Hello from Doha. I just completed the 6,705 mile journey from New York to Doha aboard a 777-300ER featuring Qatar Airways’ new Qsuite.
The new business class hard product is revolutionary in terms of its privacy and personal space. Photographing the cabin is difficult because the walls of each suite nearly ascend to the level of the opened overhead bins.
But what a beautiful layout! For once, the carefully crafted corporate pictures were not hype. Add to that the ability to breakdown partitions so a group of up to four can travel together and you have a suite that eclipses every other business class seat I have ever flown.
Inside the suite the attention to detail was amazing. Every switch, button, and plug was carefully placed and the suite had plenty of personal storage. It’s a hard product that works well.
Ah, but the soft product…did it live up to the challenge? Yes and no. The dine-on-demand menu was as expected, featuring a wide selection of dinner, snack, and breakfast items. My steak was poor…overcooked just like last time and the time before: my fault for not learning.
Service was well-intentioned, but not well-executed. Dinner dragged out far too long and simple requests like bringing my clothes back so I could change out of my pajamas or bringing me coffee required follow-up. Qatar also has no wi-fi onboard this plane, which is a big missed opportunity.
But perhaps I hold Qatar Business Class to an unfairly high standard over others. The bedding was excellent (a FA volunteered to make my bed) as were the pajamas.
I’ll publish a full trip report in the days ahead, but overall I love this product and only caution you just to avoid the pre-cooked steaks on Qatar Airways. That’s nothing in the big scheme of things.