From baggage handlers to pilots, everyone at United Airlines will be outfitted with new uniforms. That’s a foolish investment when customer service is so inconsistent. New uniforms are coming in 2019, but the preparation process has already begun. Employee roadshows...
The World of Hyatt Minus Jeff Zidell
Jeff Zidell is stepping down from his position as Head of Loyalty at Hyatt, a position he has held for nearly nine years. What will this mean for the future of the World of Hyatt? Zidell presided over the...
Lufthansa Premium Economy is Much Better on a Daytime Flight
I’m back from Germany and have a far more favorable impression of Lufthansa Premium Economy for daytime flights than for overnight flights. I complained about my inability to sleep in Premium Economy on the trip over. Interestingly, on the...
Ethiopian Airlines Writes Me Back! (RE: Cheap Business Fare)
If you’ve been following my saga with Ethiopian Airlines, you’ll know that I have been fighting to get Ethiopian to honor a $763 r/t business class ticket between Bangkok and Toronto. After letting my booking sit for many weeks, Ethiopian promptly...
Amazing Suite Upgrade at Park Hyatt Vienna
Over the weekend I stayed at the Park Hyatt Vienna, one of my favorite hotels in the Hyatt portfolio. A quadruple upgrade to an Ambassador Suite made my stay even more pleasant. Here are a handful of shots from my room– If...
Air Canada Dumps Aeroplan: Let’s Not Celebrate Yet
Effective June 30, 2020, Aeroplan will no longer be the loyalty program for Air Canada. Negotiations between Aeroplan’s parent company Aimia and Air Canada have stalled, prompting Air Canada’s decision to go it alone. As Air Canada’s financial situation has...
Woman: United Forced Me to Pee in Cup, Then Ridiculed Me
With so many horror stories coming out of the woodwork, great discernment is required in determining which tales will pass the smell test. Today’s story: a woman is attacking United Airlines for allegedly forcing her to pee in a cup...
Two Surprisingly Great Meals on Singapore Airlines
A reader asked about meals in Singapore Airlines economy class last week so I figured I would share my one and only experience flying Singapore behind the curtain for this week’s Meal of the Week. First, a note on...
Review: Turkish Airlines 777-300 Economy Class from Istanbul to Los Angeles
Turkish Airlines excels in business class, but what about economy class? My verdict: a solid flight, but nothing truly special. You’ll be impressed by many of the amenities, but economy class is economy class. Still, a positive verdict overall....
“We’re All Humans”: Air Berlin FA Feeds Me
Earlier this week I flew Eurowings on an undisclosed route operated by Air Berlin. An unexpected and kind gesture from a FA really made my day. It was an afternoon flight and as is customary, no complimentary snack or...
Free Upgrade to Business First Class on Heathrow Express with Star Alliance Gold Card
The Heathrow Express offers a convenient way to travel between LHR and London Paddington Station in 15 minutes flat. Now you can enjoy a complimentary upgrade to Business First Class with a Star Alliance Gold card, a value of £18 on a...
How United is Trying to Scare Alaska Out of SFO
United Airlines is signaling that Virgin/Alaska will be in for a tough battle in the fight over San Francisco. United Airlines is upgauging aircraft, adding service, and increasing service frequencies in several markets this summer. It released the following graphic on...
No Dao-t About It, United Profits Surging
United Airlines may just have the last laugh concerning the David Dao UA3411 incident. Its April numbers are in and they show no backlash over the dragging or leggings incident. There is no doubt about it, United had a very good...
United Agent Cancels Man’s Ticket For Taping Argument
A United ticket agent in New Orleans cancelled a man’s ticket for pulling out his phone and recording her during an argument over baggage fees. Watch the video– Apparently the man had paid $125 for his oversized bag on...
Air India Confirms Service to Dallas and Los Angeles
Air India will begin service to Los Angeles and Dallas later this year, in addition to previously announced service to Washington DC. In a Facebook post, Air India’s Chairman and Managing Director Ashwani Lohani outlined several new routes. These include:...
Hot Deal: United Airlines to Rome for $375+ R/T from Six U.S. Cities!
United Airlines has an incredible deal available now to Rome from six U.S. cities. Haven’t planned your summer travel yet? It is not too late. United has cheap tickets from six U.S. cities to Rome, Italy with space from August...
Star Alliance Gold Lounge Access When Flying Eurowings
Eurowings is part of the Lufthansa Group but not a member of Star Alliance. How does lounge access work? The rules are a bit quirky, with good news for Lufthansa, United and ANA Star Gold members and bad news...
What the TSA Does With Your Lost Items + How to Claim Them
What does the TSA do with all the stuff that is left behind in security checkpoints each year? Answer: it auctions it. Check out this interesting video that explains the process– Allegedly, the money goes back into a general fund....
My Moonlight Job as a Lufthansa IT Worker
I had another incident on my Lufthansa flight from Los Angeles to Frankfurt last week, though this one was much more positive. When it comes to using technology, I’m certainly proficient though by no means brilliant. I can usually...
Live and Let’s Fly Weekend Digest: May 07, 2017
Greetings from Vienna, Austria: one of my favorite cities in the world. It has been both a busy but relaxing weekend. I’m anxious to get back to my wife and son, but trying to make the most of my time...
