Ask and you shall receive. For one Tel Aviv – bound passenger, all it took was a note to United Airlines to re-accommodate her schedule. But rather than re-book her, United re-scheduled her flight to depart nearly there hours later!
A Tel Aviv Schedule Change Request Leads To An Unlikely Answer On United
Today is Yom Kippur, the holiest day of the year in Judaism. The Day of Atonement or “Sabbath of Sabbaths” is a day in which observants are encouraged to repent for their sin for the last year. Yom Kippur runs from sundown on Sunday to sundown on Monday. During that time, observants are not allowed to travel, except for emergencies.
That presented a problem for many in New York thanks to a poorly-scheduled United flight from Newark to Tel Aviv. For years, UA90 has departed Newark at 10:50pm, allowing observant passengers sufficient time to reach the airport after shutdown (not just on Yom Kippur, but after any sabbath or other holy day).
During the pandemic, United re-scheduled the light to depart at 8:05pm. While that is still after sundown, it does not leave sufficient time for travelers to depart their homes after sundown and reach the airport in time for the flight.
Rather than delay her trip by a day, Miriam wrote to United Airlines’ Chairman Oscar Munoz and CEO Scott Kirby. She explained her predicament and noted that many other passengers who would ordinarily fly United to Tel Aviv faced the same dilemma.
Per Dan’s Deals, Miriam received a call back from Wendy in United’s executive offices. She thanked her for her email and said that United would move the flight back to 10:50pm in order to accommodate observant travelers.
It was as simple as that.
I think the takeaway from this story is that you must ask in order to receive…and that it never hurts to ask. While I never would have guessed United would agree to re-schedule a flight (versus re-scheduling a passenger) on the basis of one email, here we have proof positive that it does happen.
Miriam, I hope you enjoy your flight tonight.