Yesterday I wrote about Delta’s response to my lounge denial incident at LAX. Now SkyTeam has weighed in. I received an email from Michael Schutzbank, Director of Customer Loyalty at SkyTeam. His email stated: Matthew, On behalf of SkyTeam...
The BEST Airport Lounge Breakfast I’ve Ever Had…
I am careful to throw around the “best” adjective, but I cannot think of a better lounge breakfast than I had at the Delta Sky Club at LAX earlier this week. If you know me, you know I love...
Delta Denies Me Sky Club Access On International Business Class Ticket
Maybe I’m missing the obvious, but I don’t think Delta should have denied me access to the Sky Club in Terminal 2 at LAX earlier this week. I was flying Aeromexico Business Class from Los Angeles to Mexico City...
A Real Review Of New Priority Pass Restaurant At LAX
Last time I tried to eat at Barney’s Beanery, the new Priority Restaurant in Terminal 2 at Los Angeles International Airport (LAX), the cook had gone home early. That should been a sign onto me to stay away… I...
Review: Emirates Lounge Los Angeles (LAX)
While not as fancy as other top-tier first class lounges, the Emirates Lounge at LAX offers a truly exceptional buffet and plenty of room to spread out prior to your trip to Dubai. The lounge is only open between...
United Affirms Commitment to LAX Hub
Earlier today I wrote about United ending its nonstop service between Los Angeles and Singapore. Does this move signal the Los Angeles hub is in danger? Los Angeles is such a tough market. American and Delta also maintain hubs...
United Doubles Singapore Service from SFO, Cuts LAX-SIN Flight
United Airlines is ending nonstop service between Los Angeles and Singapore just a year after it begin, but adding a second daily nonstop between San Francisco and Singapore. I’m going to come right out and play armchair CEO here....
Why I’m Excited About the New LAX American Express Lounge
American Express officially announced today it will open a lounge at LAX in 2019. We’ve known about this lounge for several months thanks to various leaks from LAX board meetings, but the official announcement comes with exciting details. First,...
My Disappointing Review of New Priority Pass LAX Restaurant
Earlier today I wrote about Barney’s Beanery, the new Priority Pass restaurant in Terminal 2 at LAX. Last night, I had a chance to try it after landing from New York. I’ll sum up my experience in one word:...
New Priority Pass Restaurant at LAX + How to Access
The latest addition to the Priority Pass restaurant portfolio is at Los Angeles International Airport. Cardmembers now have access to Barney’s Beanery in LAX’s Terminal 2. Members will be entitled to $28 credit, per-person. Credit can be used toward any food and...
Pictures: Delta’s $1.86BN Investment at LAX
Delta is investing nearly $2BN to modernize Terminals 2 and 3 at LAX. Yesterday, the project moved one step closer to completion. I’ve written about Delta’s investment at LAX before, but yesterday Delta CEO Ed Bastian, Los Angeles Mayor Eric...
Wow! United Private Suite at LAX Offers VIP Ground Services
United Airlines and The Private Suite have announced a new relationship that will allow select United business class customers access to a private VIP Terminal at Los Angeles International Airport (LAX). Customers who purchase access will enjoy private and...
Will “People Mover” Fundamentally Change LAX?
The Los Angeles City Council has unanimously approved a people mover at Los Angeles International Airport (LAX). Will this project fundamentally transform LAX? Is it worth the nearly $5BN price tag? At the outset, let me say that I’m...
Lufthansa A380 Returns to Frankfurt on LAX Route in October
Recently, I wrote about Lufthansa’s A380 shuffle at LAX. The carrier has swapped aircraft, sending the A380 to Munich to A340 to Frankfurt. With the winter schedule now filed, Frankfurt will reclaim the A380 in late October. Lufthansa not...
Pilot Stranded Miles Away from Airport by Angry Lyft Driver
It happens often, but it is not always captured on video. An airline pilot was ditched in a grocery store parking lot seven miles from Los Angeles International Airport. Why? His Lyft driver had no desire to travel to...
The Perfect Post-Trip Meal
It became almost cliché among the “mileage run generation” (may that era rest in peace), but even several years later there is nothing like an In-N-Out burger at LAX after a trip. When I arrived back home last Thursday,...
AA’s Interesting New Route to Buenos Aires
American Airlines will add service from Los Angeles to Buenos Aires beginning in December on its Boeing 787-9 aircraft. As an Angeleno, I’m satisfecho by the news. The closest airport offering nonstop service to Buenos Aires is Dallas (1,235 miles) with...
The Most Incredible Uber Driver. Ever.
I’m finally on the road again…and had to get from my office to LAX earlier this morning. That’s typically a one hour drive in morning rush hour. Small problem: I cut things too close and found myself 40 minutes...
American’s Business Extra Awards Suddenly Worthwhile Again?
American Airlines Business Extra corporate booking incentive program became less valuable over the last few years as award availability has dried up on the world’s largest carrier. Has a shift in availability returned Business Extra to relevancy? If you...
Lufthansa Boards A380 in 20 Minutes with Biometric Boarding
The future of travel: approach the gate, scan your face, board the aircraft. This is not some dystopian world or sci-fi movie. This is how Lufthansa is now boarding flights at Los Angeles International Airport. Lufthansa has rolled out...
