Rumors are swirling that Etihad Airways will ditch American Airlines and partner with United Airlines. What will this mean for all three carriers? It was two years ago that rumors were swirling that Etihad was close to joining Star...
United’s Secretive Top-Tier Status Has Nice Perks…
When it comes to airline loyalty programs, there is “top-tier” status, and then there is true top-tier status… While Premier 1K status is the top published status level at United Airlines, there’s one level above it. And the perks...
Scammed By A Fake United Airlines Call Center
You must be ever vigilant that when you call an airline you are actually calling that airline. One United passenger learned the hard way. The sad story is shared on Flyertalk. A passenger needed to change a reservation and...
ANA Award Space Blocked For United MileagePlus Members
Add ANA to the list of United MileagePlus Star Alliance partners that are currently not bookable using your United miles. This fix, however, will hopefully be quicker than the other partner award problems still present. Last night, All Nippon...
United Airlines Sends Me A Valentine
I received a nifty valentine in the mail from United Airlines. First off, happy Valentine’s Day! Although the holiday has been commercialized even more so than Christmas, it originally began as a Christian feast day to remember a pair...
Novel United Flight Attendant Books A Special Volume Of Love
When one United flight attendant found that a passenger had left a book behind thousands of miles from its home, she took it and mailed it home. Flight attendant Lin Kullick noticed the book, The Lemon Grove, left behind on...
United’s Bold New Growth In Denver
United Airlines will restructure its schedule on Thursday at Denver International Airport, adding more than 60 mainline flights each week. I’ve written about United’s domestic growth strategy and rebanking strategy before. Rebanking means clustering arrivals and departures together to...
United Slashes Flights To Australia
United Airlines will reduce its Los Angeles and Houston flights to Sydney during the Australian winter. Citing lower demand during the northern summer season, United will serve Sydney four times weekly from Houston and three times weekly from Los...
United Listening To Customers, Your Move American
United recently announced a number of fleet changes that will be welcome news to elites at the 1K and Global Services level, clearly listening to customer feedback. Will American follow suit? If you are considering booking travel or signing up for a...
How The Weather Hurts The Pocketbooks Of United Employees
United Airlines posted a dismal January in terms of operational performance and all employees are likely going to feel the pain. Data released on Thursday shows that United ended the month of January a distant fourth place (behind American,...
1-Day-Sale: Up To 40% Off United Awards To Tahiti
United Airlines is offering up to 40% off springtime award tickets to Tahiti for MileagePlus members. Depending upon your MileagePlus status, you can pay anywhere from 42K-49K round-trip for a trip to Tahiti in economy class. Taxes/fees will run...
Bombardier CRJ 550: A New Regional Jet Experience On United
United revealed a brand new aircraft today, the CRJ-550, that I call the business-friendly regional jet. It’s quite a leap from United’s current 50-seat jet. Currently, United operates CRJ-200s through its various United Express partners. These 50-seat aircrafts are single-cabin,...
United Massively Increases Premium Cabins Across Fleet
United Airlines announced it will add 1,600 United Polaris Business and United First Class seats to almost 250 international and domestic aircraft. I’d call 25-50% increases in the size of premium cabins massive. Last week I wrote about the increase...
Still No Fix For Key Partner Award Redemptions With United MileagePlus
Last month I noted that United is blocking partner award space on Singapore Airlines, Thai Airways, and TAP Air Portugal. The problem has not been resolved. United still blames technical issues on the partner side for this problem and...
United Polaris Dining: The Sad New State Of Affairs
Just how important is meal presentation in offering a premium business class product? United Airlines is betting that it simply doesn’t matter. At least that’s the only explanation I can come up with for its choice to begin pre-plating...
Review: United Airlines 787-9 Business Class Los Angeles To London
My flight from Los Angeles to London on United was a comfortable, consistent, and frankly boring. That’s a good thing on a flight you just want to sleep on. I reviewed this very flight two years ago and not...
United’s 2019 Growth Strategy: Target Hubs
After a year of robust “easy” growth, now United will try a riskier growth strategy: small-city growth from its hubs. United’s domestic growth last year was predicated on “low hanging fruit”. The Chicago-based airline increased service to Hawaii and...
United Dramatically Enlarges Business Class Cabin On 767-300
United Airlines will take delivery of its first “premium heavy” 767-300ER later this month, featuring a dramatic increase in business class seats. Last year I wrote a piece entitled Will United Remove Seats From Business Class? after United’s Executive Vice President Andrew...
Live TV Now Free On United Airlines
United Airlines is making over 100 channels of live DIRECTV available free of charge from gate-gate, effective immediately. 211 Boeing 737s in the United fleet are equipped with seat-back live television, totaling more than 30,000 seats. All live channels of...
Rebuttal: Passengers Of Size To Blame, Not Poor Passenger In Middle
Reader Blake sent me the rebuttal below to my story yesterday on the fat-shaming passenger on United. I am publishing it, in full, because it is well-intentioned and does not denigrate others. Matthew, Your over-the-top political correctness blinded you to key...
