• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
    • Trip Reports
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
Home  >  Continental Airlines • United Airlines  >  Los Angeles to Honolulu Hawaiian Service: Continental vs. United
Continental AirlinesUnited Airlines

Los Angeles to Honolulu Hawaiian Service: Continental vs. United

Matthew Klint Posted onApril 30, 2010December 6, 2016 8 Comments

 vs. 

The two soon may be one, but I had a chance to try out Continental’s Hawaiian service recently from LAX-HNL and provide this report to compare their service to United’s on the same route.

 

Continental 3

LAX-HNL

737-900

0945 dep

1245 arr

6hrs, 0min

Last year, Continental began 737-900 service from LAX-HNL. Unlike other Hawaiian routes on Continental, this aircraft features standard domestic Business Class seating and therefore complimentary upgrades are offered to Continental elites. As a Continental Platinum, my upgrade cleared at the five-day window.

I chatted with the Captain briefly before boarding and he shared that because of the fuel capacity on the 737-900 and additional cargo on the Hawaiian route, the number of passengers was restricted on the flight. True to his word, while Business Class was full, Economy was less than half full. Many had their own rows. This is not a good flight for VDBs, but a great flight if you are stuck in Coach. Not only is a complimentary meal provided, but it appeared that everyone behind the curtain got to stretch out a bit. My uncle had the exit row to himself and enjoyed more legroom than I did in row two.

While waiting in the President’s Club before the flight, I noticed Beth and Duane Chapman, from Dog the Bounty Hunter. I suspected they were either coming from Honolulu or returning and as it turned out, they were seated right behind me. I’ve read about their antics on Continental Hawaiian flights before, so I was hoping for a little ruckus onboard, but other than their loud cell phone conversations, they were well-behaved.

photo courtesy: popscribe.com

Dog dozed off right away and I had to turn on my Bose headphones to drown out his snoring, even with the engines roaring.

Prior to pushback menus were distributed. When giving the menus to Beth and Dog, the purser stated that the Chapmans would have first choice and to let her know if she could make their flight more comfortable. They each requested a Diet Coke and she scurried to galley to accommodate their request, even though we were minutes from takeoff. When she returned, both stated they wanted the steak with the asparagus removed. The purser smiled and said, “Not a problem.”

I’m all for taking care of the high revenue customers, but if you’re going to fawn over the Chapmans, why not fawn over every passenger in the cabin?

Although the 0945 departure was a bit early for lunch, the menu was impressive:

Meal and drink orders were taken front to back after takeoff. The steak and pasta went quickly and quite a few passengers, including my seatmate, ended up with their third choice: the chicken. The chicken option sounded very tasty to me actually, but I wanted to give CO’s steak a try.

No hot nuts, which was a disappointment, but the lobster appetizer and garlic bread were exceptional. Unlike United, CO also doesn’t stock mai tais.

The main course was great too. The steak was pink in the center and the steak + potatoes + asparagus were filling and flavorful.

Best of all was the ice cream sundae at the end. This is truly what I miss most on UA.

 

As for IFE, the aircraft was was equipped with satellite television and looping video. Because the flight was overwater, the satellite TV was turned off, but there was a decent selection of movies and television programs to choose from. AVOD would have been better, but I enjoyed watching Amelia and a couple House episodes. CO also had power outlets in each Business Class seat which was greatly appreciated.

Service was disappointing. While the purser continued to fawn over the Chapmans and the flight crew took turns coming up and requesting pictures with Beth, service was rushed and the purser did not have a smile on her face. While she was attentive during meal service, she disappeared after and was not diligent in keeping glasses full for the last 3.5 hours of the flight.

Flight time was scheduled for six hours and I thought CO was just padding their schedule, but the flight indeed was almost six hours. We landed in HNL on time and the purser was too busy chatting with her co-worker to thank passengers for their service as they departed.

 

United 81

LAX-HNL

777-200

0855 dep

1139 arr

5hrs, 44min

Many of United’s Hawaiian flights, including this one, feature HNL-based crew, who I generally find to be great. The purser on this flight was an older man who had been flying with United for nearly three decades. He was professional, astute, and friendly.

No menus on United. Breakfast was served and was nothing to write home about. I like United’s omelets, but compared to Continental’s extended meal service on a flight departing less than an hour later, United could really improve in this area. The other choice was a fruit plate with yogurt.

On United flights from the mainland to Hawaii, a “Halfway to Hawaii” game is played in which the Captain shares information over the PA including takeoff and landing times, air speed, and wind speed and passengers are given the chance to guess at what time the plane will be halfway to Hawaii. A prize is offered to the winner, currently a CD with Hawaiian music. I won the contest and received a package of Mauna Loa nuts and a $10-off coupon for Hilo Hattie (the old prize).

There are not individual entertainment units on Hawaiian flights; movies and short subject programming are shown on overhead monitors and projected on the bulkhead walls of each cabin. With a friendly crew and Channel 9, I didn’t mind the lack of choice. The emPower units were turned on, but UA really needs to update their premium (and Economy) cabins with electrical power.

We landed early in HNL.

—

To compare a lunch flight to a lunch flight, I’ll also include this review from last year:

 

United 83

LAX-HNL

767-300

1400 dep

1655 arr

5hrs, 55min

The purser was a middle-aged guy from LAX and not as friendly as the HNL-based members of the crew. Meal service was rushed and everything was served on a single tray–quite a difference from Continental’s multi-course lunch service.

There were hot nuts and mai tais, but the main course (chicken or pasta) left much to be desired.

Recall that this flight was over a year ago and since then, United has re-introduced Trader Vic’s meals for lunch and dinner on Hawaiian flights. From recent reports on Flyertalk, meal service has improved on the route.

Again, with no conventional power outlets and poor IFE choices it is advisable bring along a good book to read unless you want to chat with the flight crew. I haven’t done it lately, but on this flight I sent up a note to the Captain thanking him for making channel 9 available. I got a nice note back along with an invitation to visit the flight deck upon landing in HNL.

Maybe a CO pilot would have done the same thing, but it’s the little things like that which have kept me loyal to United.

—

WHO WINS?

Meals: Continental

Service: United

Seats: United (they’re very similar–I just happen to prefer UA’s cloth seats to CO’s leather. 777 > 767 on UA in terms of seat width)

Power: Continental

IFE: Continental

Aircraft: United (though remember my comments above–even with E+ on UA, I would take CO if I knew I was traveling in Economy due to their 737-900 weight restrictions)

Despite the exceptional meal, IFE, and power outlets on Continental, faced with a choice between UA and CO I would choose UA. While some are quick to dismiss FA interaction as a specious and jejune reason to choose a carrier, I really like UA’s HNL-based crews and would go with UA for that reason alone. Channel 9 and hot nuts help too…

Previous Article United Records First Operating Profit since 2000
Next Article Does Houston Win Even if New UA-CO HQs is in Chicago?

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • United Kirby Russian Airspace

    United Airlines CEO Scott Kirby Says Russian Airspace Should Be Off-Limits To All Carriers Serving USA

    June 8, 2023
  • United Airlines Cracks Down On Swapping Frequent Flyer Numbers To Double-Dip

    June 6, 2023
  • united airlines award chart increases

    Award Inflation and Economic Inflation: How They Relate

    June 4, 2023

8 Comments

  1. Gray Reply
    May 1, 2010 at 10:33 pm

    Okay, okay, I’m one of those who don’t think FA interaction should breed loyalty to an airline 😀

  2. Matthew Reply
    May 2, 2010 at 12:33 am

    @Gray: No really?! 🙂

    Notice I used a couple fancy words just for the English major! 😉

  3. Fozz Reply
    May 2, 2010 at 12:39 am

    On CO, they don’t ask for your first and second choice of meal. They generally go front to back in a first-come first-served basis. v

  4. Matthew Reply
    May 2, 2010 at 12:46 am

    @Fozz: On this flight, the FA was hopping around the cabin. There were four rows in First Class and she came to me first in row two. It is true that she was keeping track of the number of each choice left as she took the orders, explaining why a second choice was not asked.

  5. Sher Reply
    June 14, 2010 at 9:24 pm

    Was thinking about taking this flight. Did they have individual IFE monitors in Coach as well?

  6. Matthew Reply
    June 14, 2010 at 9:57 pm

    @Sher: Indeed they did on CO.

  7. James Douglas Reply
    June 21, 2011 at 6:25 pm

    united inflight meal service is just plain bad all around – FC JC domestic and Int’l …..no creativity and grumpy old crew…..can anyone tell me why United just doesn’t try to compete? Some people certainly fly for great service, i do

  8. Rapid Travel Chai Reply
    March 14, 2013 at 6:09 am

    I have fond memories of that route in Continental/SkyTeam days, as I recall it was a bit confusing which were nonstop between Honolulu and Guam and which were the full Island Hopper. The service was very relaxed and informal, and a touch festive. Not being a flying junkie the hops were only interesting for the people watching.

Leave a Reply

Cancel reply

Search

Hot Deals for June

Note: Please see my Advertiser Disclosure

Chase Sapphire Preferred® Card
Earn 60,000 Points
Capital One Venture X Rewards Credit Card
Capital One Venture X Rewards Credit Card
Earn 75,000 Miles!
Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card
Earn 75,000 Miles
Chase Ink Business Unlimited® Credit Card
Earn $750 Cash Back
The Business Platinum Card® from American Express
The Business Platinum Card® from American Express
Earn 120,000 Membership Reward® Points

Recent Posts

  • United Kirby Russian Airspace
    United Airlines CEO Scott Kirby Says Russian Airspace Should Be Off-Limits To All Carriers Serving USA June 8, 2023
  • Marche Saint Quentin Lunch
    A Delicious Lunch At Marche Saint Quentin (Paris) June 8, 2023
  • YOTELAIR Lounge Paris Review
    Review: YOTELAIR Lounge Paris (CDG) June 8, 2023
  • Air France 777-300ER Economy Class Review
    Review: Air France 777-300ER Economy Class June 7, 2023

Categories

Popular Posts

  • American Airlines Pins Cockpit Door
    American Airlines First Class Passenger So Angry Over Meal Choices He Pins Flight Attendant To Cockpit Door May 11, 2023
  • Cursing Fight United Airlines
    “Don’t You Ever Tell Me To Speak English!” (Fight Breaks Out On My United Airlines Flight) May 17, 2023
  • Missed VDB United Airlines
    My Foolish $1,000 Airport Lounge Visit May 16, 2023
  • American Airlines Flagship First A321
    The Dismal State Of American Airlines Flagship First Class June 1, 2023

Archives

June 2023
M T W T F S S
 1234
567891011
12131415161718
19202122232425
2627282930  
« May    

As seen on:

live_and_lets_fly

The @qatarairways Al Mourjan Business Lounge at Do The @qatarairways Al Mourjan Business Lounge at Doha Hamad International Airport is one of my favorite business class and @oneworld lounges in the world. It does get crowded at peak times, but the food is consistently delicious and always worth a stop. There’s even a separate café with grilled paninis made-to-order. With a second lounge now open (Al Mourjan Lounge at The Garden), hopefully the crowding won’t be as bad around midnight.
A lovely stay at the @fsdoha, one of the best hote A lovely stay at the @fsdoha, one of the best hotels I have ever stayed in.
A fabulous flight onboard @qatarairways on the A35 A fabulous flight onboard @qatarairways on the A350-1000 in Qsuite Business Class from DFW-DOH. Qatar offers the best all-around business class product in the world with a spacious suite, plenty of privacy, excellent service, and superb cuisine.
The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Load More... Follow on Instagram
facebook twitter instagram rss

Privacy Policy

© Live and Let's Fly All Rights Reserved.
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Live and Let's Fly with appropriate and specific directions to the original content.