My trip from Philadelphia to Los Angeles via Chicago on United this week demonstrates how limited meal service windows can leave passengers very hungry, even in first class. I needed a late flight out of Philadelphia because I had...
How Airlines Make In-Flight Food Tasty
Fly United this month and you can order a smoked beef and pork sausage link smothered in BBQ sauce and served on a pretzel roll. But its journey from kitchen to airplane demonstrates how difficult it is to offer...
Yes, You Should Drink Airline Coffee…
A cute article in Forbes pokes fun at the hysteria over airline coffee. I concur in full. Is airline coffee better than it has ever been? Will McGough says YES and makes a good case for it: To me,...
A Fishy Meal On Lufthansa
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Have you...
British Airways CEO Proud That He Eliminated Free Food And Drink
British Airways’ CEO Alex Cruz has no regret over cutting free food and drink from economy class on shorthaul flights. None at all. In an interview earlier this week, he claimed that negative passenger reaction “didn’t surprise me at...
Details On The New Breakfast Coming To American Airlines
American Airlines will “enhance” onboard meal service in several areas next month, but breakfast in economy class will actually improve. Citing an internal memo, View from the Wing reported several negative changes to AA catering set to kick in soon....
SWISS Will Offer Cheese Fondue, Other Gourmet Treats In Economy Class
SWISS has switched to a buy-on-board concept for short and mid-haul economy class flights out of Geneva (with the exception of Zurich). And while the loss of free sandwiches is to be mourned, the a la carte menu is...
Succulent Rack Of Lamb In United First Class
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. As a...
Airline Serves Raw Chicken, But I Blame Passenger For “Starving”
We can draw an important lesson from a story of raw chicken served on a commercial flight. The UK Sun tells the story like this. 26-year-old Jamie Farrar ordered chicken satay on his flight from Bali to Kuala Lumpur on...
United Undoes First Class Meal Service Cutbacks
A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
My First Business Class Meal on Lufthansa
This week’s Meal of the Week installment takes us back nearly 12 years to my first trip to Europe and first longhaul flight on Lufthansa. I was only a United Premier Gold at the time, but a friend had...
Is Compensation Due When a FA Fails to Wake You Up to Eat?
Is compensation due when a FA fails to wake you up to eat, as requested? As my Qatar Airways flight was entering final descent yesterday, one passenger was giving a FA a piece of her mind. She was livid...
