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Home  >  Qantas  >  Man Screams At Qantas Flight Attendants, “Tell Security To Come And Take Me By The Balls!”
Qantas

Man Screams At Qantas Flight Attendants, “Tell Security To Come And Take Me By The Balls!”

Matthew Klint Posted onNovember 1, 2022November 13, 2023 15 Comments

a group of people on an airplane

How far would you go to defend your spouse? A man was thrown off a Qantas flight to Sydney after a verbal escalation with flight attendants. The purser claimed he cursed out her colleagues. He claimed they cruelly made his wife cry.

Honor Or Disgrace? Man Screams At Qantas Flight Attendants, Claiming They Were Rude To His Wife

While we do not have all of the details, here’s what we know:

  • The incident took place on Qantas 44, a Boeing 737-800 from Bali Denpasar (DPS) to Sydney (SYD) on October 20, 2022
  • The man was traveling with his wife and two children, both very young
  • Before takeoff, flight attendants said something to the man’s wife that made her cry
  • Their children were both teething, so it could be that the children were crying loudly and uncontrollably
  • Whatever the flight attendants said enraged the man and he proceeded to scream at them, including using foul language
  • The purser was summoned and told the man he would be escorted off the flight
  • This enraged him even more
  • Video shows a back-and-forth between the man and the purser, with the man demanding the crew apologize for being rude to his wife and the purser insisting the man cannot be rude to her crew
  • As passions flared, at one point the man screamed, “Tell security to come and take me by the balls.”

Police did show up and eventually removed the family from the flight. Qantas has backed up its flight attendants and says it is reviewing the incident in order to determine whether the family will be permanently banned from Qantas.

@9news

“Get out of my face.” An Australian family has been kicked off their Qantas flight home from Bali, after a tense altercation with flight attendants. Full details, tonight on #9News

♬ original sound – 9News Australia

Again, we do not know how it started or what transpired before the video started rolling. What we do see if a very irate passenger and a purser who probably should have just walked away instead of engaging the man at all.

Let’s just assume, for purpose of our discussion, that at least one flight attendant was rude to the man’s wife. Does that justify being rude back? Does that justify screaming and cursing at the flight attendant? It does not. Two wrongs do not make a right and while flight attendants should be held accountable for their words and actions onboard, even a bad apple does not give a passenger the right to raise his voice and start cursing onboard.

CONCLUSION

A family was ejected from a Qantas flight from Bali to Sydney after an alleged incident of crew disrespect toward the young family. Whoever may have started the incident, yelling (not to mention cursing) at a flight attendant is a sure-fire way to be removed from a flight. It just never ends well.

Based upon the video, what are your thoughts about the angry passenger?

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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15 Comments

  1. Jennifer N Reply
    November 1, 2022 at 7:20 am

    For sure, there are missing pieces to this situation. The man is seen putting on his socks and shoes, implying that he and his family had been onboard long enough to ‘settle in’, so this was a lengthy occurrence. Be that as it may, the flight crew have the upper hand in most situations, and would trump any ‘he said, she said’ discussion when TSA or the FAA are considering the facts. Probably best to have quietly mentioned to the purser what happened at some point during the flight, then file a formal complaint with the airline afterwards. One can only guess what this FA did/said to his wife that made her tearful, but it pushed a button with him and he fiercely defended her. Also, shoes n socks onboard are a must people!

  2. Malik on Wall Street Reply
    November 1, 2022 at 9:12 am

    Obviously, we’re missing a lot of parts of the entire story. There are a lot of “ifs” and it doesn’t help the man’s case with him losing his temper.

    However, personally, I’ve seen some FAs purposely go out of their way to mess with people and to even get them kicked off the flight by pushing a passenger’s buttons, so I wouldn’t be surprised if this was a possible scenario. I’ve faced something similar to this before on a flight to DFW with AA a few years ago. The FA first avoided looking at me when I was first boarding which wasn’t a big deal. Then, she ignored me when going around the first class cabin taking PDBs. I asked the FA for a PDB, and she finally took my order after everyone else was served despite me sitting in seat 1A but she never brought it out. Luckily for me, when this happened again during the meal service, my seatmate in 1B had enough of the FA’s antics and just blasted her in front of everyone. It turns out that he was decently up in the ladder at AA corporate.

    • LCat Reply
      November 4, 2022 at 2:31 pm

      Guess who had a meeting with his boss after your flight? F/A? Not hardly. Seatmate 1B. Publicly blasted her in front of everyone? Unfortunately for this guy he didn’t read his own corporate policies.

  3. Santastico Reply
    November 1, 2022 at 9:26 am

    “ Let’s just assume, for purpose of our discussion, that at least one flight attendant was rude to the man’s wife. “

    The FA only has a job because there are passengers flying on the plane. The passenger is the customer. If it is true the FA mistreated the customer (assuming the FA started) then the customer is in his right to complain. Not saying the reaction of the passenger was right but usually FAs forget they are there to serve the customers and not treat them like crap.

    • Fantastico Reply
      November 1, 2022 at 9:57 am

      Go Lula!!!

      • koggerj Reply
        November 1, 2022 at 7:09 pm

        Lets hope the military seizes power.

  4. Maryland Reply
    November 1, 2022 at 11:54 am

    Fact: Wife is crying. Instead of comforting wife, husband is now screaming at everyone and making a scene. In the marriage playbook, he made the incorrect choice. If someone is rude to your partner do not make it worse. Comfort spouse and plot your revenge for later. That is being a hero spouse.

  5. Brian T. Reply
    November 1, 2022 at 1:38 pm

    “purser who probably should have just walked away instead of engaging the man at all.”

    I don’t think that’s an option. If something’s starting to get heated, the crew has to address it – unfortunately, that often means shutting down the passenger. Of course, the bad cases are the only ones we see – rational discussion and good outcomes don’t make the internet, right?

  6. Jerry Reply
    November 1, 2022 at 1:44 pm

    This passenger should have followed the lead of Ted Cruz… When someone is rude to your wife, you don’t intervene and you subsequently suck up to them.

    • Ricport Reply
      November 3, 2022 at 4:45 pm

      Why do people like you insist on injecting politics into everything? Want to know what’s wrong with our country? Look in a mirror.

  7. Bails from Oz Reply
    November 1, 2022 at 8:01 pm

    I wonder how the family ended up getting home to SYD, if banned from Qantas? A costly exercise on SQ to Singapore and then to Sydney ? Perhaps the family has learned that in a plane the crew is all powerful.

    • Scott Reply
      November 1, 2022 at 9:31 pm

      they flew Virgin, this story has been covered pretty extensively in Australia, if you are really from Oz I’m surprised you haven’t seen it.

      • Matthew Klint Reply
        November 1, 2022 at 10:23 pm

        Have they been interviewed? Is there more backstory that helps make the story clearer?

        • Scott Reply
          November 2, 2022 at 4:57 pm

          https://www.news.com.au/sport/rugby/humiliated-rugby-player-kicked-off-qantas-flight-breaks-silence-on-viral-incident/news-story/9346774a04b2997454ee0efb5f097065

          pretty detailed, but seems like a typical three sides of the story type of issue, his, theirs and the truth…

          by the way, I follow rugby pretty closely and have never heard of him, so to say he is high profile seems a stretch to me…maybe only high profile in his own mind.

  8. Mick Reply
    November 1, 2022 at 8:53 pm

    I think the plane was heavily delayed too. I don’t think there are many situations where screaming at people in front of your kids is justified.

    I had an annoying issue with a car seat on porter airlines once after I paid for a seat for my 18yo month old. I got told I couldn’t use it at the plane door. I was super annoyed but apologized to the attendant who was enforcing the rules. She came up after we took off and gave me two beers for the 9am flight (lolll).

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