As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact?
I’m trying to draw to sufficient data points to weigh whether (and if so, why) only Aeropaln reservations were cancelled. If you booked with United Airlines and lost your reservation, please reach out to me in the comments section below.
All the Award Expert clients that were booked in SWISS First using United miles still have valid tickets.
My next step in the Aeroplan SWISS First Class saga is to send a demand letter to Aeroplan. It will state that I want my ticket honored and will argue, using law and logic, why. It is a final attempt to avoid a lawsuit and resolve the situation amicably.
I will publish that letter, with personal details redacted, on this blog.
What Goes Around, Comes Around
Do I want to go after Aeroplan? Not specifically, I just want my ticket honored. I wish Aeroplan and Air Canada would exert greater pressure on SWISS to restore these awards. And yes, I know how difficult SWISS is to work with. Even so, if Aeroplan has to pay for my SWISS First Class tickets, it is only because they have failed to work hard enough to get SWISS to honor its obligation…
UNLESS…there is a contractual clause with Aeroplan that is not present with other carriers, explicitly prohibiting first class bookings. This is why I want to know if any Untied tickets were cancelled. This could explain why only Aeroplan bookings were cancelled and IF Aeroplan or Air Canada failed to take corrective action to block all SWISS F bookings, it suggests the sort of sloppiness that consumers should not be held responsible for.
Finally, I have little pity for Aeroplan. This is the company that quibbles with me over change fees due to political events far beyond my control. It is also the company that charges telephone booking fees when its website is broken. I view both as unethical, just like unilateral cancellations and failing to uphold contracts. This does play into the situation.
Please let me know if your United reservation was cancelled. Furthermore, please let me know how United handled it.