A JetBlue flight attendant turned an act of kindness into a threat of ejection after a business class passenger gifted an eye mask to a weary economy class passenger. This is a really crazy story of flight attendant power tripping.
Crazy JetBlue Flight Attendant Threatens Passenger Over Eye Mask
Tyler Weitzman was traveling on an early morning JetBlue from Fort Lauderdale (FLL) to Los Angeles (LAX). He noticed flight attendants distributing amenity kits to Mint (business class) passengers while he was boarding and asked if he could have one.
The flight attendant denied his request, which was totally reasonable considering these kits are for business class passengers. But a passenger seated in business class overhead the exchange and brought back her eye mask to Weitzman, seated in row 10.
But the flight attendant re-appeared shortly after, demanding that Weitzman give back the mask.
Flight attendant: “Sir, I need to take that mask please.”
Passenger: “Uh, sorry?”
Flight attendant: “You didn’t buy a Mint seat, so you can’t use the Mint products.”
Passenger: “Do you have snooze kits available for sale?”
Flight attendant: “Those kits are not available for sale. You can buy them online, but you cannot buy them on the airplane. You can’t even buy them online right now.”
Passenger: “Well I think it’s a little ridiculous.”
Flight attendant: “But I don’t have 143 other masks to give everybody else on the airplane a mask. That’s not fair. Why can you get one but they can’t have one?”
Passenger: “You didn’t give me a mask, though. You did your job.”
Flight attendant: “Yes but you got it from the customer sitting in Mint.”
Passenger: “You gave a customer sitting there a Mint product.”
Flight attendant: “Yes, not for you, for him to use.”
Passenger: “It wasn’t a sir that gave it to me.”
Flight attendant: “What’s to keep people from bringing all of their food and blankets back here to their friends? They can’t do that either.”
The flight attendant makes a logical fallacy in her last quip; the classic “parade of horribles” argument. She assumes that if a business class passenger shares her eye mask, nothing will be able to stop other business class passengers from sharing food, drink, and blankets.
But eyes masks are distinguishable from food, drinks, or blankets. Eye masks are given to business class passengers to keep; it becomes their property. Not so with blankets and pillow, which remain the property of JetBlue. And food and drink is also unique because passengers can order as much of it as the want, creating a totally different dynamic than a component of an non-reusable amenity kit.
How JetBlue Responded
Even so, JetBlue chose to defend the conduct of its flight attendant. Addressing the incident, it stated:
“The policy does not specifically mention eye masks that are provided as part of the amenity kit, and after reviewing the customer’s video and speaking to him directly, we understand the frustration he felt. We are sorry we were not able to provide him with an eye mask as requested and that the thoughtful gesture from another customer caused him issues.”
That’s just digging deeper. As One Mile At A Time noted, no party was disadvantaged by a Mint passenger sharing her eye mask with an economy passenger. Instead, “The economy passenger got what he wanted, the Mint passenger felt good about doing a good deed, and this didn’t cost JetBlue a cent, since the masks aren’t recycled. Instead JetBlue ended up with an eye mask in the trash, an unhappy customer, and a TikTok video with over 1.2 million views.”
Yep. That about sums it up.
Even if we give the flight attendant the benefit of the doubt that her intentions were noble, we are squarely in the realm of “never let rules overrule common sense.” Sadly, a crazy JetBlue flight attendant won the battle but lost the war…business class passengers should be allowed to share their eye masks with anyone they deem worthy.