While the ground experience in Istanbul left much to be desired, Air Serbia more than made up for it with an incredible crew and impeccable service on the short journey to Belgrade.
A Special Thanks To Two Special Air Serbia Flight Attendants
Onboard our Airbus A319, we were greeted by Aida, then Jelena. These two ladies would work the business class cabin on our flight and could not have been kinder or more attentive.
First, we were asked if we needed help stowing our carry-on items, a very nice gesture considering I was a head taller than either flight attendant and easily managed it myself.
There would be only four people in business class on our flight, yet Aida fiercely guarded the overhead bin space, standing in the aisle to stop economy class passengers from dumping their bags in business class on their way back to their seat (as so many tired to do).
That was quite instrumental as a mother traveling with her young son boarded at the last moment with several carry-on bags including a stroller that took up an entire overhead bin.
Prior to takeoff, Aida welcomed us onboard by name, thanked us profusely for flying Air Serbia, and told us that she would take very good care of us for the short flight to Belgrade.
At 492 miles, flight time was just over an hour, yet menus were handed out and a choice of two meals was offered plus an extensive list of beverages.
Instead of just saying “fish or beef” Aida took the time to explain the dishes in detail, suggest wine pairings, and tell us that since business class was lightly filled, we could try both entrees if we preferred.
She offered us blankets and pillows proactively and never sat down during the flight. Her colleague Jelena prepared and served the meals and was also extremely attentive in checking on us.
Without being obtrusive, our meal trays did not sit longer than a few seconds on our tray tables once we had finished lunch: the attention to detail was outstanding and we were always addressed by name.
Even as we began our descent into Belgrade, we were asked if we wanted anything else to drink.
What an outstanding crew!
A shout out to the pilot as well, who saw me taking pictures and instead of accusing me of being a terrorist, beamed with pride when I told him that I was excited to fly Air Serbia. He was ecstatic that I was flying Air Serbia to New York the following day.
Aida and Jelena offered more service on a 492-mile flight than I routinely receive on flights 5-6X as long. But it wasn’t just working with the material provided them, but an attitude of service and care that so clearly shined through. Flying Air Serbia was truly a pleasure.
Thank you Aida and Jelena!