A family of 20 traveling to Hawaii on American Airlines was kicked off after one passenger inadvertently let his mask slip down below his nose while boarding. This according to the family and an eyewitness. But American Airlines disputes that account.
Large Family Kicked Off American Airlines Flight After Mask Slip
The family was traveling from Salt Lake City to Honolulu via Dallas on American Airlines. American claims the family was removed for not wearing their masks correctly:
On Sunday, Jan. 24, passengers traveling on American Airlines flight 1214 from Salt Lake City International Airport (SLC) to Dallas-Fort Worth International Airport (DFW) were reported to be noncompliant with our mandatory face covering policy, which requires face coverings be worn properly over the nose and mouth. Per procedure, the customers involved were asked to exit the aircraft before departure and the flight departed for DFW shortly after.
American, like other U.S. airlines, began requiring customers to wear a face covering while on board aircraft beginning May 11. We have since strengthened our policy to require face coverings be worn at airports and on board, and announced in June that we may deny future travel for customers who refuse to wear a face covering for the duration of this requirement.
But that’s hardly a detailed account and the family counters that one person from their party had a “slip-up” which was promptly corrected. An eyewitness corroborates this account, noting the family was wearing masks at all times and was “unfairly removed.” In an interview with KSL-TV, one of the family members points out that the crew never corrected them, the captain never spoke to them, and the gate agent simply blamed the flight crew.
Furthermore, American Airlines not only rebooked them on a later flight, but rebooked them on competitors Delta and United (getting 20 people on the same flight is not easy).
All speculation on my part, but I suspect one person was not wearing a mask correctly and did not self-correct it promptly. The problem was likely resolved by counsel, but that was not enough for flight attendants. Either way, throwing the entire family off for the transgression of one seems like far too much.