I witnessed something yesterday that was both sad and instructive: you need to monitor boarding closely for your flight, especially in a crowded gate area. A group of passengers missed their flight to Las Vegas when their flight left early, but I am not certain all blame falls upon Spirit Airlines.
Spirit Airlines Passengers Miss Las Vegas Flight After Boarding Door Closes Early…Do They Have A Right To Be Angry?
Last night I flew out of Burbank-Hollywood Airport, a lovely alternative to Los Angeles International that makes it possible to arrive just 25-30 minutes before your flight departs and comfortably make it through security and onboard.
Unless your flight departs ahead of schedule…
I reached the gate area at exactly 5:51 pm and witnessed a pair of passengers yelling at a Spirit Airlines gate agent. The doors had closed on a flight to Las Vegas (6:05 pm departure) and these passengers had missed it.
You can picture the conversation: they insisted they had been waiting for two hours and never heard the boarding call while the gate agent insisted multiple boarding calls had been made.
This was in Terminal B, a small terminal shared by Alaska, American, Avelo, Spirit, and United. The gate area was fairly full, with three flights (an Alaska flight to Seattle, the Spirit flight to Las Vegas, and my United flight to San Francisco) departing at roughly the same time.
One passenger became irate and began raising his voice, which prompted the frazzled gate agent to raise his voice. A key admission was made by the gate agent when the passenger insisted he had been standing at the gate 15 minutes prior to departure.
“Sometimes we leave 20 minutes early. We leave as early as possible. You should have been near the gate.”
This made the passenger even angrier. He insisted that it was not right to close the boarding door early when the departure board said that the boarding cut off was 15 minutes prior to departure.
Another group of passengers showed walked up and inquired when the Spirit flight was boarding. They too claimed they had been in the gate area since 4:00 pm and had not heard any boarding announcement.
But the gate agent just shrugged and began to walk away.
At this point, I was on the side of the passengers, but the story took a turn.
The angry passenger demanded to speak to a supervisor. First, the gate agent said there was no supervisor and suggested the man call the toll-free customer service number.
But he pushed back and insisted there had to be a supervisor. The gate agent relented and said they would have to wait to speak to her.
Eventually, she showed up (she had been outside prepping the flight for departure).
Immediately, the angry passenger demanded assistance. But the supervior held up her hand and said he had to wait. This made him even angrier.
A few minutes later, the supervisor walked over to a different desk and signaled for the passengers who had missed their flight to approach her.
The angry man briskly walked over and demanded to be rebooked. The supervisor claimed she had no obligation to rebook anyone and that the doors actually closed one minute late. This prompted a chorus of angry denials from the stranded passengers.
Next, the supervisor offered to rebook them…but on a flight the next day. This prompted the angry fellow to totally lose his temper:
“I can’t f*cking do this tomorrow. I have a conference!”
The supervisor told him very matter-of-factly that she would not help him if he was going to curse. He added:
“At least my luggage will get there without me.
“Last time I’m flying Spirit!”
Famous last words…
The passengers exchanged contact info and walked out. One had a plastic cup from the bar, suggesting she had been drinking and may have been in the bar during boarding.
The bad language and the liquor suddenly made me much more uncertain about who was at fault.
Ultimately, this “kerfuffle” did cause the flight to depart one minute late.
I wonder if the flight was oversold? The passengers had bags checked and the walk from the gate to the plane is only a few paces at BUR Airport. They could have easily been accommodated without compromising the on-time departure of the flight.
Who Is At Fault When A Flight Leaves Early?
Assigning blame is not always all that helpful, but the blame is context-dependent and I was unable to clearly establish blame here.
Based upon the admission of the first gate agent, it does appear that the doors closed five minutes early (even though the supervisor insisted they closed one minute late).
I realize this sort of thing happens all the time and while I cannot condone a flight closing early when not all passengers are accounted for (that is ridiculous), you need to be aware of when boarding starts.
Yes, the terminal was loud, but I cannot believe that several boarding announcements were too quiet for all the other 120+ people onboard to hear.
Keep an eye on your boarding time and especially in a crowded terminal, make sure that you do not forget to board your flight in a timely manner.
Closing the doors five minutes early is not cool, but a little situational awareness always helps.
Here is the issue – with overbooking, gate lice crowding booking areas, lack of enforcement of boarding zones, lack of enforcement of priority boarding lanes (though I am not sure this would be an issue with Frontier), crowded gate areas, and focus on on-time departure, this seems to be happening more and more. Passengers waiting right by a gate, but not sure when to board, and waiting to the point when standby passengers take their seat or the flight leaves altogether. It seems likely that Frontier is to blame here. The best way to manage this is for passengers to be notified by app when their zone is boarding, and for agents to keep the gate area clear.
Strong agree that frontier is to blame for this issue with spirit airlines.
My best laugh of the day
“Passengers waiting right by a gate, but not sure when to board, and waiting to the point when standby passengers take their seat or the flight leaves altogether.”
Not sure this what happened here…
This happened to me In Atlanta. There was13 of us. The closed the door 20 min early and left. I just came from the security line. They would do nothing. Another time we were flying round trip to St Martin from Atl City. 6 different flights. We were getting our 5 year old granddaughter in Atl. On 4 of the 6 flights the changed my granddaughter’s seat to the back of the flight. I paid for these seats just so we could sit together. Today I probably would have been kicked off the plane. She did not move. They said it was because of weight. She prob weighed 50 lbs I told them I paid for these seats to find somebody else. This happened 4 times on the same vacation
What does Frontier have to do with a SPIRIT flight? This was a SPIRIT flight not Frontier.
If he was there before the door was closed he would still have priority. The standby would have to give up the seat; however, when them doors are closed no one what to deal deplaning and pulling bags. Its best to be on time and don’t cut it close.
I take that flight almost every weekend, its never over sold and i have never missed it! Those passengers are clearly at fault.
So grown people should not be held accountable? Why is it always someone else’s fault?
Closing the jetway door 15 minutes prior to departure has become standard in the airline industry due to FAA’s recording on time departure and arrivals. Once the aircraft door is closed that time is recorded. If the door is reopened (except mechanicals and emergencies) the FAA automatically issues a hefty fine against the airline. No ands if or buts.
It’s a result of a big push consumer groups did years ago complaining about delayed flights
it happened to me I was sitting near the gate only to go to the gate 25min BEFORE original departure time and was told they announced they are closing well they didnt ,you know people has boarding passes you know their name can”t you announce? so there for i suggest putting dispute with your credit card company and get your money back
This is how I work. If I have a flight, that is my main priority. Missing a flight can disrupt my schedule in so many ways so if I have to fly, that is important to me. I don’t get people staying in the gate area just doing nothing. You are there for a reason so how can you screw up? Now, closing doors earlier is also bad. United loves to do that when the flight I am coming is late. They know there are passengers coming from a late flight and still manage to close the doors of the connecting flight early. That is disgusting!!!
Some airlines have written on the boarding pass when boarding ends. I’ve never flown spirit, do they do this too? If not then I’m on the passengers side
Sorry about those that got left behind. Having a good time at the bar or arriving just in time doesn’t cut it any more.
However, the Spirit staff were just as guilty by changing their story several times. These are the inconsistencies that blow a hole thru customer relations. But again, this is Spirit.
And what’s listed on-line by the airlines contains a lot of fudge time. As an example, was concerned about making a connection when the first leg was delayed as the the 2nd leg was listed as ready to depart. After racing across the concourse, boarding had yet to start. The airlines will do anything to look good on paper.
As an additional item, I have yet to see a departure board in an airport bar. The city administration, which owns the airport, is more interested in terminal revenue as opposed to PAX convenience.
And relying on text messages from the airline are not fool proof. Got text that flight was delayed, then was to depart on time. Waited 35 minutes past schedule departure in the terminal for a flight deck crew to appear. Yet, text messages indicated that boarding had started. Sometimes, the airline is the last to know what’s going on!
One word, *SPIRIT*. If you have to be somewhere, NEVER FLY SPIRIT. If you want to be somewhere, NEVER FLY SPIRIT. I have never flown spirit and I know from the few interactions being adjacent to their gates, DON”T FLY SPIRIT. If you want to save a few dollars and get stranded, THAT IS ON YOU. I have zero sympathy here.
I’ve got about 20 segments year to date on Spirit and had a 90 minute delay once due to maintenance, and a couple of small delays due to airplane arriving late (though on this Saturday my plane came in late, boarded again quickly, and we ended up arriving 5 minutes early to destination). So far in the last month it’s been Delta with the massive delays and misconnect (I canceled and rented a car and made it to destination 3 hours faster), and another airline that canceled my flight at an intermediate stop then put me in an Uber for 4 hours, missing my onward connection then told I was SOL for the rest of the day.
Admittedly, I am very biased against Spirit based on much of the clientele I have seen at their gates. Maybe it’s not as bad as I imagine, but it never seemed great to me. One major drawback for me, and the kicker for why I don’t fly them, is that cancelations seem to inevitably get sent to the next day due to their limited network. I don’t like AA, but usually they have another flight a couple hours after my original one if they cancel on me. Plus being at a hub of theirs, also helps with this. I do sympathize with you, though.
The problem with Spirit for me is more about their relative lack of options when things go wrong compared to legacy airlines that operate a more traditional hub and spoke system. Oftentimes there’s only one flight a day between destinations and their flights aren’t scheduled to facilitate reasonable connections. Unless it’s the end of the day there’s usually an alternative to get you to your destination the same day or first thing in the morning. With Spirit and other ULCC’s often the next available option is the same flight you were scheduled on but a full 24 hours later.
If they had checked bags, wouldn’t the bags have to have been unloaded if the passengers didn’t board?
No, not on a domestic flight.
TSA has rolled out advanced baggage scanners system-wide, so positive bag matching on domestic flights is long gone.
While I agree with the need to constantly monitor the boarding status for your flight, you cannot depend on the PA system to do so. Every single PA system in all the US airports are horrendous-announcements can either be not heard or so unintelligible as to be waste of time to make them. How often have been with a group when you partially hear what you think may have been a boarding announcement for your flight, and all everyone does is look at each other and ask if anyone understood what was announced. You have to be in sight of the gate to actually see what is happening.
This is true as well. get to the gate at/near the time to board, then sit and wait with my noise cancelling headphones on. I can’t hear anything they say half the time anyway. So I wait until it shows my boarding group on the screen. Then go board.
What kind of company books their employees on Spirit for a conference? And if he’s an independent, I’m not using his company if his judgement involves booking Spirit.
Not sure about Spirit but most major airlines are great at sending alerts as the boarding process begins if you enable them.
Nobody rational. You are certainly correct about that assessment.
I had the same thought but maybe he is an independent or own his own business. Large corporations usually work only with the top 3 US airlines and you cannot book outside those.
I’m an independent contractor, and I refuse to fly spirit. Even when there was a time it was on my own dime. It sounds like this is probably a personal “conference”, instead of a work one, and he chose to pick the chittiest airline known to man and wasn’t around when the plane started boarding. Maybe I’m wrong. The story here doesn’t paint a good picture, though.
Not only that, also Burbank-Las Vegas. That’s an entirely drivable distance, and he chose to fly Spirit.
And look at the pink crocs on his sockless feet– the bad choices are just too many.
I figure either he insists on Spirit so he can fly out of that airport or for points, or he’s at some kind of company where he gets a flat per-diem and pockets the savings.
Spirit is a completely reasonable choice for a short non-stop from Burbank to Las Vegas, especially if you’re willing to drive as a backup. Certainly makes more sense than driving to LAX to fly to Vegas.
AA app directed me to the terminal to catch my connecting flight to Hawaii, but there was no flight. I and other passengers make our way to the AA desk. I show her the app, but won’t blinking an eye, told me I should only pay attention to Flight Board, not their app.
I agree!!! If I fly Spirit or any other airline I give myself a buffer day, just in case anything goes wrong!! There’s lots of weather and air traffic control delays. But I always show up at the airport early just in case!!!
I enjoy most of your writing but this is not one of your best posts. The style of a few overdramatic cliffhanger sentences interleaved with a gratuitous number of uninteresting photos makes me feel like I accidentally ended up on Factinate or in a child’s picture book.
Who is at issue when the flight leaves early!? The airline of course, the flight is not supposed to leave early.
Leaving Trinidad Tobago, there was a last minute gate change and an earlier departure which we were unaware of and miraculouly got on the plane just as they closed it. Sometimes it doesn’t matter how early or prepared we are…
Bet there were 150+ pax on that plane who miraculously heard the boarding announcement and boarded the plane. Maybe they just have magic ears and eyes with an uncommon ability to PAY ATTENTION TO THE BOARDING PROCESS WHILE SITTING IN THE GATE AREA? Typical fools flying Spirit.
If you were standing at the gate at 5:51pm, for a flight leaving at 6:05pm, and the passengers were already yelling at the gate agent, then the door did not close 1 minute late (14 mins before departure). The Spirit manager lied, and the customers, while foolish to not keep track of boarding, have a legitimate gripe.
Passengers claimed to be at the gate area the entire time. Did everyone else just intuitively know when to board the flight without any announcements, or were these people lying about being at the gate? Could you be sitting at your gate and not notice everyone around you getting up to board the flight? If you knew your flight was supposed to depart at 4pm, wouldn’t you at least by 3:30 take a look around to see what’s going on? “I was there the whole time, I didn’t hear any announcements, I didn’t notice everyone else boarding,” isn’t a story I’d want to proudly retell to anyone I know.
Agree with your assessment – gate area was crowded, but it should have been clear the Spirit flight was boarding.
When you choose to fly Greyhound airlines you get what you deserve.
When you choose to pre-game in the bar for a 90 minute flight you especially get what you deserve.
Based on the author’s timeline the boarding door was not closed early. He indicated that the boarding door was closed 14 minutes before departure. The airlines always state that you need to be in the gate area at least 20 minutes before departure because the boarding door can close 20 minutes before departure. That doesn’t usually happen but you need to be prepared for it to happen. There’s no gray area here. Passengers are totally at fault.
Spirit actually said 15 minutes before departure. I arrived at the gate at 5:51p (14 minutes before departure) and it was not clear to me if the door had just shut that minute (as the supervisor said) or five minuets ago (as the gate agent said).
If the door closed early, the airline is at fault. There’s no need to drop F bombs, but that doesn’t suddenly change the circumstances.
What’s with all the ambiguity in this post? If the passengers were already arguing with a gate agent at 5:51 PM for a 6:05 departure, they were there 15 minutes prior to departure and the passengers are due IDB compensation, period. The airline can’t get out of paying IDB by “departing early”, which in this case was really just closing the door early and refusing to let passengers on.
None of the rest of the “information” is relevant, and the headline should be, “Spirit closes boarding door early and refuses passengers IDB compensation.”
The old saying “the customer is always right” doesn’t apply in today’s world. Especially with airlines. I would have just called the 800 number and just forget the anger. It might “Land you” on a No Fly ilst.
That saying should have never applied. Customers aren’t always right. In fact, a majority of them are complete idiots.
I get texts from United and Delta when boarding begins which is helpful especially when it’s difficult to hear and/or understand the boarding announcements. I wonder if that’s an option with Spirit since it could have prevented the issue. What an epic fecal festival, you couldn’t pay me to fly them.
It is now 2023. People have been traveling en masse since at least 1999, when I started as a gate agent. I no longer have any sympathy for people who mess around until the very last minute to get on their flight. Are they aware Spirit is an add hole?
Gabbing some snacks or a drink, or using the restroom, while you still have 15-20 minutes left before departure is not “messing around until the last minute.” It’s perfectly normal and acceptable. What is not normal, nor acceptable, is closing boarding 15-20 minutes earlier than scheduled. I wouldn’t take my anger out on the gate agent, but you can bet I’d be filing a formal complaint against everyone involved and getting my money back from the airline.
What planet do you live on? Don’t leave the boarding area to get a drink, snack, or use the bathroom if it’s 15 prior to departure time. Every airline closes the boarding door at least 10 minutes prior to departure so that the flight can leave on time. People want to show up at the last minute then cry when things don’t work out. Show up early, be where you’re supposed to be when you’re supposed to be there. People act like giving themselves an extra 30 minutes at the airport is the ultimate sacrifice. Sometimes flights need to depart early to avoid a weather delay or prevent the crew from timing out. Play games though if you choose.
Spirit has an issue with hiring check in and gate agents,who are one in the same. Las Vegas, Portland departures for me have being bad .Somebody said you get what you payed for,but when they are disrespectful to elderly and our service personnel, this is bad.Spirit ,please reevaluate your people,train them how to represent your product!
I have flown Spirit airlines several times and when you check-in they confirm your boarding pass and tell you what time boarding begins. Usually they begin about 50 to 45 minutes before Departure. Departure time does not mean end of boarding time. It is the time that they are expected to be on the runway ready for takeoff, if not already in the air. With most airlines I have flown, the plane generally taxis away from the gate 10 to 15 minutes before the stated departure time. If they choose not to fly Spirit anymore, I’m pretty sure somebody else will pick up those $20 tickets.
Narrator: “5 minutes later they booked another 20 dollar flight on spirit”.
If you are cheap, you will continue to be cheap and deal with spirit. This person will not learn their lesson.
In my case (where they closed boarding early) it was a connection in SFO. Myself and 2 other passengers sprinted from our landing gate to our next gate. The door was closed but could see folks still in the tube waiting. After politely pushing the issue, we were able to board. It appeared initially our seats were given away to standby UA employees. I know this bc the person I spotted last in line was sitting in a jump seat.
I was one of 6 passengers whose flight from Oakland to LAX left late and so arrived late. (side story, the pilot told us breathlessly as he arrived in the cockpit that their shuttle had been sitting in traffic for 30 minutes-gate agent said ‘we can’t be responsible for weather delays.’ Anyway the connecting flight to Philadelphia left early and we were stranded. Gate agent swears there are no supervisors and to call the customer service number. Customer service says they can’t help, have to work with the gate agent. Next flight was 24 hours away. I finally got on another airline’s flt in the afternoon and paid $171. Got $128 back from Spirit.
It doesn’t matter whether or not they were paying attention, leaving 15-20 minutes early, when they are clearly aware that not all ticketed passengers have boarded, is unacceptable. Full stop. End of story.
Just when I needed another reason to not fly spirit
Isn’t there an FAA requirement that the passenger must be on the plane if they have checked bags on the plane?
This is a safety issue so terrorists do not check bombs onto the plane.
This hasn’t been true for years. TSA rolled out their advanced baggage scanners nationwide and they scan every bag.
Well I already knocked Alaska off my list, guess I’ll add Spirit to that list too.
I had an incident in Seattle where I was literally standing right by the desk and they closed the door. I argued with them due to the fact that they DID NOT do a last call for loading. I had my 5 year old Grandson with me….I had to BUY NEW tickets for the next AM. We slept in the airport till the next morning. I was the first one on the flight this time, but I was still out another 1200$.
Agree with Al LeFeusch. Companies that peddle their customer care services better well step it up or let them go under. Note to self: Never fly Spirit. But must say I was very pleased with my first experience with Turkish Airlines. Stay alert, fly safely..
Spirit says black on white at https://content.spirit.com/Shared/en-us/Documents/Contract_of_Carriage.pdf
“All reservations and seat assignments are subject to cancellation without notice if:
b. The [passenger] fails to make themself available for boarding at the gate at least 15 minutes prior to (original) scheduled departure time for domestic flights;
From what you say, assuming the passengers had been at the gate more than 60 seconds before you (you state you found them already yelling 14 minutes prior to departure time), it’s black on white that Spirit is in the wrong and these passengers were denied boarding.
This the EXACT same scenario that happened to my sister a week ago. Spirit airlines flight from Minneapolis to Las Vegas. She never heard one single announcement, was there on time and they shut the door to the plane super early and refused to open it up and let my sister on. She too suspected the flight was oversold.
Flights being oversold is common among all Airlines. That’s why you don’t take for a granted that your boarding is going to be smooth and secure until you actually are in line to go down the ramp. You can tell how badly the flight is oversold by the number of people crowding around the ticket agent at the gate just prior to boarding. They are the one’s counting on getting the seat of somebody who shows up 2 minutes late and does not already have their boarding pass.
The boarding door closes 10-15 minutes prior to departure time depending upon the airline. How else do you expect the flight to leave on time? These people obviously weren’t paying attention. Did everyone else on the flight just intuitively know when to board without any announcements being made? There are people out there who think that if their flight departs at 2pm they can show up to the gate at 1:55 and still get on the plane. These are those people. Look at the gate screen next time you fly. It will say “doors close 10 minutes before departure”
To be fair, I witnessed this incident beginning at 14 minutes prior to scheduled departure.
I’ve flown spirit hundreds of times and I’ve seen it all. They are notorious for lack of gate announcements. You have to get there early and watch them like a hawk. They will change gates without announcements. More than once they’ve announced a delay and then taken off at the scheduled time – I can just imagine how many people miss those flights. I use flight aware app to verify everything.
It’s cheap – you get what you pay for. Keep your expectations low and if you absolutely be somewhere on time do not fly Spirit.
This seems to be the crux of the issue. People want a first class seat, free drinks, free snacks, free….. but then want it to be 15 dollars. You chose spirit. You get to deal with their faults.
I will never fly with them again. We were getting a flight out of RIC Richmond Va to Orlando and when we arrived the airport had limited TSA agents. It took us forever to get through. As we all ran to the gate it was already closed. We were there prior to our gate time but they said we should have been there 5-10 minutes earlier. Our plane was still there but they wouldn’t let us on. That day they turned away approx 15 passengers while the plane was still at the gate. Never ever again!
I won’t fly Spirit ever again. The Spirit Airline to me is the worst ones to fly work. I fly at least twice a month for work. I had a layover in Vegas last year. It was supposed to be for an hour and a half. We were delayed for over 5 hours due to a maintenance problem. Then it was the Pilots and crew team out of hours. I lost my ride to get home and all Spirit have us was a $7.00 food voucher AFTER all the stores in the food court were closed. I got a 3oz bag of Bugles for $6.99. What a joke. It’s rather drive them take Spirit Ever again!!!
The door being shut isn’t the only thing that starts the clock. It could very well be that the door was closed early and the brakes weren’t released until a minute after. We used to avoid “late” departures by holding the plane with the push tractor and letting the Captain know so he could release the brake which shows off the gate in the system.
For the time being I am a committed Spirit flyer. I have flown for business and for work for the last 40 years including internationally. Spirit is unique. It’s always a challenge to fly Spirit. It’s true that they do not often enforce boarding zones and sequences except for zone 1. And it’s true that a lot of people fly Spirit in an already triggered state because they have just come to grips with the reality that the cheap $49 ticket is costing them $189 which puts them at or above many other airlines.
In the last year I’ve flown Spirit six times and I might fly it twice more before this year is over. I have never had a late flight, I’ve had only one time that it left 5 minutes early. All the other flights left exactly when scheduled. And that’s flying out of IAH, BWI, MTY and MIA.
But I did have one flight that I had booked a month in advance. 2 weeks before boarding I got a message saying it had been rescheduled for 3 hours later. Three days before boarding it was scheduled another hour behind that one and then on the day of boarding it had been moved back yet another hour, making my departure after midnight of the day after I was supposed to be there… I had rented a car and had planned to drive 6 hours from the airport to a hotel and had booked a room there as well. Everything had to change. Thankfully Spirit went ahead and rebooked me for a later flight on the day after I was supposed to fly so I could at least arrive at a normal time to my meeting. And I was able to cancel the hotel room without being charged.
But that was a lot of extra frustration and bs I had to put up with that should not have had to happen. And it wouldn’t have happened just a few short years ago.
I love to travel and once worked for Delta Airlines. When an airline requests that you arrive 2 hours before departure, it’s for a reason. All airlines board 30 minutes before departure time. If you want to jerk around at the bars, or on your phone ( oh well ). It’s not the airlines responsibility.
Does this airport not announce on a loud speaker? Every airport I’ve been in I know when dang near every flight is leaving, even the ones 10 doors away. If it’s that small of an area, they should’ve been able to hear multiple all calls. Maybe if it was just 1 or 2 people I would’ve said they were probably messing around and missed it, but multiple groups and a changing story from the agents makes me wonder.
There was a loud speaker.
This flight probably wasn’t full, but if every seat is taken, why not leave early?
Spirit Airlines is notorious for leaving early. My brother got to his gate 1 hour & 5 minutes EARLY on a flight from Houston to Las Vegas. When he went to the gate to show his boarding pass the lady said she was sorry but his flight had left. He was furious. Just like in This story, they couldn’t get him on another flight until the next day…. AND AT THE EXPENSE OF $100! So he had to pay $109 to get the next days flight because they left an hour early. He will never fly Spirit again.
If you have booked passengers who have not boarded yet, you can’t leave early. Period. How hard is that? How is this even a question?
Lmfao…this is the issue as i was there because i work for a company inside the airport. i seen the whole thing. n what you should is tell the truth instead of lying for publicity. you know what you said isnt true. when you finally came to the gate to board the plane, you havent even checked in yet and you being an ass started cussing at the workers. i have video of the whole thing. so next time try being truthful and arrive on timed and make sure your listening for your flight. you cant use an excuse like oh i didnt hear the 10 boarding calls that were mades because i wason my cell phone. lets be honest here, yes they do not have the best customer service at times. but its ppl like you that always try to make an excuse for your wrongs. oh yea and also by the way it is illegal to record and post pis and video of someone without there consent..oh yea and to prove that i was there you werent even boarding a spirit plane you were boarding united airlines!!! so plz mind your own business and you can take this pic and everything down within the next 24 hrs or my lawyer will be incontact. thanks and next time mind your business and focus on your own flight and not others….i hate ppl like you with a passion
Goodness I don’t know how many times I have to make this point. It is certainly NOT illegal to video anyone in a public place!!!!
It’s a total fallacy!! If you would like to push me on this, please site the criminal code!!!
LOL. Hey Dominick, bring it on!
People need to be careful bring it on lol your whole address and Phone number is in your PNR dumb a—
Oh please do misappropriate it. I’d love to countersue.
There are more party’s involved that you made upset
Things like this are the reason many crowd the boarding lines and go when others are moving. Better to be told to stand aside than to be told the gate has closed.