On May 20, 2020 United President Scott Kirby will officially become the new Chief Executive Officer. How will consumers, employees, and shareholders react? Kirby: Hope Is Not A Strategy In several pieces over the last two months I have...
United Capitulates To Nervous Nellies With New Advance Warning System
I’m not directly saying it is a bad policy, but United’s new warning system to protect passengers against full flights will lead to unreasonable expectations. United Airlines Will Warn You If Your Flight Is Full It all started with...
United’s New Pre-Departure Amenity: Hand Sanitizer Wipes
Starting today, a United flight attendant will greet you at the door of the aircraft with a smile…and a hand wipe. Flight attendants will offer individually-packaged hand sanitizer wipes from a basket using tongs, almost like hot towel or...
Toothsome Intra-Asia Meals On United Airlines
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Earlier this...
United’s Peculiar Redefinition Of “Cancelled” Flight
Just in time for the novel coronavirus, United has a novel definition of cancellation. Does United’s new definition fly or is it another slap in the face of consumers? Three of my favorite blogs have addressed this issue and...
American And United Process Reality In Very Different Ways…
Listen to leaders at United Airlines speak and you’ll literally think the sky is falling. But listen to leaders at American Airlines and you’ll walk away feeling hopeful. And yet both live in the same reality. Who is delusional…or...
United Airlines May Restore Historic Pan Am Fifth Freedom Route
United Airlines has asked for permission to restore a historic intra-Asia Fifth Freedom route it inherited from Pan Am and retired in 2017. United Wants To Fly Cargo Between Hong Kong And Singapore…And Maybe Passengers Too Back in the...
United Airlines Backtracks On Mandatory Unpaid Time Off
Rather than further inflame employee tensions and potentially force a showdown with Congress or the Treasury Department, United is backtracking on its plan to force union employees to take unpaid time off. United Airlines Backtracks On Mandatory Reduction In...
The Real Reason American Airlines CEO Unloaded On United Airlines
Want to know why American Airlines CEO Doug Parker called out United Airlines earlier this week for its choice to move some workers from full-time to part-time? Because United Airlines actually read the act. American Airlines CEO Attacks United...
Grim Days At United Airlines: Forced Vacations, Huge Layoffs, No Severance
As United Airlines fights for survival, the “other shoe dropped” yesterday: it will not just be frontline employees who feel the pain. Kate Gebo, United Executive Vice President of Human Resources, laid out the news to employees. The extended memo,...
United Closes LAX 787 Base: Is This The End Of Longhaul Flights, Hub Status?
United Airlines will close its 757, 767 ,and 787 pilot base at Los Angeles International Airport. Will United longhaul flights ever return to LAX? Will LAX lose its hub status? Earlier today I covered job cuts and pilot base...
United Airlines Will Ground 757s, 767-400s For “Foreseeable Future”
As United makes painful adjustments to its flight operations in light of prolonged depressed demand, pilots across the network will feel pain. First Step: United Airlines Will Close Many Pilot Bases Earlier today, I wrote about how United is...
United Airlines Has More Pilots Than Daily Passengers: Staggering Job Cuts Loom
United Airlines is hardly unique having more pilots than daily passengers, but it is the first airline that has indicated how it might handle pilot job cuts once CARES Act funding dries up this autumn. United Airlines Hints That...
American Airlines Business Class for United MileagePlus Coach Prices
The coronavirus crisis has thrown the entire travel industry into turmoil and it can be confusing how brands respond. American Airlines, however, is dropping prices while United is increasing them. If you are considering booking travel or signing up for a new...
United Airlines Unilaterally Reduces Employees From Full-Time To Part-Time Status
After trying to play nice with unions, United Airlines took unilateral action on Friday to shift two work groups from full-time to part-time. Unions are crying foul but United asserts it is still in compliance with the CARES Act....
United Airlines Suspends 20 Additional International Routes, Announces June 2020 International Schedule
United Airlines just shared its June international schedule internally, which includes the suspension of more European routes and a cautious resumption of others. United also hopes to return to Mainland China. What Additional Flights Is United Airlines Cutting? United...
Exclusive: United Airlines Cuts Compensation Limits By Up To 85%
Those $10,000 offers to take a later flight when your flight is full? Another relic of the past. United Airlines will now limit voluntary denied boarding compensation to a maximum flight credit of $2,500, a 75% reduction. It is...
American, Delta, United Make Masks Mandatory For All Passengers
The big three legacy airlines in the United States will all require passengers to wear masks starting next month. American Airlines Makes Masks Mandatory For Passengers Starting May 11, 2020, American will require facial masks onboard, with two exceptions:...
United Airlines Extends Change Fee Waiver
United Airlines has extended its change fee waiver another month, with free changes and cancellations now permitted through May 31, 2020. Yesterday evening, each MileagePlus member received an email from Toby Enqvist, United’s Chief Customer Officer. The letter was full...
United Raises Partner Award Costs: Here’s The Breakdown…
When the going gets tough, stick it to them where it hurts…United Airlines has raised the cost of awards on partner airlines by at least 10% across the board. Earlier today I wrote about United Airlines’ decision to no...
