When I hear airline passengers complain about good service, I really do think that no good deed goes unpunished. To the United Airlines flight attendant at the heart of this: please continue to place blankets over passengers. It represents excellent service that is greatly appreciated by the vast majority of your passengers.
Flight Attendant Caringly Tucks In Passenger, But Upsets Him Instead
A passenger took to Flyertalk to complain about an incident that happened on his United Airlines flight from Chicago to Paris:
So I’m lying down and asleep in a row of 3 economy seats a few hours in. Sleeping soundly until I feel something and awake to see a FA putting blanket on me. I groggily look at her, puzzled and unhappy.
“You looked chilly” she said. I shook my head ’no’. “You don’t want the blanket?” I shook my head “no” again. “Sorry,” she said and took the blanket and went away.
Don’t know what to think of this. It’s an attempt at great service that failed me as I was deeply asleep and couldn’t get back to sleep again for quite a bit…
It still feels inappropriate to me for a FA to do anything that could possibly wake a sleeping customer, unless the customer asked for that ahead of time.
The passenger was asleep and the flight attendant’s gesture woke him up. That’s not fun. But his indignation over the incident really disappoints me. What kinder gesture than for a flight attendant to notice you are asleep, look cold, and try to keep you warm?
I know some people like sleeping “cold” and that United’s economy class blankets can be like sandpaper. Still, this sort of gesture on the part of the flight attendant merits our praise, not our scorn.
I think about his reaction and how that must have made the flight attendant feel. Will she ever offer that gesture again even if 99/100 passengers appreciate it? A scowl and harsh reaction from a passenger make it less likely and that is truly a shame.
No one wants to be awakened from deep slumber, especially in economy class. But to even be annoyed at that gesture strikes me as a poor reaction to what was a lovely act of service.
How would you have reacted to a flight attendant tucking you in?