• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Home  >  Hyatt  >  Hyatt Globalist Room Service Shenanigans
Hyatt

Hyatt Globalist Room Service Shenanigans

Matthew Klint Posted onNovember 5, 2019November 5, 2019 12 Comments

Is consistency at a hotel too much to ask, especially at the Hyatt I frequent most often?

Regular readers know that the Hyatt Regency Mainz is the Hyatt hotel I stay at most often. It’s an easy drive from Frankfurt Airport and is a property I frequently stay at for business and leisure.

A couple visits back, I checked out very early and mentioned to the front desk agent that I hated to miss breakfast (I think the hotel puts on a nice breakfast spread). He responded that I could have ordered room service, which is also complimentary for Globalist members (the highest tier in the World of Hyatt program).

That was the first time I had ever been offered room service as a Globalist breakfast benefit at this hotel, but I had also never asked for it before. So when I checked in during my last visit, I asked the check-in agent if my Globalist breakfast benefit included the Regency Lounge and Bellpepper restaurant only, or also room service. She responded that room service breakfast for Globalists was also complimentary.

So the following morning I ordered breakfast in bed. Again, just out of an abundance of caution, I confirmed with room service when placing the breakfast order that it would be kostenlos (free) for Globalist members. She confirmed.

The breakfast arrived. It was lovely. I signed a check, but that is fairly normal at other Hyatt properties where room service breakfast is included for Globalists.

I’m sure you all know where this story is going…

At check-out, the 78EUR charge had not been removed and the front staff on duty made very clear:

Room service breakfast is not included for Globalist members. I’m sorry, but it is not possible to remove this charge.

I don’t get angry in situations like this. But I did laugh…and shake my head.

After explaining that no less than three people had told me that my Globalist status covered room service breakfast, they relented and removed the charge as a “one time exception”.

CONCLUSION

This was not a translation issue, because the first three conversations were in German. This was not confusion on my part…I literally asked three times. And it left me very disappointed. Why was there such a disconnect? Why should I have to ask twice to have a charge removed that three staff members said would not be charged?

I’ll still happily come back to this hotel…it remains one of my favorites. I’m still not clear on what the Globalist policy is concerning room service breakfast. But next time, I’ll just walk down the hall to the Regency Lounge or downstairs to Bellpepper. It’s not worth the hassle or 80EUR…

For my Globalist readers, has this happened to you at this property or other Hyatt properties? How do you deal with the bait and switch?

> Review: Hyatt Regency Mainz

Previous Article Norwegian Air Launches New Credit Card For U.S. Customers
Next Article How To Save Big On Uber And Lyft At LAX

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • Marriott benefits

    Hyatt, Hilton, Marriott Show True Colors Amid Travel Boom

    June 12, 2022
  • Hyatt Place Dubai Wasl master bedroom

    Hotel Review: Hyatt Place Dubai Wasl District

    May 29, 2022
  • Hyatt House Charlotte lobby

    Review: Hyatt House Charlotte/Center City

    April 24, 2022

12 Comments

  1. ghostrider5408 Reply
    November 5, 2019 at 11:45 am

    The biggest single issue I have had over the years with Hyatt’s program is the total inconsistency of it. Nearly all the properties have their interpretation of how they administer it and indeed the quality in which they deliver it. As I have slowed my business travel down Hyatt was the first “cut” even though I was just 150K short of lifetime as I already had Marriott Lifetime PLT ( Titanium being as horrible as Globalist) having said that Marriott for the most part are consistent to a point, breakfast being one, for me it’s important as I am a Type Diabetic.

    Your experience does not surprise me.

    • Steve Reply
      November 5, 2019 at 5:03 pm

      Marriott brand properties are probably the least consistent on breakfast benefit for elites. Perhaps you are referring to the dietary options provided or just the “Marriott” branded properties?

  2. Teabit Reply
    November 5, 2019 at 1:23 pm

    Why not go the extra step author and contact Hyatt and clear things up for your readers, or is this just a bitch session.

    • Matthew Reply
      November 5, 2019 at 1:24 pm

      I will when I hear back from GM. Thanks for your input.

      • Raiya Reply
        November 6, 2019 at 1:36 am

        I am a discoverist with Hyatt, and at different properties they don’t honor the late checkout or the upgrade to a nicer room, and that is just wrong.

    • Stuart Reply
      November 5, 2019 at 9:29 pm

      I would call it a useful tip for Globalists to check their bills prior to leaving and thereby saving them phone calls and time. This is a common thing at Hyatt properties. I hardly see this as bitching. More lie informing.

  3. MeanMeosh Reply
    November 5, 2019 at 3:14 pm

    I’m guessing this isn’t an issue specific to Hyatt or Globalist benefits, but just the nature of front desk staff generally. I recently had an issue where the hotel involuntarily downgraded my room reservation without telling me, then the clerk refused to adjust my rate, claiming I’d have to take it up with booking.com (even though it wasn’t a pre-paid rate). I spoke to a different clerk the next morning when checking out, and she processed the refund without issue. Sadly, I suspect the clerk in your case was poorly trained, and either too stubborn or incompetent (or both) to try and find the correct answer.

  4. Nate nate Reply
    November 5, 2019 at 4:41 pm

    If breakfast is included in your rate at the Villa Kennedy, you can upgrade it to room service for ~€3. That was last year so not sure if still in effect.

    • Matthew Reply
      November 5, 2019 at 4:49 pm

      But I love the terrace at Villa Kennedy. Maybe during winter?

    • Stuart Reply
      November 5, 2019 at 9:23 pm

      God, I wish Forte would align with Hyatt. Villa Kennedy is my favorite hotel by far in Frankfurt.

  5. Stuart Reply
    November 5, 2019 at 9:21 pm

    Yes, I routinely check my bill carefully. I honestly don’t thing it’s something nefarious at Hyatt. Just the auditors not being careful and checking. It often happens with Premium Internet as well in the properties that charge. What becomes confusing at times is the gratuity. Should you leave extra on a free breakfast? Will that just get taken off anyway and the server not get it as a Globalist? I have rarely seen the tip added to the final bill at checkout.

  6. Daniel Reply
    November 6, 2019 at 2:05 am

    The breakfast should be included at this property. I have spoken with the GM as all other german properties allow this. Afterwards I was told that they have adopt the Policy of the other german Hyatts but I have even had some Problems with the frot desk some times…

Leave a Reply

Cancel reply

Search

Recent Posts

  • Lemon And Lime Garnishes Return To United Airlines June 27, 2022
  • Restaurante La Ganania Gran Canaria
    Goat And Other Delicacies For My Birthday June 27, 2022
  • Photo Essay: Gran Canaria June 27, 2022
  • American Airlines Snitch
    Overheard: American Airlines Flight Attendant Sounds Off On Management June 26, 2022

Categories

Popular Posts

  • Delta Korean Air First Class Mistake Fare
    Delta Considers $2,700 A Mistake Fare… June 18, 2022
  • Delta Pilots Open Letter
    Delta Air Lines Pilots Offer Direct Appeal To Customers June 18, 2022
  • United Airlines Honolulu Diversion
    Update: United Airlines 787-9 Diverts To Honolulu Due To Disruptive Passenger June 16, 2022
  • Flaunting Woman Struts Up and Down The Aisle On My Austrian Flight June 9, 2022

Archives

June 2022
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
27282930  
« May    

As seen on:

live_and_lets_fly

The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
Load More... Follow on Instagram
facebook twitter instagram rss

This site is for entertainment purposes only. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances.

 

Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Please view our advertising policy page for additional details about our partners.

 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Posting....