United Airlines is experiencing a catering meltdown at its San Francisco (SFO) hub, leaving passengers–even in first class–without food and drinks on many flights. As United transitions from one catering contractor to another, the source of the problem is...
Kirby’s JetBlue Bromance Hints At United’s JFK Game Plan
United Airlines CEO Scott Kirby’s messaging has been clear for years: United must return to New York JFK. But as the path to that return looks increasingly via JetBlue, Kirby is heaping a lot of praise on the carrier...
Report: United Airlines Suspends Flight Attendants Who Rushed Stage At Brooklyn Media Event
UPDATE: The flight attendants who took part in this protest have been suspended, pending an investigation. Jon NYC reported, then later confirmed, that the flight attendants who took participated in this action have been “removed from service pending investigations.”...
Sliding Into Polaris Studio: My First Impressions Of United’s Newest Seat
United Airlines revealed its new Polaris and Polaris Studio products at a media event in Brooklyn yesterday that I attended. Here’s a first-hand look and my observations on the new suites and other new seating onboard future United 787-9...
Details: New United “Polaris Studio” Will Offer Champagne, Caviar, More Space
United Airlines is set to introduce a new premium seating option called Polaris Studio on its upcoming Boeing 787-9 aircraft. Positioned at the front of the business class cabin, Polaris Studio aims to provide passengers with enhanced comfort and...
Official: United Airlines Unveils “United Elevated” Cabins On 787-9
It’s official: United Airlines has unveiled its next-generation 787-9 cabins it calls United Elevated. The upgrade includes a brand new Polaris business class seat on future 787-9 deliveries, including a premium section within the cabin called United Polaris Studio...
Tuscan Caprese Burger On United Airlines
On my flight home from Chicago, I tried the Tuscan Caprese Burger on the United Airlines Bistro On Board menu, another example of crowd-pleasing comfort food. Taste Test: Tuscan Caprese Burger From United Airlines Bistro On Board Menu The...
United Airlines CEO Heaps Praise On “Gold Star” Transportation Secretary Duffy
United Airlines CEO Scott Kirby has nothing but praise for US Transportation Secretary Sean Duffy, singling him out twice during a Face The Nation interview. United Airlines CEO Has More Kind Words For Transportation Secretary Duffy Kirby appeared on...
Scott Kirby’s Fox News Op-Ed On Newark Airport
United Airlines CEO Scott Kirby has written an op-ed for Fox News calling for the return of slot controls at Newark Liberty International Airport. Let’s take a look at Kirby’s argument and whether it is reasonable or purely self-serving...
Pre-Departure Beverage…In Economy Class?!
I flew from Los Angeles to Chicago and back on United Airlines last week in economy class–domestic upgrades seem to be a thing of the past, even for 1Ks–and was quite impressed by a small but meaningful service gesture...
“We Are Delivering The Mail And Milk!” Richard Quest Flies The United Airlines Island Hopper
CNN host Richard Quest recently flew United’s “Island Hopper” route, a rite of passage for every AvGeek. Let’s review what the Island Hopper is and why it is one of United’s most consequential flights. Rite Of Passage: Richard Quest...
United Airlines CEO Says Newark Airport Is Safe—But There’s Just One Problem
United Airlines CEO Scott Kirby has sent a memo to employees seeking to assuage safety fears over Newark Liberty International Airport that have been swirling in the news over the last several days, as the busy New Jersey airport...
Nice: United Airlines Now Serves Pre-Departure Beverages In Glassware
United Airlines has upgraded its pre-departure beverages from plastic cups to glassware on international flights, a small but long-overdue enhancement that makes for a much more premium experience. United Airlines Upgrades Pre-Departure Drinks To Glassware In Polaris This week,...
United Airlines To American Airlines: Fly More, Sue Less
United Airlines Flexes In Chicago As American Tries To Block Gate Expansion United Airlines has fired back at American Airlines in a new memo from company President Brett Hart, defending its right to expand at Chicago O’Hare and accusing...
United Airlines Passenger Disrobes In Polaris—Turns Out He Runs A Major Museum
A prominent Chicago socialite in the art scene has been placed on leave after reportedly stripping his clothes off on a United Airlines flight to Munich in Polaris business class. Prominent Chicagoan In Hot Water After Stripping On United...
Delta and United Suspend Tel Aviv Flights After Houthi Rocket Strike Near Airport
Delta Air Lines and United Airlines have suspended service to Tel Aviv after a rocket attack by Houthi rebels in Yemen on Sunday struck the outer edge of Ben Gurion International Airport. Delta Air Lines, United Airlines Suspend Service...
Taste Test: The Chicago Bagel Breakfast Melt By Jeff Mauro On United Airlines
I flew from Los Angeles to Chicago for the Freddies last week on United Airlines, and of course, my upgrade did not clear (I was #15 even as a Premier 1K), but that gave me the chance to try...
United Airlines Slashes Newark Flights, Presses Trump Administration To Reinstate Slot Controls
Never let a good crisis go to waste. Facing congestion and air traffic controller shortages, United Airlines CEO Scott Kirby is calling on the Trump Administration to reintroduce slot controls at Newark Liberty International Airport. It’s a move that...
Review: United Polaris Lounge Chicago (ORD)
United Airlines has refurbished and expanded its original Polaris Lounge in Chicago O’Hare (ORD), adding more seating, a larger dining area, and a second bar. Here’s a first-hand review. United Polaris Lounge Chicago Review (ORD) I stopped by the...
United Flight Attendants Stuck In Holding Pattern Over Raises
As flight attendants at Delta Air Lines enjoy another annual raise and the most generous profit sharing in the airline industry, flight attendants at United Airlines find themselves in a holding pattern, working without a raise since 2019. But...
