I am facing a Singapore Airlines Suites class redemption dilemma that pits time and money against fairness, real or perceived.
Singapore Airlines Suites Dilemma – To Push, Or Not To Push
Before the pandemic in February 2020 I gleefully booked a redemption on the A380-800 in the “new” suites class from London to Singapore. I paid the hefty UK departure tax because I found saver first class space from London to Singapore to Jakarta (125,000 miles). That trip was for July 2020.
As you might recall, the world was largely shut down at that point. It wasn’t a matter of me canceling the trip, but Singapore Airlines not operating longhaul service at all.
I figured I would rebook after the pandemic and Singapore would let me choose a new date, since the cancellation was not voluntary.
But apparently it won’t be so easy…
I put the rebooking off until Singapore lifted its draconian entry restrictions and a little bit longer till the Singapore Airlines call center hold times dropped from nine hours to a more manageable waiting period.
And I hit a brick wall.
“I’m sorry sir. All we can do is refund the miles.”
Really? The agent was not stupid. She understood exactly that I wanted to book the same routing again and acknowledged that it wasn’t I who cancelled the trip, but still said her hands were tied. She even put me on hold and consulted with a supervisor (without me even asking), returning with the same answer.
Here’s the interesting thing. SQ317, the A380 segment from London to Singapore, does not even have standard (“Advatange”) award space, let alone saver space from today through the end of the calendar.
I deliberately booked that longer segment instead of the “blogger special” from Frankfurt to New York because I find that transatlantic flight is too short to properly enjoy the product.
But now I’m stick and there is aded urgency because Singapore announced a devaluation of its KrisFlyer program taking effect next month.
I put the question out on Flyertalk and did not get much feedback, so I’m putting it out here. Where there is a will, is there a way? Does it depend upon the agent? Or am I just out of luck?
I do realize that the pandemic wasn’t the fault of Singapore Airlines. But I also point out that I did not cancel my flight and I don’t think I’m asking for anything unreasonable in asking to be rebooked. In fact, my dates are so flexible I will take whatever date Singapore gives me.
Any insight or advice on my dilemma?
image: Singapore Airlines