I’ve taken many trips in United Polaris but my family hasn’t had the chance until now. Here’s what they thought of United’s business class experience. If you are considering booking travel or signing up for a new credit card please click...
Review: United Polaris 777-200 Washington – Paris
I was able to try United’s Polaris business class service from Washington Dulles to Paris (777-200) and had a mixed experience. If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If...
Review: United Polaris Lounge Restaurant – Washington Dulles
United’s Polaris Lounge at Washington Dulles International Airport is newly opened and impressive, but it’s their restaurant “IAD” that helps truly distinguish United’s business class product from the competition. If you are considering booking travel or signing up for a new...
Review: United Airlines 767-300ER Business Class
I recently flew from Los Angeles (LAX) and New York (JFK) and back onboard United’s recently-retrofitted “High-J” Boeing 767-300, featuring a whopping 46 business class seats onboard. This review covers both legs of the journey. United Airlines 767-300 Business...
One Last Jaunt Across The Pond In United’s “Old” Business Class
United Airlines is (finally) rather quickly retrofitting its 777-200 longhaul fleet to add new Polaris business class seats. But there are still “old” aircraft floating around and I very much enjoy them. I wrote about this older seating configuration...
First Impressions Of United 787-10 Dreamliner Polaris Class
I recently had the chance to finally fly United’s 787-10 Dreamliner. Here’s my initial thoughts about this brand new aircraft. I was flying from Newark to Los Angeles and after a long economy class flight (due to strong headwinds)...
United Restores Two Polaris Cutbacks
United is restoring two cutbacks in Polaris Business Class on late-evening flights from Washington Dulles to Europe while extending its mandatory express dining trial another month. Last month I wrote about a one-month trial program at Washington Dulles on...
Menu Descriptions On United Are Now More Detailed (And Why It Matters)
Earlier this week I flew to London on United Airlines in Polaris (business) class. I noticed a small but meaningful change in the dining menu. Each course now has a more detailed description. I appreciate knowing, for example, what...
United Actually Is Reducing Meal Service In Polaris During April “Trial”
An update on the mandatory business class express dining on late-evening flights from Washington Dulles. As it turns out, some items have been cut from the menu. Last week I wrote about United’s trial of express meal service for each...
United Listening To Customers, Your Move American
United recently announced a number of fleet changes that will be welcome news to elites at the 1K and Global Services level, clearly listening to customer feedback. Will American follow suit? If you are considering booking travel or signing up for a...
United Polaris Dining: The Sad New State Of Affairs
Just how important is meal presentation in offering a premium business class product? United Airlines is betting that it simply doesn’t matter. At least that’s the only explanation I can come up with for its choice to begin pre-plating...
When Will United’s LAX Polaris Lounge Open?
United’s Polaris Lounge at LAX has still not opened…but it won’t be long. United’s Polaris Lounge at LAX has been delayed by more than a year. Set to open late in 2017, it has yet to open. In fact,...
Flying United’s Retrofitted 777-200 In Polaris Business Class
Over the weekend I had the chance to fly United’s recently renovated 777-200 featuring new Polaris business class seats. This is the same aircraft that featured United’s new premium economy seating. I used a Global Premier Upgrade to confirm...
Review: United Polaris 777-300ER San Francisco to Hong Kong
As a lifelong American Airlines customer and frequent Cathay Pacific flyer, United had a long way to go to impress me with their Polaris business class product. They did. Here is another leg in my status run to Hong...
Review: United Polaris Lounge – San Francisco
This year I split my loyalty somewhat between United and American Airlines along with a handful of discount carriers for direct flights. As a result, I needed to make a status run and chose Hong Kong as my destination....
Mileage Runs May Be Dead, Status Runs Still Alive
Mileage runs were the hallmark of travel enthusiasts who found more to gain from unnecessary trips than not taking them. Elite status runs have the same principle but different result, taking unnecessary trips to retain or “level up” your...
Mystery Surrounding New Boeing 787-9 Order from United Airlines
United Airlines announced it will purchase 29 new aircraft, including 25 Embraer E-175 and four Boeing 787-9 Dreamliners. But there is mystery surrounding the 787-9 order. First, the Embraer E-175s are among the most spacious and comfortable regional jets. These aircraft...
Dining and Bar Menus at United Polaris Houston (IAH) Lounge
The new United Airlines Polaris Lounge at Houston (IAH) offers a great mix of a la carte dining options and adult beverages. I’ve consolidated both menus into this post. First, note that all food and drink are complimentary. Tipping...
United Really Doesn’t Want You to Steal Onboard Bedding!
Theft of Saks Fifth Avenue bedding continues to be a problem on United Airlines. So much so that United has redesigned its business class menus to warn against theft. Nicely, of course. Like warning labels on tobacco products, onboard...
A “Real” Review of the United Polaris Lounge in SFO
My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening. I dismissed those concerns due to the enormous size of...