Earlier today I wrote about a passenger on American Airlines who wrote a horrific note to a flight attendant after she asked her to place her mask above her nose. Now American Airlines has suspended that passenger. That leaves me hope for reconciliation.
Confirmed: American Airlines Suspended Nasty Passenger
Sometimes we have to hit rock bottom in order to finally realize how lost we are. A nasty, mean-spirited, bullying note to a flight attendant suggests that the person who wrote it may be at that point.
Per JonNYC, the passenger has been suspended. American Airlines is investigating the incident and has made clear it will not tolerate such abuse toward its flight attendants.
I’m happy the action was swift. It was also appropriate considering the passive-aggressive, mean-spirited nature of the note. No matter what the circumstances that led up to this, such discourse is destructive and must be condemned.
But do note above that AA is just suspending her while it investigates. While a suspension and temporary ban are virtually synonymous, a ban suggest something more permanent.
I think the distinction between suspension and ban is important, which is why I wanted to add my two cents.
Any person who would write such a nasty note is desperately crying out for help. Whether she knows it or not, being so nasty is a like a blinking red warning sign of instability, self-hatred, and insecurity.
So here’s what I hope: I hope that the woman will apologize. Not only apologize, but sincerely apologize. Such repentance and reconciliation is deeply cleansing to the soul.
And if she does “come to her senses” and realize the error of her ways, I hope there is forgiveness, not a permanent ban.
We cannot force people to apologize…that’s not a real apology. But what I’m hoping for this day is that the poor woman realizes just how horrible she was.