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Home  >  United Airlines  >  United Airlines Adds Complimentary Meal Service On Key Hawaiian Route
United Airlines

United Airlines Adds Complimentary Meal Service On Key Hawaiian Route

Matthew Klint Posted onJanuary 6, 2022January 5, 2022 21 Comments

United Airlines is restoring free meal service in economy class on flights between Honolulu and Guam, an uncontested route that saw the elimination of complimentary meal service many years ago after the United – Continental merger.

United Airlines Restores Complimentary Meal Service In Economy Class On Honolulu – Guam Flights

Guam was so enraged by the elimination of complimentary meals after the United – Continental merger that its Attorney General sent a letter to Interim United Airlines CEO Brett Hart in 2017 demanding a return to meal service.

Our most significant concern is the elimination of free inlflight meal service on the eight hour flight. For over 40 years, the residents of our jurisdictions have had the benefit of free meal service to Honolulu.


> Read More: Guam Demands United Airlines Improve Service


That letter fell upon deaf ears…until now. In a surprise move, United Airlines will bring back complimentary meals on flights between Honolulu (HNL) and Guam (GUM), effective immediately.

Choices will include:

  • Breakfast
    • Continental breakfast
      • Yogurt with granola
      • Croissant with butter
      • Fresh cut fruit
      • Granola bar
  • Lunch/Dinner
    • Hawaiian quinoa salad with grilled chicken
      • Hawaiian roll with butter
      • Fresh cut pineapple
      • Hawaiian Host macadamia nuts
    • Guava egg noodle salad with tofu
      • Hawaiian roll with butter
      • Fresh cut pineapple
      • Hawaiian Host macadamia nuts

I flew Continental from Honolulu to Guam in 2011, and the service was like that of an international flight — with a hot meal service after takeoff, a mid-flight snack, and a pre-arrival snack. Not great food, but it certainly helps to pass the time and is better than nothing or a $10 snack box from the buy-on-board menu.

I’m somewhat surprised to see this move considering United currently faces no competition on the route, but it is in line with United’s self-professed goal to become world’s best airline.

CONCLUSION

United Airlines is restoring meal service in economy class on flights between Guam and Honolulu. The move is a small gesture to a community that depends upon United Airlines for air travel and pays a notable fare premium due to the lack of competition on the route.

image: redlegsfan21

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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21 Comments

  1. FlyUAL Reply
    January 6, 2022 at 10:11 am

    Thank YOU for picking the photo with Tulip tail. It makes my day :-).

    I’m glad to seeing UA upgrade their inflight services.

  2. JoeMart Reply
    January 6, 2022 at 10:43 am

    It defies any logical explanation why flights from HNL cannot serve Loco Moco or white rice and spam with fried eggs. It must be culturally insensitive to the Chamorus not seeing Kelaguen, Kadon Pika or cocunut candy from Inarajan.

  3. derek Reply
    January 6, 2022 at 11:34 am

    It’s a long flight. It should have a free meal.

    Around 2005, Continental was one of the few US airlines that served a free sandwich on domestic flights. That was enough of a bribe for me to fly them a few times that year.

  4. Tony Reply
    January 6, 2022 at 12:26 pm

    Does UA restore complimentary meal service on HNL-GUM route because Hawaiian Airlines is actively preparing to enter the market?

    • Derek Reply
      January 6, 2022 at 3:56 pm

      If Hawaiian tried to launch that route, what would stop UA from starting inter island flights? They could force out Hawaiian if they really wanted to

  5. Christian Reply
    January 6, 2022 at 12:39 pm

    Wow, United is sure getting fancy! What’s next, individual reading lights? Checked bags? United is such an innovator.

  6. Jerry Reply
    January 6, 2022 at 2:39 pm

    Are the economics of this route really that tough? If UA can charge such a premium, why haven’t AA or DL at least come in and tried 3X weekly service. Both would also have plenty of free from HNL to their hubs. Surely half of the pax in each flight are Mil or Gov.

  7. trust778 Reply
    January 6, 2022 at 2:59 pm

    It is more than a key route – it’s a life line. And it’s a fair decision to return some type of food service on this route. I’ve flown this route before and during this pandemic in both united business and economy and I often leave feeling starved; its unreasonable. The breakfast still seems too simple; why are they not able to offer a hot option!? Will UA continue to offer snacks for purchase in the main cabin? Did the announcement mention anything about premium economy also being offered between GUM and HNL? Effectively earlier this past week, a search of fares between the two destinations shows that premium economy IS IN FACT being offered, but I’ve not seen an announcement here on GUM or in any of the blogs. When you check the flight status of UA200/UA201, the premium economy cabin is no longer being offered as economy plus; it’s a separate cabin with the premium plus fare class designators.

  8. Peter Reply
    January 6, 2022 at 3:39 pm

    The United Club in Guam, which used to be packed every morning with customers waiting for the Honolulu and Tokyo flights, has been closed for almost 2 years and remains closed to this day.

    • trust778 Reply
      January 6, 2022 at 4:41 pm

      A new UA Club is being built near gate 13. It will over look the tourist capital of the island (Tumon/Upper Tumon) out to the Philippine Sea. The exterior structure looks complete I guess they may be working on the interior now.

  9. Jared Reply
    January 6, 2022 at 4:27 pm

    Wow never knew this flight used to have a meal, it always seemed like an outlier to me since every other flight that goes to/from GUM has a meal. Thumbs up in my book.

    As always though, as soon as a service is provided, people will complain about it.

  10. David G Reply
    January 6, 2022 at 4:42 pm

    What about NYC – HNL? I flew EWR – HNL on United, no meals in Economy.
    Then I flew JFK – HNL, two full meals in Economy.

    • Matthew Klint Reply
      January 6, 2022 at 8:39 pm

      United has now added meals on flights between Hawaii and DEN/IAH/ORD/IAD/EWR.

  11. David G Reply
    January 6, 2022 at 4:43 pm

    I forgot to say that the JFK – HNL flights were on Hawaiian.

  12. CT Reply
    January 6, 2022 at 10:50 pm

    And a full dinner service in FC on red eye flights, followed by a generous full breakfast prior to landing on flts to Den,Iah, Ord, Iad, Ewr. Economy receives a complimentary 2 choice salad option with fruit, butter too, and chocolate covered mac nuts.

  13. Bb winans Reply
    January 7, 2022 at 2:01 am

    Why not meal service on the NYC to HNL flights ? The old Continental flights had meal service. It was a ten hour flight. United took over and it all stopped. Switched to Hawaiian Airlines after that.

    • Derek Reply
      January 7, 2022 at 9:02 am

      It was Smisek (CO) that eliminated the meal service, not PMUA

      Kirby restored meal service on all long haul Hawaii flights

  14. Cody Reply
    January 7, 2022 at 10:44 am

    United still doesn’t care regardless of one route being given a meal & snacks. They still have a long way to go. Meals go a long way in impressing the average traveler. REALLY!

  15. DFWSteve Reply
    January 8, 2022 at 10:48 pm

    Good move, United. If you aspire to be the worlds best airline this is one small step.

  16. bob Reply
    September 21, 2022 at 9:56 am

    so was just checking the flight status for this flight today and it says economy class passengers have snacks available for purchase? UA 200-

    • Gail Reply
      November 18, 2022 at 11:40 am

      My daughter checked her flight in Dec. and it says the same thing. No mention of a meal, only snacks.

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