When I encounter employees in airport lounges, onboard flights, or at hotels that go above and beyond their call of duty, I like to recognize them. Today, I want to commend Tahesha, the star of the United Airlines Polaris Lounge at Newark.
Tahesha Goes Above And Beyond In Newark Polaris Lounge
I had arrived from Los Angeles on a redeye and had the day in United’s premium cabin lounge prior to my late-evening connection to Cape Town. After getting some work done, I walked over to the restaurant, where a sign said to wait to be seated.
Tahesha Hinds promptly appeared and told me she would be taking care of me. Had she merely provided prompt, attentive, courteous service, I doubt I would have written a post…that should be a given. But what Hinds did so well was managing the entire restaurant herself.
She was all alone that morning and I was not the only guest in the lounge. She had to play hostess, waitress, barista, and busgirl. I’ve never seen someone hustle as she did, and yet she did it with perfect graciousness and a great attitude.
Honestly, it was pretty overwhelming…several tables needing attention at once is a lot to ask. But she promptly seated people, immediately offered them a choice of sparkling or still water, presented menus, and then came back quickly to take orders. She wrote orders down (it never amazes me when a waitress will not write down your order and invariably your order is messed up), repeated them back, and promptly cleared away dishes. She also checked to see how guests were doing once the food arrived.
If you’re a regular reader, you know how important coffee is to me. She was also left to manage the bar…amazingly, the lounge was very short-staffed that Sunday morning. She made a couple of great coffees for me as well (instead of taking the easy way out and using the automatic machine, she used the fancy one that requires some work).
By midday, several additional workers had shown up. As Tahesha prepared to go off duty (she had been working since 4:00 am), she maintained an amazing smile and contagious laugh. It was a pleasure to share part of the morning with her and she is a huge asset to the United Polaris Lounge in Newark and Flik.
So often we are quick to point out when employees mess up, but I think it is appropriate to recognize employees who do well. Given a great responsibility, Tahesha did a remarkable job caring for all her guests and I hope to see her again next time I’m flying through EWR in United Polaris.