A Turkish Airlines flight diverted to Algeria after a man was found dead in the aircraft lavatory, having committed suicide. Turkish Airlines Flight Diverts To Algeria After Onboard Suicide The incident occurred on July 25, 2023 onboard a Boeing...
The Marriott Bonvoy Elite Breakfast Battle Continues…
The battle rages between Marriott hotel owners who feel that offering complimentary breakfast or lounge access eats into their margins and Marriott Bonvoy elites, who believe that breakfast is a non-negotiable benefit. A new survey from Marriott directed toward...
United Airlines Updates Onboard Alcohol Policy
United Airlines will update its onboard alcohol policy to allow customers to enjoy two drinks at once, returning to a pre-pandemic policy concerning doubles or mixed drinks. United Airlines Updates Alcohol Policy – Two Drinks At Once Now Permitted...
Booking Qatar Airways Qsuite With American Express Membership Rewards Points Now Easier Than Ever
My opinion is that Qatar Airways offers the best overall business class product in the world, especially its Qsuite business class product. Now it is easy than ever to secure this space with your American Express Membership Rewards points....
First Impressions: Nepal Airlines A330 Business Class
From Bangkok to Kathmandu I was thrilled to fly Nepal Airlines for the first time on its flagship Airbus A330 jet in business class. I walked away with a very positive impression of the onboard product. Nepal Airlines A330...
Scary: Irate Passenger Tries To Run American Airlines Flight Attendant Off Road…Or Perhaps Not?
A scary story from an American Airlines flight attendant, who claims a woman tried to run her off the road after noticing she was wearing a flight attendant uniform. But one thing strikes me as odd about a pair...
Flight Attendant Grounded For Calling Passengers “Idiots” On Social Media
A flight attendant for Spring Airlines, a Chinese carrier, has been sidelined after venting about what “idiots” her passengers were. I’m rather sympathetic toward the flight attendant…but only to a degree. Spring Airlines Flight Attendant Faces Job Termination After...
DoorDash Driver Slams His 33% Tip Because Customer Had “Nice House”
A doctor in Rhode Island was offended when a DoorDash driver called him out on his 33% tip for delivering dinner. In this case, I am neither siding with the doctor nor the driver. DoorDash Driver Gets Huffy Over...
Delta Air Lines 767-300 Flies Into Hailstorm, Suffers Extensive Damage, Diverts
A Delta Air Lines 767-300 diverted to Rome after encountering a punishing hailstorm upon takeoff from Milan. The damage to the 767 is extensive. Delta Air Lines 767-300 Flies Into Hailstorm, Diverts To Rome After Severe Damage On July...
British Airways Serves KFC On Transatlantic Flight: Ingenious Or Insane?
When a catering snafu meant no meals onboard, British Airways faced a choice: delay the fight to properly cater it or buy several buckets of Kentucky Fried Chicken and serve that instead. British Airways chose the KFC option –...
The Prolific Gemma Flint At American Airlines…
Gemma Flint is quite a legend at American Airlines. No other customer service agent has been able to respond to as many passenger complaints as she has. And she works around the clock too. But as One Mile At...
Uber Ruined My Day, Saved My Day, And Almost Cost Me My Day Again…
I won’t use Uber for food delivery anymore, but I will still use it in a pinch when I need a ride to the airport. That turned out to be a curse, blessing, and nearly a curse again on...
United Airlines Plans To Rebuild Domestic Route Network With Larger Aircraft
While United Airlines’ route map is growing quite impressively on an international scale, since 2019 it has actually shrunk in terms of the number of destinations it serves domestically. United hopes to resume service to some of these domestic...
Frontier Airlines Faces $100 Million Lawsuit Over Hidden Fees
Budget carrier Frontier Airlines is facing a $100 million class action lawsuit alleging the company is not really a budget carrier at all. Instead, the airline is charged with deliberately obscuring actual total fare costs in a way that...
Newark Virgin Atlantic Clubhouse Is Closed…Permanently?
I feel somewhat foolish for deliberately scheduling in a long layover in Newark to visit the Virgin Atlantic Clubhouse…only to find that it is closed. While the closure officially appears temporary, my hunch says the closure is permanent. Virgin...
The Ridiculous Lengths A Magician Went Through To Make His Checked Bag From United Airlines Appear
This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
Flight Attendants On British Airways Skip Meal Service So They Can Rest
Passengers on a recent British Airways flight from Johannesburg to London received no pre-landing breakfast ahead of their arrival into the UK. Flight attendants said this was because they needed more rest after finding their crew bunks broken. As...
Buttigieg: US Ready To “Beat Up” Airlines To Protect Passengers
Referring to airlines operating in the United States, U.S. Transportation Secretary Pete Buttigieg expressed a willingness to “beat ’em up” if necessary to protect passengers. Buttigieg Says DOT Will “Beat Up” Airlines To Ensure Consumer Protection Speaking to Reuters,...
Full Lunch On A 55-Minute Bangkok Airways Turboprop Flight
My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. One thing I love...
United Airlines 777-300ER To Taipei Diverts After Economy Class Passenger Won’t Stay Out Of Business Class
A United Airlines 777-300ER bound for Taipei returned to San Francisco to offload one problematic passenger after he refused to remain seated in economy class, making multiple trips to the business class cabin and resisting calls to return to...
