United is restoring two cutbacks in Polaris Business Class on late-evening flights from Washington Dulles to Europe while extending its mandatory express dining trial another month. Last month I wrote about a one-month trial program at Washington Dulles on...
Review: United Airlines 787-9 Economy Class Los Angeles To London
Not only did I survive my economy class trip from Los Angeles to London on United, but I found it a far better experience than my recent flight from LA to Frankfurt on joint-venture partner Lufthansa. I took a...
United Airlines Adds Free Meal To Another Hawaiian Route
United will expand its complimentary meal service trial in economy class to a second Hawaiian route starting later this month. Beginning May 15, 2019, complimentary sandwiches will be offered to economy class passengers on flights from Chicago to Honolulu....
When You Fly United Express You Are Flying United!
United Airlines’ President Scott Kirby recognizes that when you fly on United Express, you are flying on United. Speaking to United employees in Houston in a recording obtained by Live and Let’s Fly, Kirby addressed the “confirmation bias” of...
United President Scott Kirby Addresses Customer Service
Scott Kirby, United’s President and second in command, understands how essential providing good customer service is. But can his leadership empower employees to deliver it? Speaking to employees in Houston this week in a recording obtained by Live and Let’s...
Catching Up With An Old Friend In The SFO United Club
One advantage of long-term loyalty to one airline is that you get to know some of the staff. I had a wonderful reunion with an old friend in SFO last week, who happens to be a United Airlines employee....
Review: United Airlines 777-200 Premium Plus San Francisco To Frankfurt
My 11-hour flight from San Francisco to Frankfurt aboard United’s new premium economy (“Premium Plus”) product was quite comfortable, though no replacement for business class. MileagePlus members can upgrade to either (or both) Premium Plus or Polaris Business Class...
United CEO Believes New Livery Represents Culmination Of United’s Journey
United CEO Oscar Munoz penned a letter to staff reflecting on the recently unveiled new livery. Two sentences stood out in particular. A flight attendant forwarded me the note below. I am including it in its entirety and then...
United Battles Barefoot Lounge Bandit And Onboard Shaving Stupidity
We are quick to complain about airlines, but tonight I pity United Airlines for having to deal with a dynamic duo of dimwittedness on the ground and in the air. Let’s start on the ground. United offers beautiful Polaris...
United Airlines Faces New Racism Controversy
A passenger has accused a United employee of calling her a monkey. There were witnesses. Now the passenger is suing, creating a monumental headache for United. There are certain code words that are so deeply linked to race that...
United CEO Oscar Munoz Embraces His Inner-Kirby
United CEO Oscar Munoz recently sat down with ABC News to talk shop. Some of his statements really took me by surprise. If you’re interested, you may want to start by watching the full interview below. It’s only about...
United Officially Unveils New Plane Design
After a leaked image of United’s new paint job made headlines yesterday, United officially unveiled its new livery today in Chicago. Since the images (and later video from United) circulated yesterday, today’s ceremony had no surprises. Nevertheless, I was...
First Impressions: United Premium Plus (SFO-FRA)
This week I decided to try out United’s new Premium Plus product for my trip to Frankfurt. As far as premium economy products go, this one is a winner. I was on UA926, United’s retrofitted 777-200 from San Francisco...
Photos: United Reveals New Livery + My Thoughts
It probably was not as planned, but United Airlines has officially revealed the next phase of its livery. The photo above leaked yesterday evening, a half-day ahead of the planned reveal ceremony today in Chicago. After the leak, United...
Review: United 787 Business Class Munich To San Francisco
It was nice to catch up on sleep aboard an 11-hour flight from Munich to San Francisco in United Polaris Business Class. This was again on a 787-9 in business class, a hard product I have reviewed several times...
Final Clues As United Prepares To Reveal New Livery
United Airlines will reveal an “evolution” to its livery on Wednesday morning in Chicago. Leading up to that event, the carrier has offered us a couple more clues of what we may expect. Take a look at the video...
A Better Flight Home On United
After a fairly unremarkable flight from Los Angeles to London last week, I experienced a much better return flight from Munich to San Francisco. Here are a few thoughts on the flight ahead of my full review. 1. Great Service...
United Airlines Extends New Delhi Service Cancellation
United is extending the suspension of service to New Delhi until July. A flight attendant just forwarded me the following update: As we previously reported, seasonal winds and the continued closure of Pakistani airspace have caused us to suspend...
United Airlines Counts Up Accomplishments
United Airlines presented its first quarter results today, which are quite healthy. But do the numbers and many accomplishments tell the whole picture? I’m not going to breakdown the numbers, but it was a strong quarter. Q1 is traditionally...
United’s Diametrically Different Hawaii Strategy Than Southwest
United Airlines and Southwest could not differ more when it comes to how each approaches service to Hawaii. Southwest’s entry into the Hawaiian market has caused ripples. This has concerned some legacy airline employees who fear cutbacks. But for...
