As someone who has requested his fair share of leftover first class meals over the years on United Airlines, this incident strikes very close to home. A flight attendant rudely threatened a frequent flyer, even hinting he would be placed on United’s “no fly” list for consuming a leftover first class meal…that one of her colleagues served him. This out-of-control flight attendant requires discipline.
United Airlines 1k Frequent Flyer Requested Leftover First Class Meal, Receives One, Then Is Threatened With Flight Ban For Eating It
A 1K member, United’s top published loyalty tier, named Sam shared his story on Reddit:
- First, he flew on UA247 from Madison (MSN) to Denver (DEN) in first class
- Although the flight was over 800 miles, it was not catered and so he went without breakfast
- Onboard, Sam discovered that the same crew would be operating his connection from Denver to Seattle (SEA)
- His upgrade did not clear for his connecting flight: instead, he was sitting in the bulkhead of economy class, seat 7A
- As Sam exited the aircraft in Denver, he jokingly told a flight attendant named Susan how much he loved the manicotti (pictured above) and if there were any leftover on the connection to Seattle, he would love to have one
- She smiled and said that she would “see what I could do”
- Sam reboards in Denver and exchanges a greeting with Susan, reminding her (with a laugh), “Don’t forget our deal!”
- Susan responded, “I got you!”
- A flight attendant named Sheletha overhears the conversation and soon approaches Sam and “in the most condescending and unnecessarily confrontational way” tells him he cannot have a leftover first class meal.
- He replies, “Ok, that’s fine no worries.”
- Sheletha then tells Susan not to serve him a meal
- In-flight, after the meal service, Susan serves him a leftover pasta anyway (just the main course, no sides)
- Sheletha was reportedly watching this unfold from the first class galley
- After waiting for Sam to take a bite, she marched over to him and confronted him, warning him that she was “writing him up” for accepting a first class meal
- Sheletha claimed he should have known better than to accept the meal and it was his responsibility to do so
- She also warned, “This kind of violation can result in you being denied boarding and being put on United’s no-fly list
- Sheletha also claimed the captain was “upset” that he accepted the first class meal
- Sam asked for her name which she refused to provide, instead saying, “I’m a purser and that’s all you need to know” (another flight attendant provided him the info)
- After the flight, he speaks to the captain, who apologizes for Sheletha’s behavior
Confession. I don’t blog about it because I do not want to get any flight attendants in trouble, but there have been many, many instances over the years when I have sat in economy class and received a leftover meal from first class. Not only do gestures like this make me loyal to United, but it just makes sense: these meals will just be thrown away. On redeye flights, the first class cabin is fully catered but most just sleep. It’s a total win-win.
As an aside, I think United should adopt an approach like Air Canada and sell leftover premium cabin meals in economy class, but that’s another matter…
> Read More: Air Canada’s Genius Meal Service Concept
It sounds like “Sheletha” was totally unhinged. This is one of those gray areas in which there is no written policy for or against disposing of leftover first class meals, but I bet there will be now…and lovely and kind gestures like those of Susan will occur less and less.
Importantly, if Sheletha had any bone to pick, it was with Susan, not Sam. Waiting until he took a bite of the food and then confronting him was totally inappropriate.
It’s not wrong to request a leftover first class meal…at least it shouldn’t be. But a 1K shares of a horrible encounter on a flight from Denver to Seattle in which a power-tripping purser threatened him after her colleague served him a leftover first class meal.
We need more flight attendants like kind Susan and less like Sheletha. Susan should be lauded and Sam deserves an apology from United.
(H/T: View From The Wing)