A first class Lufthansa award ticket between North America and Europe is only 50,000 Asiana Club miles, an excellent value. But be warned, booking is not a straightforward process. Asiana Club is a Starwood Preferred Guest transfer partner, meaning...
Great Hotel Concept: Hospitality Suite
What happens when you check-in and your hotel room isn’t ready or you check-out but are not ready to leave the hotel? The Kahala in Honolulu provides a great solution: a hospitality suite. I wrote about my recent stay...
American Airlines May Soon Find Itself Locked Out of Venezuela
Last month, American Airlines announced increased service to Caracas, Venezuela. While other U.S. and European carriers have abandoned air service to the beleaguered nation, AA has steadfastly remained. But that could soon change. American flies twice daily to Caracas...
My Conversation with Oscar Munoz at SFO
United CEO Oscar Munoz was on hand for a United Polaris Lounge media event last week in San Francisco. Unlike my last encounter, I asked him a couple questions this time. There were about 30 members of the media...
Tacos and Other Exciting Items on Latest United BOB Menu
Fancy a taco or barbecue chicken sandwich on your next flight? United’s latest buy-on-board menu includes a duo of comfort food favorites. Starting in May (that’s tomorrow), United’s latest buy-on-board menu will include egg and chicken chorizo (as if...
Passenger Who Survived Fatal Flight is Now Suing Southwest
One passenger onboard Southwest Airlines Flight 1380 has wasted no time in suing the airline. Lilia Chavez was was sitting three rows behind the smashed window. Per NPR: The lawsuit alleges that the traumatic events of Flight 1380 left...
Live and Let’s Fly Weekend Digest: April 29, 2018
Greetings from the fairly remote Las Padres National Forrest about 90 minutes north of Los Angeles. It was special weekend for me: my brother is getting married next week and this weekend was his bachelor party. Heidi, don’t worry…it...
Impressive: How Southwest Sprang Into Action After Disaster Struck
How does an airline deal with a disaster? In the case of Southwest Airlines, impressively well. Scott McCartney, author of the Middle Seat column in the Wall Street Journal, shares the amazing story of how Southwest swiftly dealt with...
Dining and Bar Menus at United Polaris SFO Lounge
The new United Airlines Polaris Lounge at SFO offers a great mix of a la carte dining options and adult beverages. I’ve consolidated all the menus in this post. First, note that all food and drink are complimentary. Tipping...
How You Can Have Your Face Plastered on a 737
It’s not as bad as it sounds: I’m not talking about an accident. Instead, I’m taking about a larger-than-life picture of your face gracing the fuselage of a 737. Kulula Airways, a South African budget airline affiliated with British...
AA Passenger Finds Dead Rat in Luggage, Told to Burn It
An AA passenger found a very unpleasant surprise in her delayed checked bag…a dead rat. Merry Cannon was happy to join her husband Leighton in Europe on a business trip. The couple lived in Arkansas with their two children...
Singapore Airlines Will Resume World’s Longest Flight by End of 2018
Singapore Airlines will resume nonstop service to New York by the end of 2018, reclaiming the title for world’s longest flight. Singapore Airlines served Newark, NJ from 2004 to 2013 using an A340-500 configured exclusively with 100 business class...
New Cookies Onboard United Polaris Business Class
Chocolate is out, cookies are in. And not just any cookies, but delicious white chocolate cranberry cookies. When United first unrolled its Polaris business soft product, every longhaul flight began with a chocolate truffle in premium cabins. Currently United passes...
Should This Man Have Been Thrown Off My Flight?
What happens when you just cannot hold it, but defy FAs in using the lavatory? On my way back from Hawaii, the man across the aisle from me simply could not hold it. At least that’s what he said....
JetBlue Returns to Ontario, Expands at Burbank and Palm Springs
JetBlue is returning to Ontario International Airport and ramping up service at Burbank and Palm Springs. Ontario JetBlue left Ontario in 2008 and is retuning precisely 10 years later. The new route will begin on September 05, 2018 and...
My Pictures from the New SFO United Polaris Lounge
Earlier today I had the chance to check out the beautiful new Polaris Lounge at San Francisco. While I’ll save my full review for tomorrow, I want to post a handful of pictures I took of the stunning new...
Review: My Final Trip in Virgin America First Class
Today Virgin America ceases to exist. The Richard Branson-inspired carrier has merged with Alaska Airlines and will be filed away in the history books like Continental, Northwest, and US Airways before it. Here’s a review of my final trip...
Passenger with Multiple Sclerosis Says Delta Tied Her to Wheelchair
A passenger who suffers from multiple sclerosis has accused Delta of lacking compassion and accommodation after she was tied to a wheelchair in Amsterdam with a “used” blanket. Look at this picture that Maria Saliagas’s son posted to his...
JetBlue Considers Los Angeles Expansion
JetBlue is looking beyond Long Beach and Los Angeles, hinting that it will expand services at another Los Angeles-area airport. Currently, JetBlue offers transcontinental service from Los Angeles to five cities and has a larger network out of Long...
Would You Take a Quadruple Upgrade in Exchange for Early Checkout?
The title says it all, but let me lay out the context. I booked our stay at The Kahala last week using the American Express Fine Hotels & Resorts program. Among the AMEX FHR benefits at the Kahala are:...
