As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...
Aeroplan Called Me…
The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...
Live and Let’s Fly Weekend Digest: December 10, 2017
I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...
Aeroplan Plan of Attack: DOT First, Lawsuit Later
Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....
Aeroplan: We Won’t Honor SWISS First Class Award Tickets
Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel. Here’s the update from Aeroplan– A small number of first class bookings were made...
SWISS First Class Update: No News is Good News?
I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient. At this point, we know that SWISS is the culprit for...
Live and Let’s Fly Weekend Digest: December 03, 2017
I’m in LA tonight…the question is for how long. I’m hoping I’ll be able to stay home this week, but I may be on a plane to New York tomorrow, then Hong Kong, then Zurich…maybe even Las Vegas. We’ll...
Aeroplan Issues Statement on Cancelled SWISS First Class Awards
Last post of the day on this, but Aeroplan sent me a statement concerning the cancelled SWISS First Class award bookings and I want to share it with you. I can assure you that we are not pleased with...
Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)
Yesterday, after learning that my SWISS First Class tickets from Zurich to Los Angeles had been cancelled, I quickly issued a legal threat. My point was not to be unnecessarily combative, but to underscore the seriousness of this matter and...
Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You
I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic. So you can imagine how I felt when One Mile at...
Booked! Family Trip in SWISS First Class
When SWISS First Class award space suddenly appeared yesterday, I knew I had to act fast. I figured it might be available for mere moments. Thankfully, I quickly found the prefect booking. My wife is German and we both...
SWISS First Class Award Space Wide Open
Earlier today I wrote about SWISS First Class award space popping up on Aeroplan. This space is now bookable for other Star Alliance carriers as well. We’ll eventually find out…maybe…if SWISS meant to release this space or not, but...
Hurry! Aeroplan Allowing SWISS First Class Bookings!
Several years ago, SWISS stopped releasing first class awards to partners on a regular basis, generally reserving that award space only for elite members of its own Miles & More loyalty program. But sometimes the door is temporarily opened…and...
Review: SWISS 777-300ER Business Class Los Angeles to Zurich
The SWISS 777-300ER has a lot going for it. A great hard product in business class, good IFE, wi-fi, and generally professional service. But there were some rough edges. Food was poor and one particular FA was quite rude....
Review: SWISS Senator Lounge Zurich (ZRH)
Located next to the beautiful first class lounge, the SWISS Senator Lounge in the E-Gate (non-Schengen) area of Zurich (ZRH) is worthy of a visit. It’s a huge lounge, built to accommodate hundreds of passengers at once and bigger...
Review: SWISS First Class Lounge Zurich
The SWISS First Class Lounge in E-Gate area at ZRH is beautiful. Truly beautiful. It is also well-guarded. When we presented ourselves for admission holding only a business class boarding pass to Rome and coming from Frankfurt, we were...
Review: Flying the Bombardier CS100 (SWISS from Frankfurt to Zurich)
There is a reason Boeing is so afraid of the Airbus/Bombardier C Series: it’s a great aircraft. I was able to fly a SWISS-operated CS100 from Frankfurt to Zurich in August. Here’s a review of the flight. Since I...
Live and Let’s Fly Weekend Digest: October 08, 2017
I’m back in Los Angeles after a week in France/Switzerland/Germany. My trip was exhausting so it will be great to stay in LA this week. The big news of for the week, at least in my mind, was the...
Fish + Pasta = Delicious in SWISS First Class
Now an elusive award redemption available only to upper-tier elite members of the Miles & More program, SWISS first class used to be a relatively easy award booking to score. For this week’s Meal of the Week I review...
Premium Meals in SWISS Economy Class
Last year, SWISS announced an economy class buy-on-board program on longhaul flights. Food and drink would remain complimentary, but could be upgraded to business class-style food and alcohol for a fee. My colleague traveled from Los Angeles to Zurich earlier...
