing. On my San Francisco-Philadelphia flight Sunday night I noticed a new safety video that featured flight attendants (in their new uniforms) welcoming passengers onboard in several languages. I had a déjà-vu moment....
UA1275 EWR-LAX: United First to United Worst
As it turned out, my flight from Newark to Los Angeles on Friday went out almost full, but the oversold first class cabin problem resolved itself and I did not have to fight for a seat. Nevertheless, in many...
Confirmed in First Class but No Seat Assignment
Thanks to shrewd planning and a watchful eye, I’ve dodged landmines and avoided most calamities in the post-merger world of United Airlines. Others have not fared so well. Will today be my day of reckoning? I’m flying from Newark...
This is the United Airlines That I Love
I had a great weekend in Chicago. I’m in Philadelphia or Los Angeles, my brother is in San Francisco, and we do not get to see a lot of each other anymore, but we both made time to meet...
A Perfectly Good Transcon Redeye…in COACH
I was very critical of United Airlines yesterday, arguing that the carrier’s business model and frankly its persona from the top down would make wining back lucrative business customers much more difficult than CEO Jeff Smisek envisions. I stand...
Why United Airlines Will Have Trouble Winning Back Business Travelers
United Airlines announced a new push today to win back business travelers who have been leaving the carrier in droves for the competition. United will have to do more than plead to get these corporate accounts back– Is it...
