There’s a kinship in the airline business that transcends company uniforms. Just ask two Southwest Airlines pilots who are now singing praises to United Airlines. In an internal story shared with Live and Let’s Fly, the act of kindness...
Trip Report: Flying United During COVID-19 Epidemic
Reader Mark, a family friend, travelled on United earlier this week. He shared with me with this report, which is interesting on so many levels about what it was like to travel across the country during the height of...
My Interview With A COVID-19 Positive United Employee
A United employee who has contracted COVID-19 reached out to me. We spoke. He shared some disturbing information which United, not surprisingly, has pushed back on. But his story warrants our attention. The employee chose not to go on...
Brutal Honesty From United Airlines
On Saturday, I covered United’s latest letter to its customers. Today, I’ll cover its latest later to employees. One thing I admire, even though the bottom line is sobering, is the honesty. United Warns Of Jobs Cuts This Autumn...
United CEO Thanks Us For The Bailout…
If you’re a United MileagePlus member, you probably received an email last night from CEO Oscar Munoz thanking you for the bailout. It’s a nice note overall, in the sense that it is sincere in gratitude and cautiously optimistic...
United Airlines Drastically Reduces Service Onboard
I was wondering what took United so long. The carrier has finally matched the cutbacks to onboard product introduced by American and Delta during a time of heightened tension over COVID-19. United Airlines “Streamlines” Beverage + Meal Service Onboard In...
United Closes All Non-Hub Clubs; Only Nine Lounges Remain Open
Citing a continued decrease in demand, United is shuttering all of its lounges at non-hub airports, leaving open just a handful of clubs at mainland U.S. hubs. United Lounges Currently Closed Effective March 29, 2020 the following lounges will...
How United Airlines Handles Employees Who Test Positive For COVID-19
United Airlines just lost its first employee to COVID-19. Others have been infected. How does United deal with employees who contract COVID-19? Here’s how United is communicating to its workers about the incident. More specifically, Kate Gebo, United’s Executive Vice President...
United Airlines Further Reduces Domestic Schedule
As demand continues to plummet, United will further scale back its domestic schedule by reducing frequencies on several routes, including once busy hub-to-hub routes. Last week, United announced it would be reducing domestic U.S. and transborder Canadian flights by...
Coronavirus Kills United Airlines Newark Employee, Others Test Positive
There is a story behind the death of every man and woman. Those stories tend to get buried as death tolls quickly mount. Sadly, COVID-19 has claimed the life of a United Airlines ramp worker in Newark. It is...
Reversal: United Reinstates Longhaul International Flights
Earlier today I reported that United would slash all of its longhaul service in April, leaving only international service to a few cities in Mexico. Already, United has reversed that decision and reinstated a number of longhaul flights. United...
My Favorite Airline Comfort Food, One Last Time
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. My last...
United Airlines Warns Of Mass Layoffs Absent Government Bailout
The message from United Airlines is clear: bail us out or we are going to start laying off massive number of workers. Earlier today I shared that United Airlines will reduce international service by 95% in April. Domestic service...
United Airlines Will Reduce International Schedule 95% In April, Cut All Longhaul Service
Blaming depressed demand and government restrictions, United Airlines will cut 95% of international travel in April, leaving service to only a handful of cities in Mexico. United Airlines Suspends All Transatlantic Service United is suspending all service to Europe,...
The Last Supper In The Polaris Lounge…
United has shuttered all of its Polaris lounges, hopefully just on a temporary basis. What are we missing during this time? Dinner In United Polaris Lounge Newark Last week, I enjoyed linner (lunch and dinner in one sitting) in...
United Airlines Closes Additional United Clubs
3/20/20 Update United will close five more clubs; two effective today and three on Saturday: Now closed: Raleigh-Durham – RDU – United Club London Heathrow – LHR – Arrivals Lounge Tomorrow (3/21), the following three lounges will close: Mexico...
Here Are The Domestic Routes United Will Suspend Next Month
United Airlines will suspend several domestic and transborder Canadian routes next month, though the cuts are not as deep as I originally anticipated. Only one city, Mammoth Lakes, California, will lose service completely. Other cities will see cuts from...
United Will Operate Only 45 Daily International Flights In April 2020
United Airlines will dramatically reduce its international service in April 2020, operating only about 45 daily flights and 36 routes. United Arlines International Schedule For April 2020 United will reduce international flights in April by 85% over 2019 levels....
United’s Schedule Change Policy: Refunds Will Come…In One Year
With United Airlines facing financial uncertainty like it has at no point in company history, United will defer schedule change refunds for a period of one year from date of booking. I’ve covered the schedule change saga in depth....
United Airlines Projecting 20-30% Load Factors And Warning Unions Of Cutbacks
In a sobering letter to employees, United warned of plummeting demand, more flight reductions, and a need to reduce payroll expenses. The memo came from outgoing CEO Oscar Munoz and incoming CEO Scott Kirby and paints a bad and...
