Once in awhile on United I see a domestic flight go out with open seats in first class despite a long waitlist of elites waiting for a complimentary upgrade. This is usually attributable to a lazy or rushed gate...
United Airlines Customer Service Shines at JFK After Mishap
On our way back from Asia last week, my brother and I split up at JFK, with him flying to SFO for work and me flying home to LAX. His 5pm flight appeared full in the newly refurbished BusinessFirst...
Washington Dulles to Kuwait City in United Airlines BusinessFirst
After being thrown off my flight to Istanbul, settling on a new flight plan to get me to my ultimate destination of Baku was no easy task. It was late in the day and most flights had already departed....
United Airlines Comes Through in a Pinch. Again.
It is easy to rag on United Airlines for its many shortcomings, but United once again came through in a pinch over the weekend, leaving me very pleased to be a Premier 1K member and wondering whether I can...
Sneak Peek at New Redesigned united.com Homepage
Hidden in one of the new United Airlines television ads is a sneak peek at the redesigned united.com homepage: Here is the commercial: Very sleek, slightly reminiscent of delta.com, and hopefully highly functional. United.com is stuck in the 90s...
United Airlines Puts a New Twist on "Fly the Friendly Skies" Campaign
United Airlines released a new ad campaign today that offers heavy doses of Gerwshin’s “Rhapsody in Blue” and brings back the classic “Fly the Friendly Skies” slogan that has been shelved since 1996. In a series of four made-for-TV...
New Bar Menu in Domestic United Clubs
United Airlines recently unveiled a revised bar menu at United Clubs across the United States that adds more choice but also increases prices, notably charging for some drinks that were once free and downgrading the branding of some top-shelf...
Why United Airlines Must Honor Its Errors
Imagine you are looking for an award trip to Toronto with your spouse and infant child and are open to routing, travel dates, and enroute stops–you just want the best deal. You have United miles and use united.com to...
United Will Honor $0 Mistake Fares
United Airlines announced on Twitter yesterday that it would honor the mistake fares that allowed many to book fares for as little as $5 round-trip. The wording is important–while legacy United explicitly vowed to honor fare mistakes, United doing...
Massive Fare Mistake Leads to $0 Domestic Tickets on United Airlines
Someone must be sweating tonight, as United Airlines has confirmed (though it was quite obvious) that human error led to a widespread “fare sale” today in which domestic trips ranging from shorthaul flights from Minneapolis to Houston to longhauls...
Flying on 9/11, 12 Years Later
It has been three months since I have flown on United Airlines—it seems like yesterday that I was running for my connection in SFO—but today I took to the air again, flying from Los Angeles to Newark. In the...
New United Airlines Transpac Route from SFO: Chengdu
United Airlines will announce a new transpacific longhaul route from San Francisco tomorrow and an insider tells me the new destination will be to Chengdu (CTU). Chengdu is the capital of Sichuan province in Southwest China and home to more than 14,000,000 people....
American Airlines Adds New Flights at LAX
American Airlines is growing at Los Angeles International and today the carrier will begin service to five new cities: Indianapolis, Indiana Columbus, Ohio Pittsburgh, Pennsylvania Hartford, Connecticut Bentonville, Arkansas Earlier this year AA began serving Raleigh/Durham, North Carolina and...
Disgruntled Former United Airlines Purser Extracts Revenge by Phoning in Bomb Threats
A former United Airlines purser has pleaded guilty to to making a false bomb threat against a United flight from Los Angeles to London Heathrow. He could face up to five years in prison and has agreed to pay...
Rumor Confirmed: United 777s to Sydney, 787 to Osaka, 747 Returns to Chicago
United Airlines will replace its 747-400s with three-cabin 777-200ERs on its flagships Los Angeles/San Francisco-Sydney routes starting next spring. Other changes include a 787 on the San Francisco-Osaka route (currently a mix between the 747 and 777) and the...
EVA Award Space Returns to united.com
After a number of technical glitches forced United to suspend the ability to book EVA award space online, United promised the fix would be quick. Just one week later, EVA award space has resurfaced on united.com. I am very anxious...
RewardsPlus: United MileagePlus Partners with Marriott Rewards
When United Airlines tweeted about a “new rewards experience” coming to MileagePlus last Friday, I was very afraid. The news at United has not been good lately, but even with minor fee increases and a minimum-spend requirement that effectively...
Massive United MileagePlus Devaluation on the Horizon?
It is Friday, that special day of the week reserved for dumping bad news. At around midnight CT, United Airlines posted the following on Twitter– A very ambiguous message, so it will do little good now to speculate about...
A Gift in the Mail from United Airlines
I do not get much snail mail anymore, save for far too many credit card apps and various bar association items, so it is always just a little gratifying to see something out of the ordinary. Today, a large...
EVA Airways Space Temporarily Pulled from united.com
Yesterday I highlighted the ability to book EVA awards on united.com and urged you to act fast before others booked all the space. If you searched last night or this morning for EVA space, you would have noticed there...
