• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Home  >  aeroplan • Air Canada • Award Bookings • Law In Travel • SWISS  >  Aeroplan Plan of Attack: DOT First, Lawsuit Later
aeroplanAir CanadaAward BookingsLaw In TravelSWISS

Aeroplan Plan of Attack: DOT First, Lawsuit Later

Matthew Klint Posted onDecember 7, 2017December 7, 2017 48 Comments

Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account. Nevertheless, I am planning a two-prong plan of attack in hopes of staving off litigation.


1. DOT Complaint

The U.S. Department of Transportation (DOT) receives consumer complaints against airlines and sellers of air transportation. Aeroplan is not an airline, but does sell air transportation.

The complaint process begins by filling out a form and attaching any relevant supporting documents. I entered my personal details, attached a copy of my tickets, and also submitted a brief written complaint.

Sample DOT Complaint

One Mile at a Time has also filed a complaint with the DOT. I’ve borrowed much of his verbiage with a few tweaks for my own complaint.

On November 30, 2017, I redeemed 140,000 Aeroplan miles for two Star Alliance first class award tickets from to Zurich to Los Angeles on SWISS, an Aeroplan partner airline. Tickets were issued by Air Canada. These tickets were for travel on [redacted] (e-ticket # [redacted]). This availability showed up on Aeroplan’s website, and it is not the first time I redeemed Aeroplan miles for Swiss first class. The tickets were issued quickly, my credit card was charged for the taxes/fees, miles were deducted from my account, and I was able to select seats for the SWISS flights.

It has now been one week since I booked, and my reservation shows as canceled on the SWISS website and intact on the Aeroplan website, though Aeroplan has issued a statement indicating that these flights won’t be honored. I haven’t directly been contacted by either company in this time, even though the decision has apparently been made not to honor these tickets.

This seems like a clear breach of contract given that I had a confirmed reservation that was booked at the regular/published mileage price, not to mention how long it has taken for the companies to communicate with affected passengers (I’m still waiting to be contacted).

With my trip only [weeks] away, your help is urgently requested in expeditiously resolving this matter.

From what I have heard, the DOT is already investigating this matter and has requested the assistance of both Air Canada (the issuing carrier) and SWISS (the cancelling carrier).

2. CTA Complaint – Not Possible

The Canadian Transportation Agency (CTA) proved very helpful in helping me in the past, but unfortunately is not an option this time around.

Although the agency specifically promises to help with “cancelled reservations”, it carves out an exception for independent loyalty programs.

Loyalty programs, such as Air Miles or Aeroplan, are run by independent corporations. We can only resolve complaints about loyalty programs that are owned by an airline.

3. The Compensation Fund for Customers of Travel Agent

Aeroplan is a Montreal-based company and thus is under the jurisdiction of the Province of Quebec. Quebec maintains an insurance fund available to protect consumers from companies who “cannot deliver the services you have purchased through that agency.”

The Compensation Fund for Customers of Travel Agents is a financial protection plan administered by the Office de la protection du consommateur. It is complementary to the protection provided by travel insurance.

You benefit from this protection when you purchase services through a travel agency that holds a licence from the Office.

I see no restrictions that say this fund is only available to residents of Quebec or Canadian citizens. On the contrary, this fund seems to protect all those who do business with Quebec-based companies. Aeroplan is one of them (verified by the link above).

The agency’s website provides a six-step process for filing a claim. I intend to file paperwork and see if Quebec is willing to help.

Lawsuit: Hopefully Not Necessary

I’ve tussled with SWISS before and prevailed. Same with Air Canada. But do not misunderstand my intentions in saying, “Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You.” Just because I will, does not mean I want to. Instead, I hope to resolve this amicably outside a court of law. That does not contradict my threat in any way, especially since my ticket has not been cancelled yet.

But I underscore once again that I will stand by my earlier promise if necessary. In fact, I’ve consulted with several attorneys, including a Canadian contract law expert who would be happy to aide me in litigation at no cost.

And while I’m sure the drama of a lawsuit would be both instructive and entertaining, my trip is in three weeks. I want resolution before then. Flying my family home nonstop in SWISS First remains the prize, not a court victory. But there may be no choice but to litigate.

For now, I’ll wait for the DOT to respond, wait for my call from Aeroplan, and proceed from there.

If Your Trip is Weeks Away

I cannot see myself reaching a compromise with Aeroplan, even if it was able to secure fuel-surcharge free Lufthansa first class award space for my family via Frankfurt or Munich. All I want is to fly my family home nonstop in first class…no connections.

Although there is not alternate award space open at this time, I do plan on securing a ticket home using another currency, either dollars or points from another program.

I don’t believe this case becomes moot after my trip date. Any resolution will seek restitution, in this case meaning a the ability to fly SWISS First Class from Zurich to Los Angeles, even if not on the original date.

If you’re not willing to pony up for a new ticket, work with Aeroplan on an alternate routing. But be cautious. I’ve heard from at least three readers that some Aeroplan agents are involuntarily canceling tickets and refunding the miles if no resolution can be reached during the phone call.  This will reduce your bargaining power so avoid this unless you really are willing to throw in the towel. Aeroplan has the power to purchase tickets and/or get partner carriers to open up saver award space. Thanks to readers, I now have several documented cases. Don’t let them off the hook.

CONCLUSION

I don’t underestimate the complexity of moving forward with this issue should Aeroplan not quickly find a way to reinstate the allegedly-cancelled reservation. All options are on the table and I will file a lawsuit, by principle, before rolling over and accepting defeat. But all I want is for my ticket to be honored. And yours too.

Previous Article Deconstructing Aeroplan’s Disingenuous Statement
Next Article Review: Hilton Addis Ababa

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • JetBlue spirit merger NEA

    JetBlue-Spirit Airlines Merger: DOJ Drags Feet On Suit

    March 5, 2023
  • United Airlines Polaris Lounge Chicago Review

    Review: United Polaris Lounge Chicago (ORD)

    February 21, 2023
  • CDG star alliance lounge buffet

    Review: Lufthansa Senator Lounge Paris Terminal 1 (CDG)

    December 25, 2022

48 Comments

  1. David Reply
    December 7, 2017 at 1:52 pm

    @Matthew- thank you for the consistent updates on this. (as an aside, I wish there was a way to get email updates from your site every time you post)

    If we call AP, and are not able to come to a resolution…and tell them to leave things as they are…but they involuntarily cancel it all, does that really lose our leverage moving forward? (I would tell them up front im recording the call on my end).

  2. Kacee Reply
    December 7, 2017 at 2:02 pm

    DOT doesn’t have jurisdiction to address a breach of contract. They have jurisdiction over unfair and deceptive business practices. The prohibition on post purchase price increases is based on that being an unfair or deceptive practice, not a breach of contract.

    • Matthew Reply
      December 7, 2017 at 3:06 pm

      @Kacee:

      My understanding is the DOT has far broader jurisdiction over the regulation of airlines than over fair or deceptive business practices. They could certainly choose not to get involved, but if they wanted to…this could fall under their broader consumer protection regulatory powers.

      https://www.transportation.gov/airconsumer

  3. Rob Reply
    December 7, 2017 at 2:20 pm

    I got the call from AP and they left a message saying they are just refunding my miles. I called into AP and they weren’t willing to do anything to help. Basically I would have to find space again. I told them that I could fly Air Canada but wasn’t willing to pay the surcharges and there was nothing they would do about it. Guess I’ll file a DOT complaint and see what comes of it.

    • MB Reply
      December 7, 2017 at 4:12 pm

      I called because I changed a reservation to Swiss and I still need to go. They never contacted me. My original flight had no award seats. Aeroplan bought me J tickets, refunded change fee and taxes and redeposited the difference of my Amex points. At least I’m whole.

      • Matthew Reply
        December 8, 2017 at 5:05 am

        @MB: Were these tickets they bought on Air Canada or back on the original SWISS? In a revenue-earning fare class?

        • MB Reply
          December 8, 2017 at 12:00 pm

          No, I had an Austrian J award previously booked that I called in and changed to Swiss F. After the fan was hit, I called them back and requested they put me back where I started. I’m back on the Austrian flight with 2 Business Flex, Z tickets, along with my change fee, Swiss taxes and extra Amex points being redeposited.

  4. Hugh Mann Reply
    December 7, 2017 at 2:58 pm

    DOT won’t help. I had an issue when I used miles for a ticket through Aeroplan but realized a name error only moments after. They refused to budge when I called and cited the 24 hour cancellation rule. They claimed to be outside of that rule since they are in Canada.

    I emailed a complaint to the DOT and after some back and forth emails, this was the final resolution:

    “It appears that your concerns are outside the jurisdiction of the Department of Transportation, as your ticket was purchased through a Credit Card mileage program using a self-ticketing mobile device.”

    Good luck!

    • Matthew Reply
      December 7, 2017 at 3:00 pm

      See answer to Kacee above.

    • Sexy_Kitten7 Reply
      December 7, 2017 at 10:47 pm

      Two issues

      1) That rule only applies to airlines, not OTAs.

      2) If your ticket doesn’t touch US soil, then there is no jurisdiction.

      I side with the DOT. Sorry.

      • Matthew Reply
        December 8, 2017 at 5:05 am

        @Sexy_Kitten7:

        DOT regulates OTAs and my ticket is ZRH-LAX, so it certainly touches US soil.

        What is there to be sorry about?

        • Sexy_Kitten7 Reply
          December 8, 2017 at 2:08 pm

          I wasn’t replying to you kiddo! I was talking to Hugh Mann. I’m sorry that Hugh is royally screwed!

          • Matthew
            December 8, 2017 at 2:23 pm

            Ah, thanks for the clarification.

  5. Gene Reply
    December 7, 2017 at 3:10 pm

    @ Matthew — If you weren’t getting revenue from blog posts, I would call this a waste of your time. It would be a waste of mine.

    • Matthew Reply
      December 8, 2017 at 5:06 am

      I hear you, but truly do want to fly the LX 777 in F and more importantly, treat my family to a nonstop flight home from Europe in first class after Christmas.

      • Gil Reply
        December 8, 2017 at 9:00 am

        ” … truly do *want* to fly the LX 777 in F and more importantly, *treat* my family to a nonstop flight home from Europe in first class after Christmas.”

        Then pay LX revenue F, you entitled middle class tw*t.

        • Deltahater Reply
          December 9, 2017 at 9:13 am

          So you are saying people who use miles are second class citizens compared to those who pay with OPM?

  6. Informer Reply
    December 7, 2017 at 4:12 pm

    I hope you get a kick in your a… at court.
    You did know that it is an error.
    Act like a man not a little toddler.

    • Matthew Reply
      December 7, 2017 at 4:20 pm

      This, by definition, is not an error. Selling a ticket at the quoted/normal/standard price…

      Keep digging. Keep standing up for airlines. I’m not going to.

      • Bctraveler Reply
        December 7, 2017 at 4:50 pm

        Aeroplan/AIMIA is Canadian… subject to Canadian laws (there are none) . A US government entity has less than zero authority in Canada… even less so now that a trade war has been initiated on many fronts.

        • Matthew Reply
          December 7, 2017 at 4:55 pm

          That is not correct. Any airline, loyalty program or company in general that does business in the USA can be subject to state/federal laws via long arm statutes. That is basic civil procedure.

          • Bctraveler
            December 7, 2017 at 7:04 pm

            Good luck with that logic. I agree you have been screwed.

        • paul Reply
          December 7, 2017 at 9:20 pm

          Bctraveler: Read the Lady in Gold. It is based on a true story. They were able to successfully sue a museum in Austria for possession of a painting because the museum sold books in US book stores. Aeroplane sells to the US market so they qualify for being sued in the US.

      • Eric Reply
        December 8, 2017 at 12:44 pm

        Except there is no quoted/normal/stated price for LX F awards – they are unavailable for redemption with Aeroplan, as clearly set forth on the Aeroplan award chart. It was worth a shot but didn’t pan out – move on.

    • Alan Brint Reply
      December 7, 2017 at 4:50 pm

      @Informer Right now I’m personally amazed at the comment that I just read. Any person who has been following Matthews blog for the past week would have zero trouble understanding the situation at hand, and would also have zero trouble understanding Matthews’ understanding of the situation. How can you possibly come out and make the comment that he “knew it was an error” when clearly, he knows that the opposite is true? He has said I cannot count how many times now that this was “not a mistake fare” and the more times I read it the more amazed I am at people who keep coming back and insulting Matthew over this very issue. I’m curious whats driving you so hard to insult him? If you have a good reason, I’d be curious to know. If not, then please just don’t hit the send button on these comments, because they’re just a waist of everyone’s time here, especially those who want to have a good discussion about something that he presents. I’d love to read an intelligent reason why Matthew is in the wrong, one that is backed up and not by someone who is just writing to insult.

      • Zoom Reply
        December 8, 2017 at 1:09 am

        @Alam Brint
        Thank you for a normal (not trolling) post!

        • Matthew Reply
          December 8, 2017 at 5:07 am

          @Alan Brint: I thank you as well.

  7. Marsh Reply
    December 7, 2017 at 5:09 pm

    Keep at it! I hope you prevail. We need to show the airlines that they just can’t cancel tickets. Hopefully this will lead to some regulations. I think airlines should only have 24 hour to cancel a ticket, just like a consumer. Otherwise they need to honor what was purchased. No other business gets away with this.

    The one thing though is I wouldn’t want to fly Swiss F anymore, even if they reinstate my ticket. After all this nonsense they have started, I don’t want to be a customer of theirs. If this is how they act, I can only imagine what flying them is like.

    I think after all the dust settles we should boycott Swiss and you should stop giving them press. Why fly or promote an airline like this?

    Best of luck Matt!

    • Alexis Reply
      December 8, 2017 at 1:40 am

      @Marsh, I think you are being harsh on SWISS. I’m not talking about award bookings here but as a company in whole…

      We, our firm, fly with SWISS daily!!! Not because we got contract with them or other special preferences.

      I’ve flown Swiss “only” 2x this week, Newark and London, and had zero issues whats or ever.

      We have no problems with ticketing, bookings, treatment at airports, inflight service etc. Also think, people working there are just that – people. Like you and me. Trying to work to meet their end needs, having also their little life issues. Like you and me…. So if I get a “grumpy” person at the airport or as a cabin crew, is it about Swiss, the person working OR even me…? Because really, observing some pax behaviours, sometimes I’m surprised they are allowed to fly at all (I mean paxes with “do you know who I am” attitude). And these are travellers in premium check in’s, lounges and so on.

      Not wanting to fly Swiss, having negative attitude towards them, boycotting them because you PRESUME things about them, is rather petty, methinks.

  8. JoeMart Reply
    December 7, 2017 at 5:35 pm

    Hope you have a better experience than this pal who flew AF SIN-CDG using miles and settled into his curtained off seat in F, only to be told the wine list wasn’t loaded by catering. Airlines have ways to take the welcome mat from under your feet to signal their real feelings about discounted pax.

  9. Evan Reply
    December 7, 2017 at 5:45 pm

    Lots of comments on here by people that seem to view miles as something other than currency. Substituting a good for the service (award bookings) might persuade people why the Swiss/Aeroplan logic is deeply flawwed:

    Home Depot has every right to decide not to sell Air Conditioners, but if they sell you an air conditioner and you leave the store with said air conditioner, Home Depot doesn’t have the right to call you back over a week later and take it back because they didnt like the price.

    Keep in mind that this is NOT a scenario where the “air conditioner” is out of stock and CANT be delivered. These flights will all still be flying and all will still have first class cabins. Swiss just wants to discriminate after the fact.

    • Zoom Reply
      December 8, 2017 at 3:26 am

      very good, simple and understandable comparison.

  10. Benji Reply
    December 7, 2017 at 8:51 pm

    I was sort of against you in the beginning but I’m coming around now. Let’s say you purchased a flight for 1000 dollars and 48 hours later found that same flight for 750 dollars somewhere else. They wouldn’t refund you. This is just the opposite. They sold it to you and now decided that they don’t want to sell it at that price anymore. Bull….. If they want to charge us cancellation fees they shouldn’t be able to cancel our tickets. Im on your side now. Good luck

    • Matthew Reply
      December 8, 2017 at 5:08 am

      @Benji: This is exactly my point. Thanks for being open-minded about this.

      Even the recent Turkey issue–Aeroplan made me pay a change fee even though the change was 1.) mandatory and 2.) not my fault

      http://liveandletsfly.boardingarea.com/2017/11/16/aeroplan-change-fee-waiver/

  11. PM1 Reply
    December 7, 2017 at 9:36 pm

    Bravo Matthew!

  12. Sexy_Kitten7 Reply
    December 7, 2017 at 11:56 pm

    The Compensation Fund is basically an insurance agency designed to protect consumers after travel provider bankruptcies. The premiums (0.1% tax) are paid by everyone but it doesn’t apply to AC tickets AFAIK. The UK does the same thing (I forget what it’s called but that’s how they got everyone home after Monarch’s implosion).

    Since you were refunded, you certainly don’t have standing to file a claim. And I doubt they have any regulatory authority…

    • Matthew Reply
      December 8, 2017 at 5:10 am

      @Sexy_Kitten7:

      From what I can see, the Compensation Fund covers much more than bankruptcy.

      Furthermore, I have not been refunded anything and even if I was, refunding does not come close to making me whole because of the cost of buying a new ticket. Plus, the fact that more than week passed without official communication makes it even more unreasonable to rescind the contract.

      • Sexy_Kitten7 Reply
        December 8, 2017 at 3:31 pm

        I agree with you but I would argue that the letter is “many things” while the spirit is bankruptcy, acts of god, etc. Not computer errors.

        Good point. I assumed your were already cxl/ref. Regardless, I’m sure AP would do it in a heartbeat with or without your permission. Could then argue mootness due to relief granted in form of milage refund.

        As they say (and I hate this expression), easy come easy go. https://www.doctorofcredit.com/giftcardmall-3-off-5-back-visa-gift-cards-500-card-for-485/#comment-532307

  13. jAY Reply
    December 8, 2017 at 2:23 am

    Sue them Matthew! SUE THEM!!!

    • Matthew Reply
      December 8, 2017 at 5:11 am

      I don’t want to, but may have no other viable choice…

  14. EC Reply
    December 8, 2017 at 10:44 am

    I draw the line at Office de la protection du consommateur. I’m a resident of Quebec so I hope they don’t waste our tax dollars paying for stuff like this. I doubt that they are going to do anything for you since Aeroplan is offering a refund/rebook (and I doubt they’ll feel sorry for you rebooking in J with the fare difference reimbursed either). As for the rest, good luck to you. Have you considered just targeting SWISS instead? They are the ones who made the mistake.

    • Matthew Reply
      December 8, 2017 at 11:30 am

      I believe SWISS at least has a plausible argument that I have no personal jurisdiction over them. We’ll see.

  15. Jonathan Reply
    December 8, 2017 at 3:35 pm

    While Aeroplan is based on Montreal, members not in Quebec are governed by Ontario law per the terms and conditions. Also note that the Ontario Consumer Protection Act could protect you (https://www.ontario.ca/laws/statute/02c30). You could target Swiss by asserting the tort of interference with contractual relations. As a lawyer, I have previously offered to help you if you wish to take this further.

  16. Deltahater Reply
    December 9, 2017 at 9:19 am

    LX has a long history of anti-consumerism. Their general attitude towards travellers is antagonistic and when LX makes mistakes (RGN, this first class seat release etc) it is their approach to come after the consumer with a vengance and piss and vinegar. Rarely do they investigate WHY the error occured on their side and take the hight road and honor their mistake. It is a systematical belief that the consumer is the enemy.
    When I screw up in my business, I honor my pricing mistakes and I attempt to implement mesasures to prevent future mistakes, but I certainly don’t blame by customers for buying a low (wrong) rate.

  17. To sue or not to sue Reply
    December 9, 2017 at 10:09 am

    Lol! Trying to weasel your way out of your earlier threat to sue?

  18. loungeabuser Reply
    December 9, 2017 at 12:02 pm

    All I can say at this point given everyone thinks they are an aviation lawyer, with specific knowledge of DOT rules and an inside track on what should happen, is to repeat one of my favorite legal bloggers:

    “The stupidest person on the internet doesn’t get to tell everyone what the law is.”

    There is no room for “should.”

    So, if this applies to you, please stop. You’re only making yourself and other people stupider.

  19. YMW Reply
    December 10, 2017 at 2:27 am

    I think there’s a possibility to make a CTA Complaint against “Swiss”, since they were the ones actually cancelling the tickets, at least for someone who had a ticket from/to Canada.

    • Matthew Reply
      December 10, 2017 at 10:42 am

      @YMW: I may try that.

Leave a Reply

Cancel reply

Search

Recent Posts

  • Avianca 787-8 Business Class Review
    Review: Avianca 787-8 Business Class March 20, 2023
  • Color Blind Pilot Sues United Airlines For Firing Him March 20, 2023
  • Ryanair Twitter
    Ryanair Savagely Trolls Passenger On Twitter March 20, 2023
  • hyatt all-inclusive hyatt zilara rose hall
    Hyatt Acquisition Provides Hints About All-Inclusive Future March 19, 2023

Categories

Popular Posts

  • American Airlines unaccompanied Minor Predator
    American Airlines Flight Attendant Freaks Out After Man Offers His First Class Seat To Child February 25, 2023
  • United Airlines Polaris Lounge Chicago Review
    Review: United Polaris Lounge Chicago (ORD) February 21, 2023
  • Bankman-Fried Alaska Airlines
    Poor Sam Bankman-Fried “Downgrades” From American Airlines Business Class To Alaska Airlines First Class February 20, 2023
  • There’s A Pilot In My Seat! February 21, 2023

Archives

March 2023
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Feb    

As seen on:

live_and_lets_fly

The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
Load More... Follow on Instagram
facebook twitter instagram rss

This site is for entertainment purposes only. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances.

 

Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Please view our advertising policy page for additional details about our partners.

 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.