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Home  >  Flight Attendant • United Airlines  >  Passenger Upset That Flight Attendant Tucked Him In…
Flight AttendantUnited Airlines

Passenger Upset That Flight Attendant Tucked Him In…

Matthew Klint Posted onDecember 24, 2021December 23, 2021 23 Comments

When I hear airline passengers complain about good service, I really do think that no good deed goes unpunished. To the United Airlines flight attendant at the heart of this: please continue to place blankets over passengers. It represents excellent service that is greatly appreciated by the vast majority of your passengers.

Flight Attendant Caringly Tucks In Passenger, But Upsets Him Instead

A passenger took to Flyertalk to complain about an incident that happened on his United Airlines flight from Chicago to Paris:

So I’m lying down and asleep in a row of 3 economy seats a few hours in. Sleeping soundly until I feel something and awake to see a FA putting blanket on me. I groggily look at her, puzzled and unhappy.

“You looked chilly” she said. I shook my head ’no’. “You don’t want the blanket?” I shook my head “no” again. “Sorry,” she said and took the blanket and went away.

Don’t know what to think of this. It’s an attempt at great service that failed me as I was deeply asleep and couldn’t get back to sleep again for quite a bit…

It still feels inappropriate to me for a FA to do anything that could possibly wake a sleeping customer, unless the customer asked for that ahead of time.

The passenger was asleep and the flight attendant’s gesture woke him up. That’s not fun. But his indignation over the incident really disappoints me. What kinder gesture than for a flight attendant to notice you are asleep, look cold, and try to keep you warm?

I know some people like sleeping “cold” and that United’s economy class blankets can be like sandpaper. Still, this sort of gesture on the part of the flight attendant merits our praise, not our scorn.

I think about his reaction and how that must have made the flight attendant feel. Will she ever offer that gesture again even if 99/100 passengers appreciate it? A scowl and harsh reaction from a passenger make it less likely and that is truly a shame.

CONCLUSION

No one wants to be awakened from deep slumber, especially in economy class. But to even be annoyed at that gesture strikes me as a poor reaction to what was a lovely act of service.

How would you have reacted to a flight attendant tucking you in?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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23 Comments

  1. Boardstiff Reply
    December 24, 2021 at 10:53 am

    Tuck away!

  2. Boardstiff Reply
    December 24, 2021 at 10:54 am

    I appreciate this level of service.

  3. Jcil Reply
    December 24, 2021 at 12:27 pm

    I’m not a 3 year old, and they are not my mommy.

  4. JoeMart Reply
    December 24, 2021 at 1:03 pm

    A psychologist would remind the offended party,one cannot change others,only his reaction. Part of being an adult is showing a diplomatic response even when experiencing inconvenience,desilusions or failed expectations. If turbulence had caused the airplane to move violently and disrupt his sleep,would he blame the airline?

    • Mamma B Reply
      December 27, 2021 at 2:39 pm

      I agree!! Very well said!! Rude on his part!!‍♀️

  5. Steve Case Reply
    December 24, 2021 at 1:28 pm

    One of the perks of flying first class on British Airways is that the BA flight attendants are all good sports. I have my photos of various BA F/As tucking me into bed. Maybe I can get one to read me a story.

  6. HARRY STUMP Reply
    December 24, 2021 at 1:31 pm

    I was badly shaken violently until I woke up for a food service on a domestic route after a 15+ hour long haul.

    • Matthew Klint Reply
      December 24, 2021 at 3:01 pm

      That’s quite different.

  7. Brian L. Reply
    December 24, 2021 at 1:45 pm

    This guy’s a whiny high-maintenance jackass.

  8. Cy Reply
    December 24, 2021 at 3:07 pm

    How does one look cold when asleep in an economy seat? I agree, it was a kind gesture.

  9. Rick Reply
    December 24, 2021 at 3:39 pm

    It appears to me that someone needs a life.

  10. NPS Reply
    December 25, 2021 at 12:07 am

    Did they serve him Cheese with that Whine?

  11. Common Sense Reply
    December 25, 2021 at 1:30 am

    Blankets are to prevent the chance of their male specific anatomy becoming too obviously visible to others on the plane while asleep. It’s only natural that it may become much more visible and obvious during the stages of sleep. Some passengers may rather not see. How do people who fly often not know this?

  12. R. Salvi Reply
    December 25, 2021 at 2:53 am

    Today’s world has regressed to the point when we turn a kind gesture into something offensive. Some people just want to complain about insignificant occurrences just because they like contention then post it on social media to gain approval

  13. Rebecca S Reply
    December 25, 2021 at 2:57 am

    You know society has regressed when a kind gesture is viewed as offensive. So sad

  14. Santastico Reply
    December 25, 2021 at 8:33 am

    Snowflake passenger.

  15. Draco Malfoy Reply
    December 25, 2021 at 2:10 pm

    Draco dormiens nunquam titillandus

  16. CT Reply
    December 25, 2021 at 7:39 pm

    In today’s world … “you can’t win”…”damned if you do, damned if you don’t!” His complaint is an example of everything wrong with the world today. Very sad. And as for the Flight Attendant, you are an example of kindness! Don’t every stop caring about others.

  17. Vicente Rodriguez Reply
    December 26, 2021 at 11:58 am

    The flight attendant did correct I would not be bother by it next time the passenger should hang on his body don’t need a blanket this way he or she won’t be bother , To the fly attendant keep doing the caring service you supposed to do in this world kind of hard to please anybody because you are trying to help

  18. Sandra Haskins Reply
    December 27, 2021 at 12:11 pm

    For being “deeply asleep”, he seems to have awoken quite easily

  19. Dale Reply
    December 27, 2021 at 1:31 pm

    What a whiny JERK!!! Get a life.

  20. emercycrite Reply
    December 27, 2021 at 10:07 pm

    Doesn’t SQ do this too in their promotional material for business and first class?

  21. DFWSteve Reply
    December 28, 2021 at 12:00 pm

    Open letter to this pax: Please leave United and take Spirit. Or take a boat. Better yet, just stay home where you won’t be offended by anyone or anything.

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