A veteran American Airlines’ pilot is in deep trouble, now facing prison time in Brazil for assaulting a gate agent during a petty disagreement. But was it just self-defense? The name of the captain has not been released, but...
Should Airlines Offer Bus Service During Bad Weather?
A tragic story of two Chinese tourists critically injured enroute from Baltimore to New York on a bus chartered by American Airlines is a perfect example of why airlines should not offer bus service. The Washington Post nicely tells...
Emirates Tells U.S. Airlines: Let’s Work Together!
Sir Tim Clark, President of Emirates, wants a truce with U.S. carriers. He’s tried of being vilified and thinks a partnership with American, Delta, and United would benefit everyone involved. In an interview with Business Insider, Clark scolded U.S....
American Airlines Art Exhibit in Los Angeles
For all we like to rag on them, airlines often to do a lot of good for the community. In the era of #MeToo, American Airlines is recognizing the importance of female leadership across industries in Los Angeles. I’m...
Model Brings “Emotional Support Casserole” on American Airlines Flight
What does a biting dog, peacock, and casserole have in common? All three serve in an emotional support capacity for the traveling public. Remember model Chrissy Teigen? She’s the one who tweeted about the 8hr ANA flight from Los Angeles...
AA Agent Saves Two Teenagers from Human Trafficking Plot
AA ticket agent Denice Miracle is being credited as the miracle that saved two teenage girls from a potential life of slavery. Miracle is an AA ticket agent at Sacramento International Airport. Her suspicions were aroused when two teenage girls...
The Hidden AA Lounge Within a Lounge at JFK
Yesterday I reviewed the beautiful AA Flagship Lounge at New York JFK. But I left out a hidden alcove that offers a tranquil environment and à la carte dining. When the main Flagship Lounge got crowded, I headed over to...
Review: AA Flagship Lounge New York (JFK)
Arriving from a redeye, I had the whole day ahead of me in New York prior to my Qatar Airways QSuite flight to Doha. It was a perfect day for productivity inside AA’s Flagship Lounge at JFK. A note...
AA: Our FA Did Not Steal iPhone
Yesterday I wrote about a passenger who claimed to see pictures of a flight attendant appear in her cloud-based photo library days after losing her iPhone on American Airlines flight. But AA has shot back, saying the pictures are...
Dear FA, Here’s How to Steal an iPhone
Just a word of advice: if you are going to steal a mobile phone from a passenger, you are advised to wipe it before using it. An American Airlines FA may soon lose her job for not knowing better....
Video: Passengers Brace for Emergency Landing
An American Airlines flight operated by Mesa Airlines on January 17th, departed Phoenix, Arizona and made an emergency landing in Dallas/Ft.Worth. The mechanical issue stemmed from a broken fan which caused smoke in the cockpit. Footage A video taken...
Medical Emergency on My AA Flight
Last night I flew from Los Angeles to New York on AA…and encountered a medical emergency onboard that led to a lengthy delay and removal of a passenger. We pushed back on time and FAs screened safety the video....
AA CEO Has Already Made $19.2MN in 2018
We’re barely a week into 2018 and American Airlines’ CEO Doug Parker has already made $19.2MN. Parker is not paid a cash salary. Rather, he is paid in company stock and stock options, a practice that began in his...
Why You Should Always Compare Economy v. First Class Prices
I know this goes without saying for travel pros, but I was reminded again today that it always pays to check the price of a premium fare. One of the things we do at Award Expert is ensure that...
Live and Let’s Fly Weekend Digest: December 17, 2017
After another trip to New York, I’m back in Los Angeles until tomorrow…when I’ll fly to Germany for Christmas. It has been a hectic month, so I am looking forward to some downtime. American Airlines’ opened a beautiful new...
Sometimes It All Goes Horribly Wrong
This year I have become a true road warrior and travel changed from pleasure to work. One would think that this would make me an even more competent traveler and in some ways it has, but every once in...
Why Did I Choose American Over Qatar?
My wife and daughter spent the summer in Thailand as it is my busy season at work and I am nearly never at home – why shouldn’t they be at the beach instead? As a result, I have been...
United Chasing The Wrong Incremental Spending
As the year comes to a close, some travelers have already re-qualified for status for the year while others find themselves coming up short. In the past, American, United and Delta have offer incentives to drive business and improve...
Closing My BankDirect Mileage Checking Account
Earning miles and points on everything you do should extend to your checking account if possible. For a long time I have loved debit products like the SunTrust Delta Debit card, and the BankDirect mileage-earning checking account. It offers...