I’m at the brand new Park Hyatt in Bangkok this weekend and all I can say is WOW. Hyatt really outdid itself with this property and it isn’t even finished yet. The attention to detail is simply amazing. I’m a...
Update: I’ve Made it to Bangkok
Hello from Bangkok. My showdown with Ethiopian Airlines is one step closer. I arrived in the middle of the night after a fairly unorthodox routing. I flew United from Burbank to San Francisco to Hangzhou, one of United’s newer...
Leak: “United Coast” to Replace p.s. Premium Service
No Mas Coach reports that United Airlines will rebrand its p.s. (premium service) transcon flights as “United Coast”, adding Boston to San Francisco to the premium market. United Coast will include the existing p.s. service between Newark and Los...
United Airlines Pays $70MN for Naming Rights to Los Angeles Memorial Coliseum
More an LA-local story, but it piqued my interest nonetheless. United Airlines has purchased naming rights from USC for the Los Angeles Memorial Coliseum. The Memorial Coliseum is 94-year old LA landmark and home to USC football games. It was constructed...
Ethiopian Airlines Showdown: I’m Flying to Bangkok
I went back and forth in my mind all week about whether to take a planned trip to Bangkok this weekend. It is increasingly unlikely that Ethiopian will honor my business class ticket. But I’m going anyway! I have an...
Review: Qantas 747-400 Business Class from Hong Kong to Sydney
My first flight in Qantas business class was a great one: the overnight journey from Hong Kong to Sydney was comfortable. Although I still prefer Cathay Pacific, Qantas offers a solid product in business class. Just to note, this...
Final Denial from Ethiopian Airlines (RE: Cheap Business Class Fare)
Ethiopian Airlines’ latest reply to my appeal to honor a $763 r/t business class ticket from Bangkok to Toronto is another attempt to stonewall. This whole exercise is becoming more for sport rather than seriousness. I’m about to pull the...
Self-Righteous Soldier is at Fault, Not United
Today’s outrage: a solider back from a 21-month tour of duty in Afghanistan was forced to pay $200 to transport his kevlar armor on a 2hr United Airlines domestic flight. United was right to charge him $200 for exceeding his...
Why We Won’t See a European Laptop Ban
I haven’t addressed the rumors of a laptop ban on all flights out of the European Union, but now I will: I knew it would not happen. Sure, easy for me to say it now that EU and United...
The King of Holland is a KLM Pilot
As I mentioned in my KLM 787-9 World Business Class trip report from San Francisco to Amsterdam, KLM struck me as a very egalitarian airline. Now I know it is true. The King of Holland is also a KLM...
This is Why I Love Aeroflot
Aeroflot is one of the most underrated airlines in the world. From “real” business class seats on flights within Europe to warm service to a modern fleet, the carrier is nothing like its Soviet footprint. Oh, and the food is...
Review: Cathay Pacific “The Wing” First Class Lounge HKG
Cathay Pacific has a handful of great lounges in Hong Kong for first class passengers. While these lounges do not rival the world’s greatest airport lounges, they are still high-quality and worth a visit. I visited “The Wing” first class lounge...
Is Electronics Ban an Attempt by Israel to Undermine Gulf Carriers?
I’m just going to come out and say I put little very little stock in this Al-Jazeera news piece (for reasons I will defend), but the innuendo is too enticing not to explore. The New York Times reports that...
Flight Attendants Sue For Right to Pump Breast Milk on Job
Two Frontier Airlines flight attendants are suing their employer for forbidding them to pump breast milk while working on flights. Stacy Rewitzer of Denver and Jo Roby of Boise, Idaho claim they were forced to either stop breastfeeding or take...
Review: Cathay Pacific 777 First Class London to Hong Kong
I stepped onto my Cathay Pacific flight from London to Hong Kong with extremely high expectations. After all, this carrier has offered one of the most consistent and well-regarded first class products for years. I’m happy to report my expectations...
Don’t Forget to Ask For These Items When Flying United Polaris
United Polaris (business class) has many great amenities, but some you have to ask for. An Award Expert client just returned from a trip on the new 777-300ER from HKG-SFO and raved about how much she enjoyed the experience....
Two Secret Ways to Get to Australia Using Your AA Miles
Getting to Australia using American Airlines miles is no easy task. But two relatively obscure partners increase your odds of finding a way there for a reasonable price. When searching for award space using your AA miles you must look beyond...
Passenger Spills Tea on Herself, Sues Airline, Wins
A 27-year-old Irish woman spilled hot tea on herself on a Ryanair flight from Prague to Dublin last summer. Then she sued the budget carrier…and won. Grainne Dunworth claimed that the FA who served her failed to properly secure the lid and...
Amazing New Star Alliance Ad Campaign
Star Alliance celebrates its 20th Anniversary this year and has unleashed a phenomenal ad campaign to begin the celebration. Rather than try to describe the videos, you can watch them here: The message: we’ve got your back. Part of the...
Did JetBlue Really Kick Family Off Over Birthday Cake?
Today’s trending airline customer service horror story centers around a family of four who was kicked off a JetBlue flight from New York to Las Vegas. The culprit? Apparently a birthday cake. We have two very different narratives of the...
