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Home » Reviews » Flight Reviews » London – Washington – Los Angeles In United Business Class
Flight ReviewsUnited Airlines

London – Washington – Los Angeles In United Business Class

Matthew Klint Posted onJanuary 16, 2021November 14, 2023 10 Comments

We’ve reached the end of my Africa trip report. Thanks for staying with me all this time. Looking back on my flights back to the United States is like looking back back on a whole different era. Because it was indeed a different era. In our new pandemic age, what a difference a day makes. This brief review covers two United flights in business class from London to Los Angeles via Washington Dulles.

London – Washington – Los Angeles In United Business Class

Indeed, it was just a few days after after my flights home on United Airlines that the world shut down. Flights were suspended. Service onboard was cutback. This brief trip reports thus provides a time capsule of how service looked like days before it was curtailed. My pictures are limited because I did not even plan to publish another United report (I’ve published so many), but I’ll share the pictures anyway and offer commentary.

Look at boarding in London Heathrow. 100+ people. One mask. This was back in March when the U.S. government lied and said masks were not necessary because there was such a shortage of them and it wanted to stockpile them for medical workers and first responders.

a group of people in a terminal

The flight to Washington was the day before the European travel ban to the USA went into effect (though Britain was exempt).  Still, many from the Continent connected through Heathrow to try to get on one of the last flights back to the States.

I could have stayed overnight in London and flown nonstop the next day, but the extra stop in Dulles saved passing through the UK Border and finding a hotel.

Although the flight was packed, the seat next to me stayed open in Polaris Business Class.

a sign in a building

Look at the British Airways A380 landing…will it ever fly again?

airplanes on a runway

Onboard, I found my seat, a so-called “honeymoon” seat in center section of the odd-numbered rows aboard the 777-200. It would have been a bit awkward had I had a seatmate, but was perfectly fine traveling with the adjacent seat open.

a seat in an airplane

a sign on a wall

a room with tvs and a tv on the side

Menus were already waiting on the seat. The choices were the same as they have been for years.

a hand holding a menu

a menu of a restaurant

Mixed nuts and a beverage after takeoff.

a glass of water and a bowl of nuts

Then a green salad with honey mustard dressing and a chicken/pork/apricot terrine that I’ve never been able to work up the courage to eat (it does not look appealing to me).

food on a table in an airplane

a bowl of salad on a blue place mat

a plate of food on a table

a close up of food

Traditionally, the beef out of London Heathrow was always a good choice, so I ordered short ribs. The meal was on the heavy side and the meat overcooked, but still tender with the gravy over it.


a plate of food on a table

My favorite part of flying out of London Heathrow is the cheese…look at that wonderful selection, which included:

  • English cheddar
  • Shorpshire blue
  • Derby

Definitely the highlight of the meal (along with the pistachio Macarons)

a plate of food on a table

two green cookies on a plate

a plate of cheese and grapes

a plate of food on a table

Internet was available, with a flight pass costing $32.

a screenshot of a phone

But I just wanted to sleep. So I put on “From the Flight Deck” (Air Traffic Control communications), leaned back, and promptly fell asleep.

a screen shot of a computer

When I finally woke up, we were about to land. No pre-arrival meal to report, but I was still stuffed from lunch and would have declined it even if I was awake. United used to offer afternoon tea service on westbound Heathrow flights. A scone and tea would have far more appreciated than pizza or a hamburger.

In Washington Dulles, the Global Entry machine took an out-of-focus picture of me, so I was sent to secondary screening…which simply involved them opening up the orange box, asking if I was bringing any food into the country, then sending me on my way when I shook my head.

a hand holding a box with a clear plastic lid

a sign on a pillar

My layover was brief and I soon boarded a 737-700 to Los Angeles. The first class cabin was half empty and the load in economy class was only about 20%.

a blue drink with a lime slice on a tray in an airplane

Service shined, with a pair of very kind flight attendants looking after the cabin. A cheeseburger (or thai noodle salad) was served after takeoff, one of my favorite meals on United and what turned out to be my last pre-pandemic airline meal.

a plate of food on a tray

a burger on a plate

a burger on a plate

Having flown LFW-COO-ABJ-IST-LHR-IAD over the last 24 hours, I was pretty exhausted at this point and just walked back to economy class and stretched out across three seats for several hours.

I retuned to first class where hot muffins were served prior to landing.

two muffins on a plate

After six flights, I made it back to Los Angeles. It was good to be home. Little did I know how much the world would change not only in the weeks and months ahead, but the days ahead.


This story is part of my An African Adventure As The World Shut Down trip report. 

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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10 Comments

  1. 380flyer Reply
    January 16, 2021 at 12:59 pm

    Can you share how your thoughts were around covid on this trip? When did you realize you needed to get home, did you change your plans etc?

    • Matthew Klint Reply
      January 16, 2021 at 5:39 pm

      I can do even better and refer you back to my live thoughts at the time:

      https://liveandletsfly.com/travel-ban-dilemma/

  2. derek Reply
    January 16, 2021 at 1:42 pm

    Nice trip report.

    This episode shows why you have to look out for yourself. When the government said no need for masks, I carefully analyzed Dr. Fauci’s interviews and he clearly said hospitals needed masks. That was a clue to me to hoard but I only hoarded surgical masks, not N95, because I was too stupid. At the time, it wasn’t a complete lie because it was thought that transmission was from rubbing your nose or touching your face.

    Singapore issued the identical no mask recommendations but it gave every family 10 masks for possible temporary coverage. They later changed to recommending masks. They only have 29 deaths so the US death toll is not mostly due to the earlier bad recommendation.

  3. Aaron Reply
    January 16, 2021 at 4:44 pm

    “It would have been a bit awkward had I had a seatmate”

    Why where there is a perfectly decent seat partioner that can be raised?

    • Matthew Klint Reply
      January 16, 2021 at 5:37 pm

      You’re right. But that has to be kept down for takeoff and landing. And who knows, maybe we could have stuck up a conversation.

  4. Yosef_S Reply
    January 16, 2021 at 9:18 pm

    What’s the Orange Box thing at CBP? Never seen one of those before?

  5. PM1 Reply
    January 17, 2021 at 12:21 pm

    I took my last ultra-longhaul pre-COVID flight around the same time as you. I remember arguing with my wife and parents about masks at that time (they wanted me to wear a mask and I said the CDC did not advise it).

    • Sandy thomas Reply
      January 17, 2021 at 2:07 pm

      Big mistake on Dr. Fauci’s part as he implied masks were ineffective by not coming forward and recommending. To this day, some are still n denial about their effectiveness.

  6. Randall Reply
    January 18, 2021 at 10:42 am

    I’m also interested in the “orange box”. Couldn’t find any information on the internet.

    • Matthew Klint Reply
      January 18, 2021 at 10:56 am

      Was a protective box to ensure I could not tamper with the form when I was sent to secondary screening. I’ll do a separate post on it.

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