An irate passenger was ejected from a Hawaiian Airlines longhaul flight after a crew mistake so incensed her that she became unbearably hostile to the flight attendants.
No Trip To Paradise After Irate Passenger Ejected From Hawaiian Airlines Flight To Honolulu – Flight Attendants Say She Was Too Threatening
36-year-old Daniele De Matos was on a work trip to Australia and had boarded Hawaiian Airlines flight HA452 for her journey from Sydney (SYD) to Honolulu (HNL) onboard an Airbus A330 aircraft.
Upon boarding, De Matos was directed to economy class by the crew, even though she had a business class seat. According to court documents, this prompted “verbal abuse” toward the crew (in quotes because the nature of the alleged verbal abuse was not revealed).
Realizing their error, the crew apologized and directed De Matos to business class.
Pre-departure beverages were served. A flight attendant “prematurely” took an alcoholic drink from De Matos before the safety demonstration, which prompted another round of “verbal abuse.”
Moments later, however, De Matos apologized and expressed remorse for her behavior.
Yet just a few minutes later, De Matos began “staring down” the flight attendant who had taken her drink.
Feeling intimidated, the flight attendant reported the incident to the captain, who elected to return to the gate and offload the passenger.
Another flight attendant let De Matos know that the flight was returning to the gate to offload her and in doing so “placed her hand on the accused’s shoulder to calm her” (according to the court report).
This prompted further outrage from De Matos.
De Matos initially refused to get off the aircraft, prompting the police to be summoned. Once Australian Federal Police officer confronted De Matos, she left the aircraft without further protest.
She was arrested and charged, pleaded guilty (one count of behaving in an offensive or disorderly manner affecting safety) and has been fined $600.
I like the rapid Australia-style justice. Pay your time and move on. Hopefully De Matos has learned her lesson and perhaps I hope she will look into anger management classes…even if the flgiht attendants were rude, giving the “evil eye” is about as childish and you can get.
image: Colin Brown Photography / Wikimedia Commons