After days of speculation, Reuters confirmed from “multiple sources” that United Airlines and JetBlue Airways are in talks over a partnership, however, the extent of that relationship is anything but clear. I have a few theories, though. JetBlue And...
First Look: United Airlines Reopens Renovated Polaris Lounge In Chicago (ORD)
United Airlines has just reopened its renovated Polaris Lounge in Chicago O’Hare, which now features a larger dining area, a second bar, and a new design style. United Airlines Reopens Renovated Polaris Lounge In Chicago O’Hare On January 1,...
Will United Launch More Nonstop Flights To Southeast Asia?
As Air Canada launches its third nonstop route to Southeast Asia, is there room for United Airlines to add its own nonstop transpacific flight to Bangkok, especially as Thai Airways considers a return to the United States? Will We...
United Airlines La Première? Passenger Creates DIY Privacy Curtain In Polaris
A United Airlines Polaris business class passenger got clever, creating a makeshift curtain to give her more privacy on her flight…clever or stupid? A United Airlines Passenger Could Not Wait For Suites With Doors In United Polaris, Added Curtain…...
Review: United Airlines 777-200 Polaris Business Class
To conclude my trip to Morocco and Paris, I flew back to California from Paris to San Francisco in United Airlines Polaris Business Class on a 777-200 on a morning departure out of Roissy Airport. United Airlines 777-200 Polaris...
“Service Dog” On United Airlines Doubles As Fluffy Pillow In First Class
United Airlines doesn’t hand out pillows any longer on most domestic flights, even in first class, but don’t worry, just need to bring your “service dog” onboard and you’ll have something soft and warm to snuggle with. And as...
Is Scott Kirby Praising Trump’s Tariffs To Win A JetBlue Merger?
United Airlines CEO Scott Kirby has once again praised President Trump’s tariff policy, arguing noble intentions of creating middle-class careers are the driving force. But is something else going on? Is Kirby courting favor with the Trump administration because...
United Airlines Invests In Radical New Wing-Shaped Passenger Jet
United Airlines Bets Big on Blended Wing Aircraft With JetZero Investment United Airlines is looking beyond the next generation of aircraft and investing in what might be the generation after that. Today, United announced it has made a strategic...
United Airlines Rolls Out “Huddle Process” To Quietly Remove Intoxicated Passengers
As United Airlines continues to improve its selection and quality of alcohol onboard, it is introducing a new “huddle process” this spring to efficiently remove passengers who display signs of intoxication onboard during the boarding process. New “Huddle Process”...
United Flight Attendant Refuses To Help Disabled First Class Passenger Store Her Cane, Then Tries To Throw Her Off Flight
A United Airlines flight attendant purportedly refused to help an elderly disabled passenger store her small purse and cane in the overhead bin, then tried to get her thrown off the flight when she complained. United Flight Attendant Says...
Bizarre: More United MileagePlus Partner Awards By Adjusting One Setting
Upgraded Points notes an odd phenomenon on united.com: more United MileagePlus partner awards appear by making one small adjustment to the settings. Glitch? More Partner Award Space With United MileagePlus After One Easy Adjustment To Settings Partner awards are...
Confirmed: United Airlines Will Debut 787-9 With New Business Class Suites
For months, United Airlines CEO Scott Kirby has been hinting about a big new announcement this year and we now have a better idea of what it will be: a new Polaris business class seat and ultra-premium configuration on...
United Airlines Is Leaving American Airlines In The Dust At Chicago O’Hare
A leaked slide deck suggests that United Airlines is pulling further ahead of American Airlines as the preferred hometown carrier at Chicago O’Hare (ORD), but is AA on an irreversible death spiral or simply in need of returning to...
United Airlines Says Competitors Are “Generations Behind”
United Airlines believes its competitors are “generations behind” and will never catch up, even if they begin investing in the customer experience. United Argues Competitors Are “Generations Behind” During Q1 Earnings Calls I always enjoy listening to the quarterly...
United Airlines Faces Fraud Lawsuit From Disgruntled Aviate Academy Students
United Airlines and its Aviate Academy flight training school face a lawsuit from 29 disgruntled former students who claim the school lacked sufficient instructors and aircraft to properly train its students. 29 Former Students Sue United Airlines And Its...
United Airlines’ Tale Of Two Profit Forecasts
It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, and for United Airlines, it is the tale of two profit forecasts–a rather novel approach...
5 United MileagePlus Redemption Sweet Spots
United MileagePlus is not the program it once was…over the last few years, we’ve seen an avalanche of devaluations on the redemption side, making it a far less valuable loyalty scheme with most “aspirational” flight awards exponentially rising in...
Medical Emergency On United Flight: My Wife, An ICU Nurse, Answered The Call
While I am not at all surprised, I am so proud of my wife Heidi after she stepped up to the call of duty when a medical emergency occurred onboard her United Airlines flight from Los Angeles to Chicago...
United Airlines Upgrades Wine, Coffee, Economy Class Meals
United Airlines continues to invest in its onboard product with several upgrades to the food and beverage menu this month including new wines in Polaris business class, better coffee, and more meals in economy class. United Airlines Improves Coffee,...
After Aircraft Swap, 4-Year-Old Was Seated Alone…But United Airlines Blamed Parents
Aircraft swaps are an operational reality and often create a musical chairs scenario. But one family of four found out the hard way on United Airlines that remaining seated together required herculean effort. It should have never been this...
