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Home  >  TSA  >  The Silence of the (Airline) Lambs
TSA

The Silence of the (Airline) Lambs

Matthew Klint Posted onNovember 24, 2010 2 Comments

In all the talk about full airport security, TSA, full body scanners, and enhanced pat-downs, one element has been absent: the airlines’ role in all this.

Today is national opt-out day and as of noon ET, doesn’t appear to be wreaking mass havoc on airport screening on the busiest traveling day of the year. But let’s assume for a moment that widespread disruption lead to hundreds of people missing their flights, thereby clogging up airport customer service lines and call centers and making life generally difficult for the airlines.

An airline clearly has an interest in keeping their very expensive equipment and the passengers they transport safe. Yet they also have an interest in keeping their customers happy and long and invasive security checks hinder that goal.

Oddly, airlines have been silent regarding passengers screening. Without making comments on the security procedures themselves, Delta has stated it is considering refunding passenger tickets on a case-by-case basis for those who wish to cancel their travel plans because of the new security procedures. American has said it will not offer changes or refunds to non-refundable tickets due to TSA concerns. No other airlines have commented.

I can appreciate why airlines might take a wait-and-see approach but this issue has been festering far too long for airlines to remain on the sidelines. It appears that airlines are trying to have their cake and eat it too. They want their planes safe and mistakenly believe that full body scanners and enhanced pat-downs further that goal. But they also know there is a tipping point, and because it is not yet clear where that tipping point is, they are waiting to see what how public opinion develops as the new AIT program and invasive pat-downs become more widespread.

Here’s my plea to the airlines: take our side now. Airlines should partner with the public in advocating for genuine security reforms and deride the government’s practice of engaging in security theatre. A United gate agent at PHL complained to another passenger yesterday that, "I  don’t get these people. If they want to fly–follow the rules." I shudder at that ignorant mentality, but think that mentality could be overcome if United CEO Jeff Smisek, and leaders from all U.S. airlines, banded together and issued a stern statement condemning the subjugation of U.S. citizens to unreasonably invasive security procedures.

While I wouldn’t be happy, I’d rather see airlines come out in support of the TSA than remain mum on this issue. But I think if airlines really think critically about this issue, they will realize that alienating passengers with burdensome, gestapo-style security checks is counterproductive and unconstitutional (well, we’ll have to wait and see what the courts say about the constitutionality…). The ends do not always justify the means and the airlines, while having a slightly different than security calculus than the public, should value rationality and liberty over perceived safety. In the end, that will increase their bottom lines as well.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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2 Comments

  1. Nick Reply
    November 24, 2010 at 11:05 pm

    Unfortunately airlines have to walk the PR tightrope. They risk offending travelers either by supporting or opposing the new security procedures. America is divided, and has been demonstrated by the recent flap this election against donations made by Target. Also, opposing the regulations creates a more antagonistic relationship with the TSA and DHS which could place them for even more regulatory burden.

  2. Darren Reply
    November 25, 2010 at 2:31 am

    Maybe they are approaching the issue through lobbyists? I have no idea, of course, but that might be their way to sort-of-anonymously take a side without directly issuing a press release. I see your point, though. At least the pilot’s union is speaking loud-and-clear so far. It certainly is security theatre right now. The politics surrounding the way we react to threats will hopefully be a case study in the future of “what not to do”.

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