A NFL player is suing United Airlines for failing to take seriously his sexual harassment complaint onboard a transcontinental flight. A Raucous Redeye Flight On United According to the lawsuit, filed in Los Angeles County, the following occurred on...
Delta’s New Triangle Route To Cape Town Puts Heat On United
When Delta Air Lines announced plans to retire its 777-200 fleet, one unanswered question was the status of its longest flight, Atlanta to Johannesburg. But Delta has come up with a creative “triangle route” solution that puts immediate pressure...
United Airlines Eliminates Formal Onboard Beverage Service
United Airlines will introduce a new snack pack that will replace traditional beverage service in economy class, at least temporarily. Select drinks will still be available upon request. United moved to exclusively serving pre-packaged food and drink in April....
Scott Kirby Channels His Inner-Winston Churchill
Scott Kirby sees himself, whether he admits it or not, as a wartime leader in the vein of Wintson Churchill. His address to employees earlier today makes this clear. I covered his speech to employees earlier today, but wanted...
What Scott Kirby Told United Employees Today
Scott Kirby was much more himself in his welcome video to employees versus his welcome video to the public. Even as a consumer, I found his internal speech much more compelling. Scott Kirby Does Not Mince Words In a...
United CleanPlus Will Promote New Standard Of Cleanliness
United Airlines is teaming up with Clorox and the Cleveland Clinic to “enhance” the airline’s cleaning standards with the goal to deliver an industry-leading standard of cleanliness. The new program is called United CleanPlus. How United CleanPlus Will Promote...
Letter From New United CEO Scott Kirby Does Not Sound Like Kirby
I’ve read memos from United’s new CEO Scott Kirby for years. I’ve heard him speak. I’ve met him on multiple occasions. A video letter to United customers simply does not sound like him. But it’s the first step in...
A Farewell Note From United CEO Oscar Munoz
Today marks the last day of the Oscar Munoz era at United. Tomorrow the baton is passed to Scott Kirby. We’ll have plenty to say about that, but want to focus today on a farewell note that Munoz just...
United Restricts Employee Standby Travel To Ease Onboard Crowding Tensions
United Airlines is limiting the number of employee standbys it will board in order to encourage “social distancing” onboard. Airline employees are generally allowed to travel on a non-revenue, space-available (NRSA) basis on any flight their airline operates. Sometimes...
Wow: United Airlines Offers Top-Tier Status, 250,000 Miles, And Lucrative Flight Benefits To Employees Who Quit Now
Facing a historic collapse in demand and grim prospects of recovery, United Airlines is further incentivizing employees to accept voluntary separation packages with several enticing new benefits. United Is Warning Of Steep Job Cuts In October Although the CARES...
United Airlines Prepares To Officially Enter The Kirby Era
On May 20, 2020 United President Scott Kirby will officially become the new Chief Executive Officer. How will consumers, employees, and shareholders react? Kirby: Hope Is Not A Strategy In several pieces over the last two months I have...
United Capitulates To Nervous Nellies With New Advance Warning System
I’m not directly saying it is a bad policy, but United’s new warning system to protect passengers against full flights will lead to unreasonable expectations. United Airlines Will Warn You If Your Flight Is Full It all started with...
United’s New Pre-Departure Amenity: Hand Sanitizer Wipes
Starting today, a United flight attendant will greet you at the door of the aircraft with a smile…and a hand wipe. Flight attendants will offer individually-packaged hand sanitizer wipes from a basket using tongs, almost like hot towel or...
Toothsome Intra-Asia Meals On United Airlines
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Earlier this...
United’s Peculiar Redefinition Of “Cancelled” Flight
Just in time for the novel coronavirus, United has a novel definition of cancellation. Does United’s new definition fly or is it another slap in the face of consumers? Three of my favorite blogs have addressed this issue and...
American And United Process Reality In Very Different Ways…
Listen to leaders at United Airlines speak and you’ll literally think the sky is falling. But listen to leaders at American Airlines and you’ll walk away feeling hopeful. And yet both live in the same reality. Who is delusional…or...
United Airlines May Restore Historic Pan Am Fifth Freedom Route
United Airlines has asked for permission to restore a historic intra-Asia Fifth Freedom route it inherited from Pan Am and retired in 2017. United Wants To Fly Cargo Between Hong Kong And Singapore…And Maybe Passengers Too Back in the...
United Airlines Backtracks On Mandatory Unpaid Time Off
Rather than further inflame employee tensions and potentially force a showdown with Congress or the Treasury Department, United is backtracking on its plan to force union employees to take unpaid time off. United Airlines Backtracks On Mandatory Reduction In...
The Real Reason American Airlines CEO Unloaded On United Airlines
Want to know why American Airlines CEO Doug Parker called out United Airlines earlier this week for its choice to move some workers from full-time to part-time? Because United Airlines actually read the act. American Airlines CEO Attacks United...
Grim Days At United Airlines: Forced Vacations, Huge Layoffs, No Severance
As United Airlines fights for survival, the “other shoe dropped” yesterday: it will not just be frontline employees who feel the pain. Kate Gebo, United Executive Vice President of Human Resources, laid out the news to employees. The extended memo,...
