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Home  >  Flight Reviews • United Airlines  >  Review: United Airlines 787-9 Business Class Newark To Cape Town
Flight ReviewsUnited Airlines

Review: United Airlines 787-9 Business Class Newark To Cape Town

Matthew Klint Posted onDecember 2, 2020 13 Comments

This is a review of my March 2020 trip from Newark to Cape Town onboard a United 787-9 in business class. The trip seems so far in the past, but is a reminder of how much the world has changed since spring. That said, this will not be a conventional Live and Let’s Fly review thanks to my seatmate onboard.

United Airlines Cape Town Business Class Review

After finishing my conference in Washington, DC,  I headed to Washington National Airport for the quick up to Newark Liberty International. My flight was delayed by about an hour, but I had left a three-hour buffer so I was not worried.

We landed in Terminal A in Newark, which required a shuttle ride to Terminal C, where my connection would depart from.

I had a late lunch in the Polaris Lounge where I ran into a very special flyer…the subject of a separate post tomorrow.

My 787-9 to Cape Town out the window

I’m still impressed by what United has managed to accomplish with its Polaris Lounges. I hope that when they re-open, catering will not be significantly scaled back. Sadly, my guess is that we will not see them re-opened until next summer.

I’ve reviewed the United 787-9 in business class more than any other product on this blog. As such, I’m not going to talk about the seat, beyond mentioning the 2-2-2 configuration is being retrofitted into a 1-2-1 configuration with new Polaris seating, but I have no trouble sleeping with either seat. The bedding from Saks Fifth Avenue helps. For more details on the seat, read this review.

Anyway, let’s talk about my seatmate. Never in my life have I had such an extended multi-hour conversation with such a fascinating character. The guy was headed to Cape Town to take part in a Balut tournament (a dice game of some kind). A now-retired businessman, he apparently travels around the world with his buddies and plays Balut.

We talked politics, we speculated about the pandemic (those were the days…), we talked about law, religion, and life in general. He told me about everything…his failures, his triumph, his affairs….

But I actually enjoyed the conversation. It certainly came at the expense of sleep and my ability to get ahead on my blog ahead of my arrival in Cape Town, but it was one of the most interesting seatmates I have ever flown with.

Wi-Fi onboard was cheaper for the entire 12-hour flight than it is a for a one hour on many domestic flights…it was nice to stay connected and the signal remained, even over the Southern Atlantic.

Menus were waiting at each seat:

Dinner was served about an hour after takeoff. Knowing that I was going to order fish, I enjoyed my warmed mixed nuts with a glass of white wine.

Dinner began with a stuffed grape leaf appetizer and a salad with mandarin oranges, grapes, strawberry, and feta. Both were very good and I enjoyed a pretzel roll and rosemary bread with it.

For my main course, I chose seared turbot with rice and stir-fried vegetables. The tomato caper sauce gave it a nice flavor and the dish was lighter than it looked.

I concluded the meal with some cheese (United’s usual boring variety…).

And the conversation continued…

At some point I managed to fall asleep and awoke with about three hours left in the flight. My seatmate was finally sleeping (in the non-reclined position). He knocked out a half dozen drinks in short order, but did not show any signs of being tipsy.

United’s typical pre-arrival meal on a transatlantic flight is breakfast, but the flight arrived into Cape Town in the late afternoon. Consequently, a choice between breakfast or lunch was offered.

Per the urging of a particularly friendly flight attendant, I started with spinach and kale eggs whites (with potatoes and sausage) then moved to four cheese ravioli.

Both were tasty, though the highlight of the meal was a strong cup of coffee and warm cinnamon roll then flying over Table Mountain.

Even though this was March 2020, the arrival in Cape Town really dates this report…check out the pair of British Airways Boeing 747s. May they rest in peace…

Finally, a pair of very friendly flight attendants served my side of the cabin. One struck up a conversation…and confessed to being a reader of Live and Let’s Fly. It’s always nice to meet readers!

CONCLUSION

Good flight. Interesting seatmate. Tasty food…but this flight was much more about the destination than the flight itself. I was greatly looking forward to my return to South Africa. United’s nonstop service (versus connecting in Europe) made the journey incredibly easier. Just this week United announced that Cape Town service would be suspended this year due to the pandemic (new service to Johannesburg is still planned for March 2021). Hopefully this route will return next winter.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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13 Comments

  1. Max Reply
    December 2, 2020 at 2:05 pm

    The pre arrival meal on late arriving red eyes is always interesting. On a flight (in economy) from Sfo to Tel Aviv a few years ago that arrived at 10 pm, the choice of entree was chicken (a very nice tikka masala that I haven’t seen since) or pasta, but the sides were fruit and yoghurt — as if it were breakfast.

    • Matthew Klint Reply
      December 3, 2020 at 1:24 am

      I miss the rack of lamb that used to be on the US – Tel Aviv flights.

  2. UA-NYC Reply
    December 2, 2020 at 2:50 pm

    Newark AC – worst connecting experience in America? Some complain about the Eagle’s Nest in LAX, but at least you don’t have to go up and down stairs.

    • Matthew Klint Reply
      December 2, 2020 at 2:55 pm

      Yep.

    • S Reply
      December 3, 2020 at 11:36 pm

      Easily. It’s absolutely atrocious. The A terminals at EWR are an absolute dump on top of that.

  3. John F Reply
    December 2, 2020 at 6:42 pm

    Looking at booking a flight for mid-next year (EWR-BOM). In your opinion, where does Polaris stack up against Lufthansa or Air France? Not sure if the stopover is worth it…

    • Matthew Klint Reply
      December 2, 2020 at 6:49 pm

      I’d take UA in a heartbeat over connecting in Europe on AF or LH. Soft product is not as good even in the best of times, but service is often better on UA and I love the longer flight with no layover.

  4. Dan Reply
    December 2, 2020 at 8:13 pm

    Lounge guest…would that be someone with a United plane named after him, perhaps?

    • Matthew Klint Reply
      December 3, 2020 at 1:23 am

      *Bingo*

      • Dan Reply
        December 3, 2020 at 8:59 am

        What do I win?

  5. Richard Nussbaum Reply
    December 3, 2020 at 12:56 pm

    Loved the quality of the inflight food photography, especially the lighting. What camera and lighting equipment did you use?

    • Matthew Klint Reply
      December 3, 2020 at 1:24 pm

      Just an iPhone 11 XS Max. No flash. Overhead light was on for some meal pictures.

  6. Barry Reply
    October 11, 2022 at 7:10 pm

    I actually prefer the seats on the 2-2-2 planes. The arm rests fully depress giving more space for us stomach & side sleepers. The 1-2-1 arm rests drop as well, but not as much room since the seats are enclosed. No real complaints with the new Polaris seats as they are better than many other B-class seats. Agree, bedding is great & AV is really good.

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