Five days ago I promised a post making the case for why I will continue to remain loyal to United Airlines despite my photo incident and more importantly, despite the dearth of complimentary upgrades, hit-or-miss service, no onboard wi-fi,...
Resolution to the United Airlines Photo Incident
Many of you have asked whether I have resolved my photo incident with United Airlines. The answer is yes. We have been in regular contact for the last couple of weeks and while I will not be walking away...
The Flight Home from Istanbul…
After my ejection from a United Airlines flight to Istanbul, I was admittedly apprehensive as I walked down the jetway to board my return flight to Newark eight days later. What if the same crew was aboard…or one particular...
The United Merger: One Year Later
One year has passed since the day United and Continental officially tied the knot and what a year it has been. I predicted in a blog post late on March 2, 2012 that the transition would be bumpy and...
Seven Words You Can Never Say on an Airplane?
George Carlin famously claimed there were “seven words you can never say on television.” In light of the controversy over my recent ejection from a United Airlines flight, I want to pose the following question today— Are there certain...
Update: United Airlines Responds to Photo Incident
Hi all—I’ve been amazed at the interest my story has produced and hope it can be used as a catalyst to both clarify United Airlines’ photo policy and guarantee that what happened to me will never happen to another...
Thrown Off a United Airlines Flight for Taking Pictures!
Live and Let’s Fly has been silent the last three days as I weighed how I wanted to cover what happened to me on a United Airlines flight from Newark to Istanbul last week. The situation was both traumatizing...
United’s Murky Future at Washington Dulles
UA has a “United Inflight” segment before each safety video and preceding the carrier’s new safety video is a new feature on United’s infrastructure enhancement, particularly at Bush Intercontinental Airport in Houston. But there was one glaring omission from...
United’s New Safety Video Reminds Me Of…
Lufthansa. And that’s not a bad thing. On my San Francisco-Philadelphia flight Sunday night I noticed a new safety video that featured flight attendants (in their new uniforms) welcoming passengers onboard in several languages. I had a déjà-vu moment....
UA1275 EWR-LAX: United First to United Worst
As it turned out, my flight from Newark to Los Angeles on Friday went out almost full, but the oversold first class cabin problem resolved itself and I did not have to fight for a seat. Nevertheless, in many...
Confirmed in First Class but No Seat Assignment
Thanks to shrewd planning and a watchful eye, I’ve dodged landmines and avoided most calamities in the post-merger world of United Airlines. Others have not fared so well. Will today be my day of reckoning? I’m flying from Newark...
This is the United Airlines That I Love
I had a great weekend in Chicago. I’m in Philadelphia or Los Angeles, my brother is in San Francisco, and we do not get to see a lot of each other anymore, but we both made time to meet...
A Perfectly Good Transcon Redeye…in COACH
I was very critical of United Airlines yesterday, arguing that the carrier’s business model and frankly its persona from the top down would make wining back lucrative business customers much more difficult than CEO Jeff Smisek envisions. I stand...
Why United Airlines Will Have Trouble Winning Back Business Travelers
United Airlines announced a new push today to win back business travelers who have been leaving the carrier in droves for the competition. United will have to do more than plead to get these corporate accounts back– Is it...
Splitting a Record Is Always Possible
In booking award tickets on a daily basis, I often encounter situations in which I must split a record before ticketing. Put simply, say there are two people on an award reservation and they want to use their own...
Frankfurt to Washington Dulles in United Airlines Business Class
After enduring a long and sleepless ride over the Atlantic in economy class, I was prepared to stay in Frankfurt until I was able to secure a seat in United business class going back to Washington. Flying standby meant...
Escaping the Cold – Back to California
The last couple days have been cold, and I mean cold. As a California native who has spent a handful of winters on the East Coast (and Germany), I honestly cannot recall weather this cold before. It was 13ºF...
American Airlines’ New Livery Looks Familiar!
American Airlines rolled out a new logo and aircraft livery today. No one asked me for my opinion, but I’ll weigh in just the same. First, you know I prefer the status quo when it comes to many things,...
No Solution When a Trip Falls Apart
Sometimes even the most diligent planning and scrupulous attention to detail cannot save an ill-fated trip from self-destruction. Take this recent lurid account of mitchmu regarding a United ticket from San Francisco to Panama City via Houston. Keep in...
United Airlines First Class San Francisco to New York JFK
Note what is not in the title—p.s.—the “premium service” designation given to the Los Angeles/San Francisco-New York Kennedy routes in 2005 by United in an effort to distinguish itself from American Airlines (and later Delta Air Lines and Virgin...
