Category Archives: United Airlines

While United Airlines has still not restored its pre-pandemic buffet spread to its network of airport lounges, two of the four the United Club in Chicago O’Hare are currently offering Chicago-style hot dogs (well almost…), a delicious that I...

United Airlines is warning that runway construction plus a failure of JetBlue to cap flights is hurting operations at Newark Liberty International Airport and already leading to delays and cancellations. United Warns Of Delays + Cancellations At Newark Airport...

It’s one thing to talk about embracing a new service model, but it’s quite another to put it into practice, especially with thousands of agents accustomed to handling matters in a certain way. United Airlines is empowering agents to...

In moments of testing, most flight attendants rise to the occasion. I recently witnessed a beautiful interaction between two flights attendants and an older gentleman on a flight to Chicago on United Airlines. The flight attendants went above and...

United Airlines and its regional subsidiary Mesa Airlines will each buy up to 100 ES-19 aircraft from Heart Aerospace, an electric turboprop that hopes to transform short-haul regional flying. The acquisition comes in addition to an investment from United...

As United Airlines seeks to increase customer satisfaction scores, it is asking flight attendants to deliver four basics on every flight. While these service reminders are plainly obvious, they mark a return to a pre-pandemic mindset on inflight service....

United Airlines has added the ability to search for award space using its interactive map search tool. It’s a great way to quickly ascertain a broad overview of pricing in the destination or region you are looking to visit...

A disturbing allegation has emerged that began over a diaper incident onboard a United Express flight and ended with a post-flight phone call in which a flight attendant cursed out a passenger. Diaper Incident Leaves United Airlines Passenger Speechless...

United Airlines CEO Scott Kirby returned to CBS’s Face the Nation yesterday to discuss the latest travel trends. While most of his answers were familiar talking points, we did gain some additional insight on travel to Asia and how...

Imagine your father died during the pandemic and you could not be by his side before he passed nor hold a funeral for him. Then imagine that your mother suffered a severe stroke, leaving her in critical condition. But...

While long hinted, United Airlines will debut a new wi-fi trial across many narrobowdy jets that will include both a complimentary messaging option plus paid high-speed premium wi-fi. United Airlines Will Trial Premium Wi-Fi, Free Messaging Between July 16th...

Ahead of the summer Olympic Games in Tokyo, United Airlines has released a new ad to celebrate its 40th anniversary of sponsoring Team USA. The ad features a new slogan, “Time to Let Yourself Fly.” United Airlines “Time to...

When a pair of birds had enough paradise and were ready to join a plane full of travelers from Maui to New York, ground and flight staff had to get creative in finding a solution to get the stowaways...

United CEO Scott Kirby waxes eloquently about improving customer service and making United Airlines the best airline in the world. But when it comes to actually caring for customers in a consistent manner, United still has a long way...

While American Airlines and Southwest Airlines continue to resist alcohol sales onboard, United Airlines not only has restored beer and wine for purchase, but has now brought back hard liquor for purchase on select Hawaiian and transcontinental flights. It...

Oh, what a day…and it wasn’t spent in San Francisco. How My Day In San Francisco Turned Into A Day In Los Angeles First, a very warm thank you to all of you who weighed in on what I...

When it comes to placing screens at every seat onboard, United CEO Scott Kirby wants you to know that he was on the right side of history. He also credits his 7-year-old son for showing how important seatback entertainment...

United Airlines plans to grow at Newark Liberty International Airport, with more flights, more clubs, and more premium seats. United Airlines Eyes Growth At Newark Airport This autumn, United expects to resume its full pre-pandemic schedule of flights out of...

UPDATE: In April, Live and Let’s Fly was first to report that United Airlines would add seatback screens to its older jets. At the time, United refused to confirm details on the record, prompting questions as to whether United...

United Airlines not only announced a new aircraft order today, but announced an ambitious goal to update all narrow-body mainline jets with modern interiors in a bid to standardize its fleet, an initiative known as United Next. United Airlines...