A memo from United Airlines to flight attendants urges cabin crew members to create a “wow factor” onboard for passengers and offers a number of tips they can use to achieve that goal. United Airlines Offers Tips To Create...
Flight Attendants At United Airlines Asked To Self-Report Poor Service Via “Marginal Service Reports”
With more service elements returning but staffing remaining stagnant, the union representing flight attendants at United Airlines is encouraging flight attendants to file so-called “marginal service reports” to self-report when things go wrong onboard, including poor service. Union Encourages...
United Airlines Names New MileagePlus CEO
United Airlines has named Richard Nunn as its MileagePlus CEO, a newly-created position that will “oversee the next chapter for the continued expansion of United’s industry-leading loyalty business.” Richard Nunn Named United Airlines MileagePlus CEO Richard Nunn does not have...
Review: United Airlines Polaris Lounge Los Angeles (LAX)
The United Airlines Polaris Lounge LAX remains a tranquil oasis that never seems to get crowded and includes lovely service and a nice selection of food and drinks. United Polaris Lounge LAX Review I’ve visited this lounge often since...
United Airlines Adds Château d’Esclans Rosé Wine To Polaris Business Class
Polaris Business Class passengers on United Airlines can now enjoy a glass of Whispering Angel Rosé from Château d’Esclans. Whispering Angel Rosé Wine Now Available On United Airlines I’m far afield from the wine scene (coffee is my preferred...
Review: United Airlines 737-700 Business Class
It is not often that I find myself on a United Airlines 737-700 so when the opportunity arose to fly one from Bogota to Houston in business class, I took it. United Airlines 737-700 Business Class Review I arrived...
The Tragic Death Of A United Airlines Flight Attendant
Kayleigh Scott, a beloved United Airlines flight attendant and human being, has tragically died via suicide. The loss is a painful reminder of how fragile life is and that we must do more to stay in touch with friends...
Color Blind Pilot Sues United Airlines For Firing Him
While my initial reaction was that of incredulity, I will reserve all judgment in a lawsuit that pits United Airlines against a former pilot who was terminated by the company after he applied for disability due to being color...
Japanese Meal In United Airlines Business Class
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Earlier this week, I...
Catering Improvements Move Forward On United Airlines, Despite Quarterly Loss
Despite declaring an unexpected quarterly loss, United Airlines is moving forward with more catering improvements in April 2023, including the return of Japanese meals. Catering Improvements Move Ahead On United Airlines In April 2023 Every month, United has returned...
Is United’s Quarterly Loss A Negotiating Strategy To Temper Pilots’ Contract?
At the outset, I want to make clear that I am making no declarative statements, but rather am simply thinking out loud. Could it be that the unexpected quarterly loss United Airlines now forecasts for Q1 is primarily aimed...
United Airlines CEO Explains Unexpected Quarterly Loss
United Airlines updated its quarterly guidance to reflect a projection of loss in the first quarter. Let’s review how United CEO Scott Kirby presented the updated guidance to investors. United Airlines CEO Offers Insights On Expected Q1 Loss Speaking...
United Airlines Flight Attendant Stabbed In Neck By Crazed Man On Boston Flight
A crazed man stabbed a United Airlines flight attendant with a broken metal spoon in the neck on a flight to Boston. Man Stabbed Flight Attendant In Neck On United Airlines Flight After Failing To Open Emergency Exit Door...
Garlic Bread Returns To United Airlines Polaris Business Class
Like a dripping faucet, United is slowly but surely bringing back elements of its pre-pandemic meal service. This month, passengers can expect the return of garlic bread, a crowd-pleaser, on select United Airlines flights in Polaris Business Class. Garlic...
Not Parody: Oscar The Grouch Joins United Airlines Board As “Chief Trash Officer”
Out goes Oscar Munoz, in comes…Oscar the Grouch? United Airlines has named Sesame Street yeoman Oscar the Grouch as its first Chief Trash Officer. No folks, I’m not joking…and neither is United. Oscar The Grouch Now A Part Of...
When Death Occurs On United Airlines’ Island Hopper
United Airlines operates an “Island Hopper” service from Honolulu to Guam, calling on five airports in the Federated States of Micronesia and the Marshall Islands. When death tragically occurs onboard, Island Hopper operations become more complicated. Passenger Death On...
United Airlines Refreshes Domestic First Class Menu
United Airlines will offer a wider variety or pre-order meals and a refreshed menu of entrees in domestic first class starting tomorrow. United Airlines Adds New Selections To Domestic First Class Menu For many months, United has promised that...
Air Canada + United Airlines Announce New Transborder Routes
Air Canada and United Airline are adding a pair of new transborder routes between the USA and Canada and beefing up service on existing routes as part of a closer partnership in 2023. As Air Canada And United Strengthen...
Review: United Airlines 767-300 Polaris Business Class Chicago – Zurich
This week I’m “liveblogging” my trip to Ukraine. Unlike traditional reports, these posts will be shorter and more frequent. I enjoyed great service by a veteran Chicago-based crew and also managed an extended nap onboard my United Airlines 767-300...
United Flight Attendant Demonstrates How Loyalty Is Won
This week I’m “liveblogging” my trip to Ukraine. Unlike traditional reports, these posts will be shorter and more frequent. The service was excellent on my United Airlines flight from Chicago to Zurich, but I must give a special shoutout...
