There’s a lot of uncertainty, bad news and fear right now. This week I was thinking about our last trip to Italy and how much we loved it and wanted to share some of our experience. If you haven’t...
What Does Airline Meal Service Look Like During COVID-19 Crisis?
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. U.S. airlines...
How To Request An American Express Centurion (Black) Card
Last autumn, I wrote extensively about why I was considering an American Express Centurion (Black) card. While I ultimately opted against the card, it’s now easier than ever to request one. I chose not to get the card for...
Air France Sends Me A Note…
Yesterday afternoon, an unexpected email popped up from Air France in my inbox. Actually, it came from KLM, Air France’s Dutch partner, and was signed Airfrance (sic), not Air France. Anyway, here’s the letter: Dear Customer, Due to a...
Americans Trapped In Moscow Airport After Aeroflot Flight Ordered Back To Gate
After abruptly and unexpectedly suspending international air traffic yesterday, hundreds of Americans and thousands of others find themselves trapped in Russia. One asthma-stricken man remains stuck without a visa in Moscow Airport almost out of medication. Yesterday, April 3,...
We All Need A Laugh…How About Some Travel Humor?
It has been a tough week filled with one bad news story after another. With so many serious issues to contend with, I hope this posts serves as welcome diversion, even if only for a few minutes. Whenever I...
United Airlines’ Strategic Fleet Retirement Plan
Earlier I wrote about the revenue challenges United is facing during this time. That was not the only issue discussed during yesterday’s virtual “town hall” meeting with employees. United has also identified which aircraft it will retire and in...
Germany Backs Lufthansa Effort To Stop Issuing Refunds
The German government has endorsed Lufthansa’s argument that it cannot survive if it must issue refunds for cancelled tickets. Just last week the European Commission re-affirmed regulation that mandates airlines to promptly refund tickets for flight cancellations. Lufthansa, among...
United Suspends Service To Four Hawaiian Cities
With airplanes running virtually empty, United will further reduce domestic flights and axe service to four stations in Hawaii. Between April 8 and May 3rd, United will suspend service between the U.S. mainland and: Hilo (ITO) Kona (KOA) Lihue...
Wow: United Airlines Loses $100MN In Revenue Per DAY
Speaking to employees in a town hall-style meeting, United’s two leaders presented sobering numbers and warned that recovery may be much slower than originally hoped for. Incoming CEO Scott Kirby and Outgoing CEO Oscar Munoz virtually sat down with...
Review: Air France Lounge Houston (IAH)
I stopped by the Air France Lounge during my last connection in Houston. While not a bad place for a quick snack, the Priority Pass lounge felt a bit like a dungeon. The lounge is located in the far...
Air France Downgrades Me From First Class To Business Class…
It goes without saying that there are far more important issues going on today than my Air France ticket. Still, consider this a diversion. As feared, Air France has re-issued my A380 and 777-300 tickets, knocking me out of...
