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Uber

Why is My Uber Rating Dropping?

Matthew Klint Posted onApril 9, 2018November 14, 2023 20 Comments
uber scheduled rides

Here’s the paradox of tipping coming to Uber: I now tip far more generously than before, but my rating is dropping. Honestly, I care much more about any secret comments on my Hyatt or United profile than what my...

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ItalyTrip Reports

Introduction: Road Trip Though Italy

Matthew Klint Posted onApril 9, 2018November 14, 2023 4 Comments
a city with a river and mountains in the background

Greetings from beautiful Italy, where I’ve spend most of the week…on the Autostrade. I’m on a 10-11 day trip in Italy with one of my salesman from my other line of work. We started in Rome and will be...

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Los Angeles LAXLyftUber

Pilot Stranded Miles Away from Airport by Angry Lyft Driver

Matthew Klint Posted onApril 9, 2018November 14, 2023 16 Comments
Lyft Abandons Pilot

It happens often, but it is not always captured on video. An airline pilot was ditched in a grocery store parking lot seven miles from Los Angeles International Airport. Why? His Lyft driver had no desire to travel to...

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Air New ZealandLufthansaSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: April 08, 2018

Matthew Klint Posted onApril 8, 2018November 14, 2023 2 Comments
SkyCouch

Buona sera from Milano. I’m in the midst of a fast-paced business trip through Italy. I’ll provide some detail on it in the days ahead…it will not be a typical trip report. It was a fairly light week of...

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EditorialElite Status

Free Agent Is The Best Status to Hold

Kyle Stewart Posted onApril 8, 2018September 15, 2021 20 Comments
UA 319

After years of chasing status (I still do), sometimes being a Free Agent when it comes to choosing your travel product is the most liberating of all. While I still hold elite status, on a recent trip my family...

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HiltonHilton HHonorsHotel Reviews

Review: Hilton Orlando Bonnet Creek Resort

Kyle Stewart Posted onApril 8, 2018September 15, 2021 7 Comments
Bonnet Creek, a Disney Good Neighbor Hotel

Navigating the Orlando hotel scene can be a challenge, even when presented with a limited set of parameters. I had a chance to review the Hilton Orlando Bonnet Creek Resort on a recent Disney trip and was pleased with...

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Family Travel

Flying By The Seat Of Our Pants

Carly Stewart Posted onApril 8, 2018April 8, 2018 10 Comments
Walking the beach

The more points and miles we have and the more we travel, the finer we cut our trips. However, the trip we took this last week was booked in part while we were on it, leaving surprises at every...

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Air New Zealand

Air New Zealand Unveils New Flat Beds in Economy Class for Infants

Matthew Klint Posted onApril 7, 2018November 14, 2023 4 Comments
Air New Zealand New SkyCouch

Although it has been eight years since Air New Zealand launched its innovative SkyCouch product, a new variant will allow more undisturbed sleep for toddlers. The modified seats will include a dedicated infant harness and belt, allowing little ones to...

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Air ItalyAlitaliaANA

Alitalia, ANA Form Strategic Partnership

Matthew Klint Posted onApril 7, 2018April 7, 2018 3 Comments
Alitalia ANA Partnership

Alitalia and ANA are linking up…further proof of the waning power of alliances. Until recently, Alitalia and ANA would have been viewed as strange bedfellows. Alitalia is a member of SkyTeam and ANA a member of Star Alliance. But...

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CopaNewsVenezuela

Venezuela Bans Copa Airlines

Matthew Klint Posted onApril 7, 2018November 14, 2023 2 Comments
a white airplane flying in the sky

In an escalating diplomatic spat between Venezuela and Panama, Venezuelan President Nicolas Maduro has banned Copa Airlines from flying to the Bolivarian Republic. Panamanian President Juan Carlos Varela shrugged over the news. Although word of the ban sent Copa stock tumbling...

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United Airlines

Perspective: Why More Dogs Die on United

Matthew Klint Posted onApril 6, 2018 4 Comments
Why United Airlines Kills Dogs

We know that more dogs die United Airlines than any other U.S. airline. But there’s more to the story. United is pushing back. The stats are alarming. 506,994 animals flew on a U.S. airline last year. 24 died. 18 of...

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Airport LoungesSWISS

No Lounge? No Problem! A Creative Solution from SWISS

Matthew Klint Posted onApril 6, 2018November 14, 2023 10 Comments
SWISS Coffee to Fly Voucher

SWISS is currently remodeling its Business Class and Senator Schengen lounges near the A-Gates in Zurich. As a result, these lounges will be closed until at least July. But that’s actually a GOOD thing. In the interim, SWISS provides...

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Helvetic Airways

Fly the Fokker 100 While You Still Can!

Matthew Klint Posted onApril 6, 2018November 14, 2023 25 Comments
Fokker 100 Review

Although increasingly rare in the west, it is still possible to fly on a Fokker 100. It is now an aging aircraft, but I highly recommend it. I wrote about this aircraft before and even reviewed a brief flight...

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First ClassFrankfurt FRALounge ReviewsSWISSTrip Reports

Stunning: Pictures from the New SWISS First Class Lounge in Zurich

Matthew Klint Posted onApril 5, 2018November 14, 2023 6 Comments
SWISS First Class Lounge A Gates

Leave it to SWISS to create a sophisticated, beautiful new first class lounge now open in the A Gates (Schengen) area of Zurich Airport. Like the E-Gates First Class Lounge, the bar design resembles a plane fuselage–made of beautiful...

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Lounge ReviewsLufthansa

New Lufthansa First Class Lounge in Munich is Excellent

Matthew Klint Posted onApril 5, 2018November 14, 2023 6 Comments
Lufthansa First Class Lounge Munich

The recently-opened Lufthansa First Class Lounge in Munich’s Satellite Terminal 2 is top-notch. It’s not that the design style is different than the old one. Rather, it is a testament to Lufthansa’s enduring quality as a top-tier carrier. >...

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LufthansaSwitzerland

I’m Delayed In Zurich…But Why?

Matthew Klint Posted onApril 5, 2018November 14, 2023 9 Comments
signs on a wall in a building

So much for reaching Rome on time… Last night, my flight from Zurich to Frankfurt posted creeping delays, 15 minutes at a time. The flight ended up departing 90 minutes late. With only a 55-minute connection in Frankfurt, it...

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British AirwaysLaw In TravelTips

Scam “British Airways” Agent Defrauds My Client

Matthew Klint Posted onApril 4, 2018November 14, 2023 19 Comments
British Airways Seat Assignment Scam

A cautionary tale: be careful when you search Google for an airline’s telephone number. One of my Award Expert clients just got ripped off, big time. We had booked a trip for her in American Airlines + British Airways...

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A380Los Angeles LAXLufthansa

Lufthansa First Class Never Disappoints

Matthew Klint Posted onApril 4, 2018November 14, 2023 10 Comments
Lufthansa First Class A380 Munich

Lufthansa First Class never disappoints. Never. Yesterday I flew from Los Angeles to Munich, a route now served by the A380. There wasn’t really anything new and different (though Wi-Fi is now free). And that’s the point. I’ve never...

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Los Angeles LAX

How I Almost Missed My Flight (Again…)

Matthew Klint Posted onApril 4, 2018November 14, 2023 15 Comments
a wallet with money and credit cards

Yesterday afternoon, I almost missed my flight to Munich despite arriving at the airport two hours before departure. It’s a long story, perhaps too much information, but bear with me. Yesterday I was driving to lunch with my business...

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Meal of the WeekUnited Airlines

Express Dining on United Airlines

Matthew Klint Posted onApril 3, 2018November 14, 2023 3 Comments
United Airlines Express Dining

United offers express dining on long-haul flights in Polaris class for those who wish to dine quickly and maximize sleep. That’s the subject of this week’s Meal of the Week. I took advantage of it on a trip last...

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