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Home  >  United Airlines  >  United Airlines Will Ban Travelers Who Refuse To Wear Masks
United Airlines

United Airlines Will Ban Travelers Who Refuse To Wear Masks

Matthew Klint Posted onJune 15, 2020June 15, 2020 23 Comments

United Airlines Mask Ban

United Airlines has a friendly warning: wear your mask or the skies won’t be so friendly. In fact, you may be be banned.

United Airlines Threatens Ban For Those Who Refuse To Wear Face Masks

On the heals of the Airlines for America announcement today that U.S. airlines will more strictly enforce face mask requirements, United Airlines has updated its onboard mask policy.

A new policy takes effect on June 18, 2020 which will compel, not just suggest the use of masks. Passengers who do not comply will be subject to what United Airlines calls its “internal travel restriction list.”

United tells me:

“Customers on this list will lose their travel privileges on United for a duration of time to be determined pending a comprehensive incident review.”

Passengers will be given two warnings before facing an in-flight ban:

Under this new policy, if a flight attendant notices or is informed of a customer onboard who is not wearing a face covering and that passenger does not fall within an exception, the flight attendant will proactively inform the customer that for the health and safety of everyone, face coverings are mandatory for all customers and crew on board. They will also offer to provide the customer with a mask if needed.

If the customer continues to be non-compliant, flight attendants will do their best to de-escalate the situation, again inform the customer of United’s policy, and provide the passenger with an In-Flight Mask policy reminder card. If a customer continues to not comply, the flight attendant will file a report of the incident, which will initiate a formal review process. Any final decision or actions regarding a customer’s future flight benefits will not occur onboard but instead take place after the flight has reached its destination and the security team has investigated the incident.

A formal appeal system will not be instituted, though most in-flight bans will be temporary in nature. Importantly, there will not be flight diversions or arrests threatened, just a personal travel ban on United.

Which Passengers Are Exempt From Face Mask Requirement?

There are still three broad exceptions to the mask requirement:

  • Those who have a medical condition or a disability that prevents them from wearing a face covering
  • Those who cannot put on or remove a face covering themselves
  • Small children

All other passengers must wear face masks for the duration of the flight, except while eating or drinking.

CONCLUSION

United expects the new policy to remain in place for at least 60 days. But let me make it very simple for you: wear your mask onboard and you’ll have nothing to worry about it. Simple, isn’t it?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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23 Comments

  1. Lukas Reply
    June 15, 2020 at 8:20 pm

    Nice but the assholes who won’t wear a mask have an easy way out – simply claim that you have a medical condition. I’m sure all of them know it too

    • HappyGuy Reply
      June 15, 2020 at 11:11 pm

      I agree, its a step in the right direction though

    • Christian Reply
      June 16, 2020 at 1:01 am

      Sad but true. All of a sudden a third of the passengers will suddenly come down with unnamed vague “respiratory issues” that will absolutely preclude them wearing a mask. It’ll be like ES animals, but worse.

      • Matthew Klint Reply
        June 16, 2020 at 9:47 am

        Yep.

  2. Stuart Reply
    June 15, 2020 at 8:50 pm

    This out to go over well. There’s millions of Charlton Heston’s out there ready for you to dare them and their personal freedoms. Gonna be interesting.

    I mean, a hotel housekeeper got mad at me today when she got in the elevator and I was wearing a mask. I politely asked her if she would mind putting hers on or waiting for the next elevator.

    • PA100 Reply
      June 15, 2020 at 9:47 pm

      I am one of those. I have no need to fly and will not until the mask mania is lifted.

      • Pete Reply
        June 15, 2020 at 11:14 pm

        You won’t be missed.

      • Howard Reply
        June 16, 2020 at 8:25 am

        PA100, you’re an idiot, and exactly what’s wrong with the United States.

        But then, you know that and still chose to act this way. Must be a republican.

    • Dave G Reply
      June 16, 2020 at 4:17 pm

      Now there is BLM people to worry about too.

  3. Chris Reply
    June 15, 2020 at 11:17 pm

    But its okay to protest by the thousands, no distancing, no masks and nobody says anything

  4. derek Reply
    June 15, 2020 at 11:20 pm

    Masks are for everyone’s benefit. However, if one still insists on not wearing a mask, they can still probably fly United. Just copy some people on the TV news footage. They are wearing it with huge gaps to the side or exposing their nose. That probably makes a mask a N3 mask, filtering 3% instead of the 95% as in N95. Paper masks are about N75-80.

  5. I’m A Loser Reply
    June 15, 2020 at 11:48 pm

    “But let me make it very simple for you: wear your mask onboard and you’ll have nothing to worry about it. Simple, isn’t it?”

    God, what a condescending a-hole. Go kill yourself.

    • Matthew Klint Reply
      June 16, 2020 at 12:10 am

      Wear the mask, even if you think it is dumb. Is that so hard?

      • Howard Reply
        June 16, 2020 at 8:27 am

        @I’m A Loser: You really are a loser. Maybe you and your kind should do that last bit instead of refusing to wear a mask. That will show everyone.

  6. colleen Reply
    June 15, 2020 at 11:50 pm

    @Lukas As they point lovingly to their emotional support labradoodle.

  7. Doug A Reply
    June 16, 2020 at 12:17 am

    Leave the cannoli. Take the mask.

  8. Marv Reply
    June 16, 2020 at 1:22 am

    Finally, an adult has entered the room and laid down the law on the cretinous simps who will gladly endanger your life in pursuit of their “freedom”. Every company and institution in the USA would do well to so the same. If we actually had a functioning leader, we wouldn’t be the worst country on the planet for COVID infection and death! The anti science idiots must be stopped and muzzled before they literally kill the few remaining sane amongst us.

  9. Airfarer Reply
    June 16, 2020 at 3:44 am

    Give me a time period when this will no longer be required. Then I can plan my travel should I not wish to wear a mask – for whatever reason. These rules with no sunset limit concern me.

  10. LJ Reply
    June 16, 2020 at 6:42 am

    Don’t be a Mask Bully.

    If you see someone not wearing a mask, remember that as far as you know, they have a good reason and it is none of your business.

    • Matthew Klint Reply
      June 16, 2020 at 9:47 am

      I certainly won’t say anything…but people should not be so selfish. It is pathetic. Even if we are being “sheeple” the wearing of a mask hardly represents a curtailment of civil liberties.

  11. Gary Leff Reply
    June 16, 2020 at 7:06 am

    United flight attendants aren’t even supposed to inform customers about the risk of a ban to get them to put on a mask during the flight, they just have the ability to report the customer after the flight if they want to. The policy is non-serious.

  12. Jerry Reply
    June 16, 2020 at 2:24 pm

    Many states have liquor laws that are based on religion.
    Children’s lemonade stands get shut down because they don’t have the appropriate licenses.
    Many towns require permits to have yard sales.
    An adult can be cited for quietly consuming a beer in a public park.
    Some people who are old enough to vote can no longer buy cigarettes in Texas.

    How is all that fine, but a mask is an invasion of one’s freedom?

    • 747always Reply
      June 17, 2020 at 1:27 am

      Its an invasion because Trumpettes say so

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